Dixon Plumbing Contractors

Kianna W.

Ken was so helpful, punctual, and nice. Ken also did a good job , I would recommend their plumbing services .

Marc P.

Called and responded by phone very quickly and came to my house within a few hours. Repaired the drain pipe professionally, and cleaned up. Reasonable cost.
Would recommend.

Fritz G.

This is the most unprofessional plumbing company that I've ever worked with. I had an appointment confirmed with them yesterday. They sent a text and called, to which I could not respond because I have two kids to take care of. I didn't want to tell him all of the stuff with my family, because it shouldn't matter, but I couldn't answer the call or his text. I'm here waiting for someone to come over to fix our plumbing, but instead, they send the plumber somewhere else. Then he proceeds to tell me that they could send someone out about an hour later. I was upset, but willing to accept this. Rather than accept this, he just canceled the appointment all together. It's one thing to be upset about the nature of our conversation. It's another to just cancel business out of spite.

Update: so I received a response back from the owner of this company to my initial Yelp review. Clearly, everyone in need of a plumber has many options when it comes to receiving the best services for their plumbing needs. When reviewing this company, I encourage caution for engaging with them if one has:

A.) children that draw them away from their phones for hours on end

B.) work responsibilities that take you away from your phone for hours on end.

Why do I recommend caution? Because you may, quite unceremoniously, have your appointment time taken away from you.

If you, fellow Yelp reviewer, are close to your phone all day and don't mind the occasional, curmudgeonly, back and forth, then this company might be for you. If you have real life responsibilities that, on occasion, take you away from your devices and you need a plumber, you may want to think twice.

As noted in my complaint with the better business bureau, this business owner would do well to let customers know that they could lose their appointment time if not responded to promptly. However, this business owner failed to do so in my case.

In the future, this business owner might do well to understand that giving potential customers as much information as possible, when it comes to appointment keeping policy, will ensure a mutually beneficial exchange. Instead, this business owner elected to cancel his business with me rather than actually work through the situation to find a solution. Despite this unpleasantness, I was still amenable to doing business with him. Instead, here we are.

TL;dr: if you're away from your phone for a while (because you have other life responsibilities) and you call to see where this business owner is, you may be told that your appointment would not be honored at the given time.

Doodly D.

Had leak with my water heater. They answered promptly and came within the hour. We scheduled an installation a few days later and they replaced the heater within 2 hours on the appointed date. Great service. Made everything easy. Everything happened exactly as expected.

Carleton A.

Ken was fast and professional in dealing with my plumbing problem. I also appreciated that over the phone he gave me a few things to try that might prevent a plumber from having to come out. It turned out that I really did need a professional's assistance, but it was nice to know he was being fair and honest about the situation with my macerator toilet. Will definitely call again if I have future plumbing issues.

Rey R.

Did a good job. Provided quote and stuck to it. Came on emergency basis on weekend to replace water heater.

Peter D.

had a stinky situation it was coming out of the curb trap called Dixon plumbing Ken responded within 45 minutes confirmed an appointment they arrived early than expected they were very professional they Handled it quick ,I recommend Dixon Plumbing for all your plumbing needs , Why they return your call they are the professionals in plumbing we need to have on speed dial as home owners landlords business owners renters ,price was great and best of all no more S*it running down the side walk Big Thanks to Ken and Dixon plumbing

Sam G.

Dixon's Plumbing is very Professional and reliable plumbing company!! The best in town!!

Lori E.

I had a leak in a pipe in my basement wall. I called three other plumbers in addition to Dixon. They called me back within 10 mins and then texted me to confirm. They said they were booked but that they would let me know if they could fit me in. Less than an hour later they let me know they could come. Ken arrived in a mask and gloves. He was extremely professional. He repaired the leak in less than a half hour and the price for the repair was reasonable. I would 100% use them again for any plumbing emergency or repair.

Susan C.

Showed up within 20 minutes late on a Sunday night to fix a serious leak in my ceiling (small hole in pipe). Ken was amazing - he cleaned up everything and even helped me on the phone with my insurance agent to file a claim. He walked me through all of my next steps. Much appreciated as a first time homeowner. Pricing was fair considering it was an emergency Sunday night call.