DKH Plumbing

Andrea F.

After having the worst experience ever with our home insurance and nothing but issues for a year they finally send out DKH plumbing. They did the job with no problem and replaced our toilets that crown plumbing did not do(I will leave a review later). What a relief! Thank you DKH plumbing for doing a good job at our home despite being sent from a home insurance.

Allison C.

Our water heater rusted out, requiring replacement using the dreaded home warranty program. Damon and Brian came the next day and based on their knowledge and experience, I was confident in choosing a tankless WH system. I called several other plumbers, for availability and pricing and was able to get a firm price and schedule immediately! It is never fun to lose hot water, or go through a warranty program but I felt the level of service was excellent.

Kristi W.

DKH Plumbing provides excellent service. We had just moved into a new home and the hot water heater pilot light went out on us. Damon really knows his stuff; he was quick to get to the heart of the problem and was able to get a hard-to-find replacement part to install. We also had issues with our shower valve, but they never missed a beat and we now have hot water in our master shower! They are responsive, knowledgeable, and professional, and I have them on speed dial.

Jordan T.

UPDATE - I did finally receive my service charge reimbursement at the end of September, and my home warranty did say that DKH Plumbing did reach out to them (again, not CC'ed on that email) regarding the vague work orders, and my home warranty voided the service charge. For that, I'm grateful that DKH Plumbing did the right thing..It just took them 5 months..

Now, with that said - I really have no incentive to comment further, but I truly can't leave future customers to think Damon's response is accurate....because it is not. Damon is correct in that initially my wife accepted the cashout vs. the replacement. However, once I considered the 2 options (this is our first home warranty experience, so we had a learning curve at the beginning), due to lack of time (with kids), we decided it would be better to have DKH choose the faucet and do the install. I did proactively call Jaime, their secretary, to see if they would be ok with choosing a few models and calling/texting me some specs/pics of the various models so we can choose one that fits the parameters of the home warranty. Jaime said that was absolutely fine. That NEVER happened. DKH just showed up with a faucet replacement and to be honest, we're not a fan of it as it's nowhere close to the functionality of our original, but it wasn't worth dying on a hill, which is why I never brought it up...until now - since we apparently need to get to the truth based on Damon's response. All of that decided, as Damon pointed out, DKH came out and installed the faucet on 4/12.....and this whole issue wasn't resolved until late September. Does 5 months to resolve a paperwork issue seem reasonable? I'll let you decide.

Here's the catch, my original faucet was a 3 piece set (separate faucet, separate handle, separate soap dispenser). The faucet and handle needed replaced while the soap dispenser did not. The ""replacement"" model had a combo faucet/handle and DKH used a ""plug"" for the 2nd hole (and just tightened the soap dispenser). All of this should have been noted in the original work order but was not - just simply ""kitchen faucet replaced"". So for Damon to say they did me a courtesy to plug the soap dispenser is inaccurate - they did the job that was required in successfully replacing my kitchen faucet (LIE 1).

Here's the 2nd lie - when DKH came out the 2nd time, they in fact verified that the plug used on the 2nd hole was not a true seal and was in fact leaking. The plumber showed me right in front of my face and quickly resolved it (he had previously used a sealant that obviously didn't work, so he instead used a nut this time and it hasn't leaked since). So there is obviously a communication issue between the owner and his employees - never a good sign for the trustworthiness of a company. And furthermore, the plumber noted that a nut was used on the plug in this work order (2nd one), which is where my home warranty company was confused. The original work order mentioned ""kitchen faucet replaced"" but no specifics so when they saw a ""plug was properly secured"", they assumed it was a new issue when it obviously was not. It took me 5 months to get this damn point across and to attempt to get DKH to clarify this in writing. So no, I did not ask them to lie on reports (LIE 3), I simply asked them to clarify per the home warranty company.

Probably the worst lie of all (LIE 4) - I NEVER received a call back from DKH plumbing and rarely did they answer my phone calls/voicemails I left over the past 5 months. And when I did speak to Jamie, she sounded confused as to why the owners hadn't contacted me. I was very polite on the phone (until the last voicemail - after 4.5 months, one could understand I hope). Finally, I receive a vague email from DKH stating they had contacted my home warranty and will notify when they hear back (ironically after my negative YELP and Facebook reviews). DKH never did notify me, I had to reach out to my home warranty a week or 2 later to finally resolve the issue.

The reader can read my comment and Damon's and decide for themselves. I will say, I surely wouldn't have put forth this much effort after the problem has been resolved if there weren't so many inaccuracies and lies in Damon's reply. I just hope to save another customer/family from dealing with all this chaos, lack of communication, and frankly - some of the poorest customer service I've ever received.

Arissa P.

Worst plumber ever. We had a faucet handle that broke and our home warranty hired these guys. They came out three weeks ago and said they had to order a part. For three weeks we were calling to see if the part came in. They finally came back today. When the plumber said he was finished and I went back into the kitchen, it was ridiculous what I saw. We had a brushed stainless steel sink and this guy put like a shiny silver chrome handle on it. Plus the handle was smaller than the base so it did not fit properly on top at all. It looked absolutely ridiculous. I told him it was completely unprofessional what he was giving me and I was going to take video of it so the home warranty could see what an unprofessional job he did. He promptly took the handle back and left after arguing back and forth trying to tell me I told him I want metal even though I never spoke to anyone from this company only the home warranty.

Diana B.

Our water heater broke and our warranty company assigned our claim to DKH. They were very knowledgeable and completed the job quickly and efficiently. They were very nice too.
We may be calling them back for another repair soon.

Brian H.

Honest and they kept me informed of the cause of the leak and made the repairs in a timely fashion. Thank!

Lynne K.

They were awesome and caring and got the job done. Brett was a hero. If you need a trustworthy plumbing company, do not hesitate to use DKH. The inside staff truly cares as well.

Cannot say enough how highly I recommend them!

K D.

Was supposed to replace this piece . IT was coverd under a warranty company They were supposed to remove the stem and put in new seat and stem to stop leak:They said they would oreder this part weeks passed ... They didn't try to find the stem and match it and they told me it was discontinued ( It itsnt) Got one today... They only replaced the o ring ( Didn't replace the problmatic stem). However it's not and wasn't discontinued and leaked agian and this time my ""real"", quality plummer went and got the correct part as they should have when the first work was done .. And he installed it . When I called the company to explain this the owner Brian???? Called me after I already had spoken to the plummer that did the original work and should have replaced the whole part and agreed that yes he remembered doing that ... Brian, however was talking over me, not letting me explain the original situation and completely rude and defensive. Once I explained what actually happened he gave me a bunch of excuses and accused me of yelling at his tech... Which i didn't! He""s a total shister!
Typical bad attitude and short cuts ..Any which way to save a buck ... And BTW it took them over a month to actually change the o ring while the fauset just ran and dripped. They do whatever is the quicker deal for them and definitely don't spend any time doing the job correctly and diagnosis is not thier stong suit thats for certain. Needless to say they kicked the can down the road and here it is 2 years later same issue ...They should have replaced this stem in the first place as they said it needed and I told them it needed and the Warranty Company agreed to pay for ...it would have been done and I wouldn't have had to hire a new company to do what should have been done by them in the first place. Give me a break! No excuses here Brian! I know what you did and you know what you did... So at least be a man about it and take responsibility for your company s mistake instead of making every excuse in the book and funny you were so prepared to argue instead of just listening to the full explanation of what acctualy occurred. You also accused me of not calling you directly. Well I called your company explain and they reason the original notes and matched in your system and they put me in touch with your tech that did the job ... I had no knowledge to ask for you I don't know you and I wouldn't have known to ask for you. Plus you didn't even have anything to do with this job anyway so even though your company's secretary connected me to the original tech I think that exactly what she should have done. Your a bad plummer with a bad attitude and its always the clients fault. Well I already had it fixed correctly didn't need anything from you other than to inform you this had happened but obviously your not interested in bettering your company customer service or any customer concerns . Rude. angry , unpleasant , unprofessional and instantly ready with a boat load of excuses... Thats what I got from you your and your company!

Jr H.

I had a leak above the slab foundation on the outside of my house and they were very knowledgeable on where the leak was possibly coming from. They found it and fixed it in a very reasonable time.

They did not take advantage of trying to Nickel and Dime me.

I would highly recommend.