Dittmann Plumbing

J J.

Horrible business ethic. They came in to inspect our plumbing, without even letting us know how much the inspection was, they quoted us $250 just for the inspection and for tightening some bolts. They then tried to up sell us by telling us we needed to replace some perfectly working parts. Had another plumber come in the next day and they quoted us $125 to replace a pipe with a crack in it. Be very cautious of this company if you decide to use them.

J W.

Be extremely cautious with Dittman. These guys are con artists. They take advantage of the elderly. My mom is a great example. The charged her $162/hour which was reportedly a discount from their more than $200/hour charge. Nearly $900 later, my mom's problem was corrected. What do you think Dittman's profit was on that job? My mom did not have the capacity to properly shop competing plumbing co's for if she had, she would have found the next highest charge in the area was $120. When I asked Dittman to reduce their hourly charge on my mom's bill to the next highest market rate, they refused. When I told them I'd contact the Better Business Bureau and the Council on Aging, they were indignant. So be warned, Dittman Plumbing has no character, integrity or class.

Donny S.

This is my first review on Yelp. I have used it quite a bit, but was always too lazy to write a review. The reason I write this time is to make sure no one falls into the same trap I did with this company.

I had a severe clog in my bathroom, and a plumber I used was not able to open it. I got a contact of a good plumber, and he referred me to Dittmann. I called them to explain the situation, and they promised to send the best person they have. The charge was stiff, $120 an hour + $60 for travel, but I agreed to pay as I knew it was a tough one.

I was a little suspicious when the plumber who came by only used a manual snake, and indeed after trying for a while he gave up and told me he cannot open it, and I should call the office for next steps. I called the office, and they said they need to open the wall in order to proceed. I agreed, and the person returned, opened the wall, installed a clean-out, and failed to open it, again telling me to call the office for next steps.

During my conversation with the plumber, I found out he does not work for the company, as he is just a loaner - so much for promising to send me their best expert. At that point, I figured out this leads me nowhere, and I called a contractor, who removed a piece of the floor, replaced the pipe, and removed the unnecessary clean-out installed by Dittmann. This solved the problem for me, and I was sorry that I didn't call him before the stiff $655.45 charge for diagnostics and unnecessary work I was charged by Dittmann.

Looking through the yelp review, I can see some are very happy with the service, while other are very disappointed as I am. My advice would be, not to use them, unless you're sure about the person who comes, and their ability to to the job.

patsy m.

We had to replace bathroom fixtures in a condo that had not been lived in for 8 years. We called Dittman's because of their expertise with condo plumbing. Rich came to our rescue. Not only did he do an excellent job but he came back to finish the job on the eve of the 4th of July weekend. He knew that we were in a bind, needed the toilets ASAP, so he stepped up to the plate and got the job done. You just don't find people like this anymore.

Thank you Dittman for your professionalism and for sending us Rich the Plumbing God!!!

Douggles L.

my wife called to fix a slow running water line. the guy replaced everything up to, but not including the problem. when i called in, as other reviewers have stated, the lady was quite rude. eventually, they had me just talk to the plumber himself, who said ""well it was a lot of work"". now everytime i use the (still slow running) water, i'm froced to remember how i spent $350 for nothing.

Holly T.

I needed a plumber last week to repair a broken kitchen pipe under my house, my local Menlo Park plumber I have alway used told me they don't work under houses and referred me to Dittmann's.

Marie was very nice on the phone and arranged for Rich to come out as soon as possible. I let them know I am planning a remodel and therefore wanted a band aid to get the pipes to hold a couple of months since the entire system will be replaced shortly. She assured me she would inform the plumber of this ahead of time.

I can't say enough good things about Rich, a really great guy with a ton of professionalism and expertise. Although the work was certainly not cheap, it was well-done and Rich did everything he could to repair the pipes at the lowest cost possible. I also learned quite a bit about plumbing maintenance in general. It's always a welcome surprise when a stranger enters your house for a day and turns out to be warm, friendly and informative.

Two days later my sewer line blew. Rich was back out the next morning and was able to call in another worker to snake out the system from the roof instead of pulling apart the old toilet which would have been a mess.

In times of plumbing crisis, I recommend Dittmann's without hesitation.

V S.

Just wanna give my honest opinion about this company. The lady who spoke to me on the phone sounded quite rude. If I had to spend the money, I would expect to be treated somewhat nicely.
On the other hand, the person who came in to do the job was extremely friendly and knowledgeable. He was able to pin point the problem and was able to fix it right there then.
I think what they charge is on the expensive side. Their hourly rate is $203 for the first hour.

Overall, I did NOT have a good experience with this company

Ellen F.

I live in Belmont, and have used Dittman Plumbing for five years, but really appreciated them last week. I got home after a day away and found that I had no hot water - pilot light was out on the water heater. I called in the late afternoon, and Marie scrambled to find someone to get right out for me. I had a hot shower that night. The company has done significant repairs for me over the years as well, and Frank has been a stand-out. Their prices are fair, and I always feel I get my money's worth.

E W.

We have used Dittmann Plumbing for several repairs over the last few years. Most recently, Colton completed a repair of our shower. His repair involved researching a discontinued model and ordering replacement parts from the manufacturer that he then modified to fit our shower. This work was above and beyond anything other plumbers have done! We are really grateful for this level of effort, since it saved us from tearing out the tile to replace the shower!

Jason K.

I called Dittman Plumbing to change 10 angle stops (water shut off valves) under my sinks and toilets for my unit in a condo complex. They told me it would take about 2 hours of labor at $152 per hour. Along with labor, I estimated it would cost roughly $400 unless a disaster happened. I should have gotten that in writing.

I prepared for the service by removing everything from under the sinks and away from the toilets. When the plumber came, actually two plumbers came instead of one. They came 2 hours late. The plumbers themselves were very friendly and did good work. I have no problem with the quality of work they did.

However, when I got the bill, it turned out to be almost $800. What a shock! They billed me for 2.25 hours each for 2 plumbers, meaning 4.5 hours of labor, plus $100 in parts. That would mean 30 min to shut the water off, and 24 min to do each angle stop. That is hardly realistic, as the replacement was a straightforward operation and should really take 10 min each. When I called Dittman Plumbing about this, they insisted they did everything right and only charged me for the work performed. They also offered to resolve the situation by charging me $100 more. Obviously I was quite offended by that. They did nothing further to try to resolve the situation.