D&L Plumbing

Rich N.

Excellent work. I had bought a back flow preventer and they came in an installed. Quick, professional work. Barry Ranney was on time and answered all of my questions. I would use them again for any plumbing project I might have.

Jim W.

Used for first time based on excellent Angie's list reviews. Had used a different plumber for over 30 years who retired. Barry Ranney was assigned to our job and arrived on time as promised. He completed two separate faucet jobs and did excellent work on both. His expertise enabled him to finish both jobs in what I believe was half the time it would have taken our former plumber. I am very happy that I found the right plumber for this and all future needs. I recommend them highly.

Mike S.

I called D&L in the morning and they were able to have Tom come that same day!! The kitchen Faucet has a leak and he fixed it and showed us what to do. He gave us some other suggestions which was great. Thanks D&L

Suzanne S.

We asked D & L Plumbing to fix our water faucet on the side of the house. It seemed complicated all that to be done in our basement and outside. Tom Rankin did a super job, and made everything go wonderfully well. He is a very skilled plumber. Thank you D & L and Tom too for a demonstration of good listening skills and top notch services.

A E.

This review is related to billing issues D & L plumbing refused to fix in a reasonable and fair manner.

After working on an initial clog in my drain, D & L plumbing contracted with Drain Master to finish the job they could not. Drain Master came out and found that a small piece of PVC pipe D & L installed was completely filled with a solid, crystallized substance. Drain Master informed me someone must have poured something down the drain to cause the clog. No one in my family poured anything down the drain or touched it after D & L left. Drain master replaced the PVC pipe D & L installed, and everything worked great. D & L refused to refund the $184 I never should have been charged, as I did not cause the issue Drain Master fixed. D & L was also not upfront or transparent in communicating that they intended to charge me $184 for what was roughly 20 minutes of Drain Master's work.

D & L Plumbing billed me for three hours of their labor for this job. When I saw the bill, I knew this was not correct, and inquired as to whether I was billed for when they needed to go back to the headquarters for needed supplies. I was informed that I was not charged for the trip to and from the business location, but that the workers clocked four hours but worked three at my house. While I did not watch the exact start and finish times, I received a text that D & L was on their way to my house at 1:16 PM. My wife arrives home from work no later than 4:20 PM, and they were already gone when she arrived. I was told that an hour was taken out for travel time to get the equipment, but that is not possible. I should have been billed for two hours of labor and not three, but they did not refund this hour.

D & L also sent out two technicians when I only asked for one. The second gentleman appeared to be learning, and I did not agree and was not asked if it was okay to pay for someone's training time. The trainee was a very nice guy and will probably be a great plumber someday, but the bill was deceptive, as it did not itemize the second technician's charge. This charge was removed when I complained about it, but I never should of had to do that.

I found trying to resolve the billing issues in a reasonable fashion very frustrating, as the person I was interacting with was not at my house and was essentially telling me I was wrong when he was not there. I did not appreciate essentially being called a liar when I was here and saw what happened. The main D & L technician was great, but I do not trust the management or their billing practices.

Debbie M.

I have used D & L Plumbing for many years, for different issues. I have had numerous concerns through the years. The first concern involves accurate billing. I paid a $2,000+ invoice for a water heater install and two months later I was billed again. On a different occasion, I had numerous items addressed over different dates. I was double billed for one of the items on two different invoices. On the water heater install, I noticed a wet spot on concrete and a very, very slight leak. I first thought it was condensation? Over time I confirmed it was a leak...they billed me for the repair - which I felt was wrong because the leak developed from their original work. D & L installed a sump pump. On a Buckeye Sat., no one would answer a phone. Water in the basement. They charged me to replace the sump pump that was under warranty. A year later, the replaced sump pump started to run non-stop. The office claimed they had only repaired the sump pump. She was wrong - I had the paperwork. They billed me AGAIN for the second repair on a warranty sump pump. I was a good customer. I paid my bills and treated them with respect. I am firing them. I am hiring a new plumbing company and I won't be paying their final invoice. I cannot recommend D&L Plumbing.
Debbie M.

Sara S.

D and L has issues with customer service, completion, follow up and plummers skill. Also putting down other contractors, telling me "" good luck with them""! Do not sign a contract or allow them to do work for you.

Brent B.

They have done a radiant floor heating system in my barn. They came out to try to fix this needed to get a part and did not call me back. I called on four separate occasions to try to get a hold of Dave and he did not respond to my calls. I made sure I called each day left a message his secretary told me they would call me back and have it to this point.

Jen r.

We live in a old home with lots of plumbing challenges. D&L has come out several times in the last few years and each time they work quickly, cleanly, and politely. No hesitation in referring them to others. Invoices come by email and I pay online in minutes.