Dixie Electric Plumbing & Air

Debbie S.

The prices/estimates are outrageous. I thought I'd struck gold when I found someone to service my area. Turns out, they are GOLD. I had Dixie Plumbing come out for a clogged toilet. I paid $69 for them to come out and confirm it was indeed clogged. The estimate to unclog was almost $600.00, and this was with the discount for enrolling in a membership program. The technician said it was because they had to use a camera. I've been in my home for 12 years. This clogging issue has been a constant for me. Every couple years, I encounter this issue. I've had the pipes """"jetted"""" out several times. Never before has a plumber attempted to charge even half this amount. The highest I've ever paid was $250. I immediately called another plumber from another area and discussed this estimate. He agreed that this was absurd, regardless of a camera. I suggest you think twice before using Dixie Plumbing or enrolling in their program.

Stephanie A.

Total rip-off!!! I had a stoppage and was told quoted over the phone of a price of $169, but when I got the final bill for unstopping the line, which still didn't take out the bushes in the line, I was beyond mad. They charged me $600 to do this 15 minute or less job!!! Yes, $600!!!! Why rip people off? They wouldn't have tried a second time if I didn't ask. This is not caused for and should be stopped. I will tell every one I know to NOT use Dixie Electric!

Lindsey S.

sadly their residential door management is piss poor, rude, and I will not be using Dixie again for anything thanks to some guy Ronny. he had horrible attitude towards me and I heard him tell his tech he was going to charge me double since he thought I was a """"Karen"""". suggest calling elsewhere.

Paul M.

Excellent thank you for your help on our projects. We will call soon again I am sure.

Closed 4.

Too busy to respond to our needs. Found another competitor who was willing to respond in less 6 hours.

Karl C.

I have no issues with the quality of work. The two guys from Home Pro (Dixie must have subcontracted them). They were professional and did a super job. It took them three hours to put in a dryer vent which vented on the roof. That is about the right time. Didn't have to remove cabinets or tear up unnecessary drywall. Super job. Her is my issue: $2200 hundred bucks for a three hour job. I get it that no one likes to do this type of small job, so a lot of contractors jack up the prices.

Robert W.

The two service techs were very professional. They identified the problem quickly and installed a GFCI outlet. They scored a 5 stars on promptness, professionalism, knowledge and service. The pricing seemed a little high though for the 30 minutes they spent. Because I was a first time customer, the $69.00 service fee was waived since work was done. That was enticing when I first called but later realized this was simply offset in the work fee. The work charge came out to $156.00 plus a TFS fee of $14.75 (no idea what a TFS fee is) for a total of $170.75. Assuming drive time of 30 minutes and onsite work of 30 minutes, that hour should have billed out at $75.00 to $100.00.

Kevin I.

Appreciated that they could come out on a Sunday but not sure why their $170 service call fee would not be applied to bill. It didn't matter though because we thought their quote of $2,000 to replace a builders grade 50 gallon electric hot water heater was high so we got another quote and low and behold we had our hot water heater replaced for $1100. We were out the $170 Dixie charged us to come look at heater on a Sunday but who cares when we saved basically 100%. How can there be such a drastic price difference for same exact job and material?

Vicki V.

Dixie Electric, Plumbing and Air provided the most abysmal service experience we have ever had from any company. However, I have edited the review because the management of Dixie has been very responsive to our complaint, which we appreciate. It does not change the experience we had on Sunday, but we are willing to believe that was not standard for the company.

Ginny Eissler D.

My consultant was on time. He was very polite and we had a nice conversation while he worked. He explained everything he was doing and I felt comfortable that all the work he did was necessary. No high pressure to by a long term agreement. He showed me the benefits and let it go. I appreciated that. I will call them again.