DJ Murray Plumbing

Brian D.

These guys are a joke. Sent two ""plumbers"" at two different times to fix two sinks, a toilet and shower faucet. One gave me a quote and left. The other was a boy that obviously couldn't do a mans job who left saying that he would get back to me. Nothing, left me hanging. The woman who answers the phone told me they didn't want to do the job. DJ Murray is a joke and clearly not plumbers. Don't waste your time.

Amanda H.

I called last week to schedule an appointment for a back flow test for my sprinkler system. When I was speaking to the woman on the phone, she was very rude when I asked if they were licensed (city permit requires licensed backflow tester). I went ahead and schedule an appointment for a week later. I was told someone would be there between 9 and 11 am. I took the morning off of work and waited for someone to come out. At 10 am, I called to confirm that someone was coming because I had not heard back. The woman answered, asked for my address, and said the technician was coming and she would have the technician call me right away. I never got a call back and no one ever showed up. I waited until 4 pm, and nothing. I wasted a day waiting around and they didn't even have the decency to reach out to me or show up. I would not recommend this company to anyone.

Kannav S.

Unprofessional, rude and unapologetic.

Dan is always late and doesn't have basic sense to talk. When I made an initial call to him, I was ""greeted"" by him by saying that he doesn't have time to talk. He also told me that though online it does say that they work after 5, he doesn't like working after 5.

He didn't turn up the first day, reschedule for next day, turned late by an hour the next day. He was almost pulling in when I had to leave to pick my son up from Preschool. I of course didn't stop for him, because he is the one to not have respect for others' time.

He still called me back to yell and to ask me not call them again... yes of course dude... not calling you again.

Skin D.

Called at 7:30am due to a backed up sewer pipe. A very professional and nice lady took down my info and set an appointment between 10 and 12. Tony arrived just after ten. He thoroughly diagnosed the issue and was up front and honest about my options. He tried snaking and pulled an enormous root clog out. At that point he explained the next move: either keep trying to snake, which might not work, or go for the hydrojetting. We talked about it for awhile and he made some good points. I decided to go the cheaper short-term route to try the snake and then save up for the jetting in a few months. Luckily it worked.

I cannot be more pleased with the service. This is my third time in 6 years using these guys. Professional, prompt, thorough, knowledgeable and honest.

As for all the negative reviews? Seriously? Act like a decent human being and have reasonable expectations. I gambled on the snaking. If it didn't work, that's on me. They are not wizards with some magical powers. I also didn't call last night when I noticed it, as there was no need for after hours charges when all I have to do is not use the water til morning. Don't believe the hype. Call them.

Courtney P.

Let me tell you what this guy did to me. I had frozen, busted pipes in my crawl space. Dan Murray came out with his assistant and sent the assistant into the crawl space to survey the work and take photos. Murray told me that he sees ""possible asbestos"" in the crawl space and I'll need to have that cleaned out before he'll do the work. I tell him that I've lived here for 15 years and dozens of professionals have been in and out of this house and there's no way there's asbestos down there.

Murray tells me he will not do the work until it's tested and because it's polar vortex time, I don't have many options to get a different plumber out there fast ... and Murray knows that too. So, Murray tell me to call a specific environmental company to do the work. I do that. The environmental company comes out and laughs that there is no asbestos down there, but I pay to test it anyway because Murray won't do the job without it. So two days later, test results come back and there's no asbestos. I call Murray who says, ""GREAT! I will call you in the morning to let you know when we'll be out.""

The next day, no call.

So, I call him. I finally get an evening call back from the assistant who says, ""we are finishing up a job and will call you after.""

Again, no call.

The next day, same game. In the meantime, four days have passed and I now have 5 additional pipes burst including above ground. I ended up with a flooded kitchen and crawl space when the pipes thawed. Had to have the city come out and shut off all water to the house. The game this guy played with me cost me an additional $2,000 in repairs ON TOP of what needed to be fixed in the first place.

If I could give Dan Murray Plumbing less than one star, I would. They've earned it.

Michael N.

Good luck trying to get this company to return a phone call..... terrible service, on 2 occasions they said they would return my call but never did.. I called another company and they came out within 30 minutes.

Carl D.

I had a disposal that I couldn't get to work I couldn't find a reset button
so I requested for them to just thro it out and put pipe plumbing only
no more disposal.

the plumber got down to check it out and found the reset button out of sight in the back, pushed the button and it started up.

I said ok I will keep it and nothing else was done just pushing the
reset button,

what iam complaining about is the charge of $129.00

that's right $129.00 for 10 minutes just to push the button.
when I called to complain that no other plumber would charge $129.00
I was told that's there chare $129.00 for to push the button, at the time they quoted $169.00 to replace the piping, it would have been cheaper, I think its highway robbery. no refund of any kind was given.

Tom T.

I don't know why these guys get all of the bad reviews. I am giving them 5 stars based on my experience.

Royal Oak resident, drain to sewer line was clogged with roots. They snaked it in the afternoon to get the pipe to drain, then came back that same evening with a camera and cleaned all of the remaining roots with a high pressure nozzle. It was expensive, over a grand, but afterwards the pipe was spotless, they showed me the camera before and after. Furthermore, they assured me that the pipe can be maintained with annual root treatments. That was good news since the alternative of digging up the yard and replacing the pipe is very costly.

By the way, DJ Murray was my second choice, the first people I called on a Saturday at 7 pm. Left a voicemail and their message assured me I would get a call back within the hour. They NEVER called me.

Bill G.

Horrible customer service. Called about needing a serew drain snaked, they promised a time of 1.5 to 2.5 hours. Called at 2 hours and said another 2-3 hours. Fine. Tony finally arrives, tries to snake it and gets nowhere. Says he needs a different cutter and will have to come back first thing in the morning. Still requires a check for him ""showing up"".

Next day he does not show, I call the office and am put on the phone with Dan, Manager (Owner) and he tells me he will not have one of his crew do this, he will be our personally in 2-3 hours. After 3 hours Tony calls to say they will not be coming out, to call someone else. I did, and it was then cleared in under 5 minutes.

I filed a complaint with the BBB, and they jus sent me this response - ""BBB made several attempts to contact the business regarding your complaint and has received no response. Your complaint will now be closed by BBB, indicating that the business did not respond.""

Stay away from this company - I wish I had read these comments before I initially called them.

Lawrence L.

LBL -- 1/4/2018
When I noticed that my 15 year old hot water heater had sprung a leak, I called DJ Murray, since my previous experiences with the company were excellent. Dan Murray and his assistant arrived the same day, and proceeded to install a new water heater. The work was done efficiently and professionally. And, when more, though related, work needed to be done, it was done without extra charge. Everything was explained clearly; they were friendly, courteous, and respectful. They will always be my go-to plumbers.