Diversey Plumbing & Sewer

Connie S.

Like many folks I experienced a water pipe bust due to the extreme old. My American Home Shield home insurance assigned Aaron's Plumbing and heating. I put in the request Friday night when the pipe busted and after I had not hear from Aaron's by noon MONDAY I called and got their answering machine( I left a message) The email I sent was returned as undeliverable. I called again at 4:50pm and got their answering service and I left another message. Disgusted I called AHS and expressed my dissatisfaction. The representative said he would look into it and send them an EMAIL right then. By 5pm Tuesday I had not hear from Aaron's plumbing nor AHS. I was very annoyed and called AHS again and spoke with a wonderful lady named ERIN who identified another company as I REFUSED TO HAVE THE STILL TRY TO SEND AARON'S to my home. I got DIVERSEY PLUMBING AND SEWER assigned. They called me Wed morning and said she could get me service on Wednesday with and 11am-2pm window. Around 1:30 they called to say the plumbers were a little behind but on their way. Charlie and Luis showed up just after 2. They were very good guys and quickly found the rupture and repaired it. They were done in about 30 minutes tops. ASK FOR DIVERSEY IF YOU HAVE AHS AND NEVER LET THEM ASSIGN Aaron's to you .

Jennifer N.

I was referred to Diversey Plumbing through our home warranty company, American Home Shield after 3 months of waiting on Aaron's plumbing to complete the job. I was stood up for appointments, ghosted on return messaging and basically got the run around from Aaron's. After much correspondence with AHS (I went after them on twitter which seemed to be the only way to get someone to call me and to not have to wait on hold for an hour), they finally re-routed my issue (leaking faucet) to Diversey. They came when promised, diagnosed the issue, ordered valves and even went out of their way to ensure that my recently broken garbage disposal was added to the already existing work order (without an extra fee for me). The valves unfortunately didn't work, but they completed the NEW faucet installation today (12/27/18) and arrived when they said they would. All in, start to finish, Diversey completed two jobs in 2 weeks over a busy holiday season. The technicians were pleasant and polite. I would most definitely reach out to Diversey again if I had an issue (and would steer clear of Aaron's).

Lisa O.

We were put in-touch with Diversey Plumbing through our home warranty company following a covered incident (blown water heater). Agree that Bonnie was pleasant on the phone but the scheduling of the work was unreasonably delayed, the crew refused to complete portions of the work, and management was beyond rude to my husband. We opted to work with a individual plumber who made us a priority and completed excellent work rather than work with this subpar customer service.

Jim V.

This pluming co. Has the laziest plumbers. I would not use them.
They come unequipped for the job. And were unwilling to help find th rooter entrance. Please save yourself from waiting all day for them to call. Because they wont they will just bang on your front door. And offer NOTHING

So if you need a respectable plumber clean dressed professional and want to actually have employees that want to help u out, PLEASE USE

Chicago Plumbing and Sewer.

W G.

Very rude service from Bonnie. They wanted to charge a $75 fee to come ""look"" but would not commit to doing the work for a residential bathroom sink. Happy to choose another plumbing company--there are plenty.

Tanya B.

Like many others, Diversey Plumbing came to our home via our home warranty company. Bonnie was pleasant enough via phone. However, when we received a call from the technician a few days later saying he was on the way we were shocked because no one had followed up to schedule an appointment. Growing impatient with our confusion the tech asked, ""are you home or not?"" I asked him what company he was from and he sighed and for the first time told me he was with DP. I should've seen the flag on the play and immediately cancelled.

Five minutes later two technicians showed up. We offered them water, they declined; we later found water bottles littering our hallway. Service was fast and the technician said he'd be back as he needed to get a part. He never came back. Our home warranty called to say we'd be charged $200 if we wanted them to come back. Again confusion. Are we paying twice for 1 job? Rather than go back and forth with the warranty company we called DP and spoke with the owner. Our request was simple: finish the job you started. The owner grew increasingly agitated, screamed at my husband ""I don't have to deal with this shit"" told us someone would be ""over to finish the job, nothing more"" and hung up.

Long story short, the lack of professionalism and integrity shown by this company is disconcerting. Do not allow this energy into your home.

R A.

I had Luis and Charlie here a couple times and they were on time, polite and efficient. They fixed all my plumbing issues. Thanks you !

Al K.

Diversey plumbing was called out through my AHS home warranty. They did a great job, were very courteous, and fixed everything in a timely manner. Very happy with their work, will definitely reach out for any issues in the future!

Emily M.

I recently had Diversey Plumbing come out to replace my exterior garden hose spigots. They were able to come out and give me an estimate the day of and the repair was done within the week. The plumber, Jerry, was respectful and reliable - on time and clean for the estimate and repair. I agree that the woman who answers the phone could be a bit nicer, but I have had WAY worse experiences with the actual plumbing work in the city, so as long as the work is done correctly I'm ok with that. I think the cost might have been a little high ($300 for a 45 min job) which is the reduction in 1 star.

M. P.

It's a shame that this has to be a 3-star review because their actual plumbing work is 5-stars. The 2-star deficiency here has to do with them not completing the requested work. In this situation, they were very quick to respond and have someone come take a look at the project. My project was an emergency and they were able to come that day and the next day to take care of defective plumbing from the previous owner. Unfortunately, I had a Shop-Vac full of human sewage waste that I specifically asked them to dispose of after the plumbing was fixed. This Shop-Vac was used initially when our toilet failed and sewage was spilling out of the bottom. There was about 4 gallons of waste in the Shop-Vac that sat for a few days before the repairs were completed (it was a large and lengthy repair). We specifically asked them to get rid of the contents once the plumbing was fixed. We still have the Shop-Vac full of the human waste and are struggling to figure out how to dispose of it properly. We are neither equipped nor qualified to deal with this. I cannot recommend a company that doesn't complete the specified tasks and creates undue hardship on the consumer. Likewise, their pricing structure is not at all transparent and I have yet to receive an invoice of any kind breaking down the $2,135 of repairs. The final part, re-installation of the toilet, was not even done by them but rather by a tile contractor they work with...