Dispatch Home Services

Zack T.

This was the company selected by my home warranty company to fix a problem with my hot water heater where the pilot light wasn't staying lit. To be honest, the bad reviews here had me really concerned. However, I called Landmark and they assured me they get largely great reviews for Dispatch. I know sometimes people tend to come and complain more about bad service than recognize good service on things like Yelp, so I figured I would give them a go and see what happens. The window they give you is 8am-5pm, which is a little annoying, but if you call the morning of service they'll give you a 2 hour window. My guys showed up within that 2 hour window, and took less than 10 minutes to diagnose the problem (i.e., a defective part that needed to be ordered). They ordered the part and called me back within a week to set up a time to come by, and offered to be by within 30-60 minutes if that worked for me. I said sure, and they were by within that time frame and took about 30-45 minutes to fix the water heater. It's now working perfectly, and I only had to pay the $60 "service fee" that's essentially the deductible thru Landmark. I was exceedingly happy with Dispatch and Landmark.

Jim H.

Had an upstairs clog in double sinks. The technician was dispatched by our home warranty service. He arrived later than what we were told by several hours. He was told to snake out the drains using a snake machine. He tried plunging the drain (something we had already tried). He then tried to manual snake the drain and failed. He then wanted to cut into a bedroom wall to access the pipe. He gave us an estimate of more than $300. Told us he was going to lunch and would return later. He never returned, never called or even answered our calls. We hired our own plumber who came out and used a machine to snake the drains and completed the repair within 10 seconds. Buyer beware with this company. They basically took our money and ran. They are incompetent and unreliable.

Haley Z.

The absolute worst experience we have ever had with a business. We had a home warranty with landmark, and this is the company they used to replace our water heater in May or June. We gave them our bank information and expected them to do the payment within a reasonable time frame. Several weeks went by and they didn't take our payment. My husband called several times over the next few weeks, and they still didn't take our payment. He finally just gave up calling. An entire MONTH later they called us saying our card was declined. Well, yea. We weren't expecting a $500 payment to be coming out of our account that day... 2 months after. We asked why they waited 2 months to even try to take our payment and got some insincere sob story. Immediately transferred the money so they could do the transaction, and once again they didn't take our payment. Husband tried calling a few times. Still nothing. Fast forward to today... another 2 months later, and this woman calls us saying that our payment won't go through. Well, obviously. It's the end of the month. We live on a budget. We don't keep an extra $500 in our bank account waiting for some crap business who did a job for us 4 months ago to take a payment. That's not how life works. The owner claims that she has tried to take our payment a few times over the last few weeks, but still... she waited at least a month after we talked to her the last time. And, if she has been unsuccessfully trying to take our payment for weeks, why did we just hear from her today? Doesn't make sense. You cannot wait months to take a huge payment from a customer. People have to be able to plan and budget. And if you are going to wait literal months it would be super awesome to know beforehand that you're going to try to take the payment so we could have the money in our account and not get a nice shock next time we look at our bank statement. I would not recommend this company to my worst enemy.

Kurt A.

They charged me $150 for a building permit that they never got! The permit would have cost $60 if they actually applied for one. Instead, they just pocketed the money. They are doing that all over town. This company won't return my calls. Absolute fraud. I'd going to scream to anyone who will listen.

Andrew O.

The shop was picked by my warranty company, so I was a bit cautious about the bad reviews. However, the experience was great. We had a garbage disposal which sprung a major leak over the weekend, so the kitchen sink was effectively unusable. Dispatch Home was the only plumber who was able to come out on Monday. Will gave me a courtesy call exactly 30 minutes before arrival, he was professional and quick with the job, cleaned everything up after. We are very happy with the new disposal.

Linda F.

I would like to thank Sky, Laura and my technician Gene . for turning a very bad experience with my plumbing issue into a great stress free one. They were very kind and professional!!!! And Gene was very sweet and did a great job. I would and will use them for all my plumbing needs and would highly recommend them to any and everyone!! Thank y'all so much for being there for us.
Thank you
The Tucker Family

Edgar K.

Dispatch Plumbing Co. misdiagnosed the cause of the sewer stoppage, failed to ultimately resolve the problem, and had the chutzpah to charge me for additional costs for work they failed to perform in the first place.

Landmark Home Warranty, my home warranty company, referred Dispatch Home Services, Inc. (also known as Dispatch Plumbing Co.) to resolve a clogged sewer drain. My downstairs shower stall and toilets were overflowing.

On November 30, 2015, I spoke with "Kim", an employee with Dispatch Home Services. I requested that a plumber come to my home with a scope, because I had this issue only a year before. Kim said they have an excellent scope technician on hand, but he is not dispatched unless the first attempt to clear the blockage is unsuccessful.

An appointment was scheduled for the hours of 8:00 a.m. and 5:00 p.m. for December 1, the following day. The company does not offer specific appointment times, nor narrow time windows. The company does give an hour notice before dispatching a technician.
Jake, the plumber, who was dispatched to our home, came at 1:00 P.M. the following day, and called an hour before arriving. Jake determined there was a blockage at or near the powder room toilet at the south side of the house. Jake had some initial reservations whether it would clear, because he only had a 75 ft snake. Jake ran the snake, and it appeared have cleared the blockage. Jake believe the blockage to be the result of toilet paper. There was some discussion about tree roots. He didn't believe tree roots were an issue, because there was no water discoloration or mud.

Several hours later, we ran the washing machine, and the downstairs shower stall and toilets were overflowing again. The business was closed, and does not offer emergency services. I had to call the following day.

On December 2, I contacted the company, and eventually spoke with Sky Twilighten, the owner of the Dispatch Home Services. I asked the company to make it right by bringing in a scoping technician (like I had asked for and Kim said would happen if there were issues), and clear-up the drain.

Ms. Twilighten initially speculated that there may a tree root blocking the pipe. I mentioned that Jake did not believe this was the issue because there was no mud or water discoloration. I expressed concern that the pipe had not been completely snaked because Jake's snake line was too short. Ms. Twilighten then said that 75 ft was industry standard, and my home had a two-way clean-out valve, this wouldn't have been an issue.

Out of curiosity, I asked how much a two-way cleanout valve would have cost. Ms. Twilighten's response was very interesting. She said something to the effect, "I will have to let Jake call you back. I am not a plumber. I mean I have a plumber's license, but I know more about running a business than plumbing." According to the Better Business Bureau, Dispatch Home Services had their accreditation REVOKED, and has a D rating.

Ms. Twilighten was adamant that any subsequent service calls would be at my expense, because the initial clog had been cleared. I told her that if she was going to maintain this position, I would publicly share my experience online.

I received a subsequent call from "Scott" a few hours later. He left a voice mail indicating that Jake did clear out my main sewer line, and that I had a lateral line stoppage on my washing machine drain. Scott said to file a new claim with my home warranty company (which would have cost an additional $60).

I decided I had enough with Dispatch Home Services, and turned to Angieslist to find another plumber. I found another company who was A rated. On December 3, a different plumber from another company, came in with a scope and determined there was in fact a root growing in my sewer line right under the powder room toilet. Apparently the root was still clinging to some debris. The plumber was able to clear the blockage. The plumber gave me several options to remedy the situation. I have not had any issues since going with a different plumber.

In sum, I found Dispatch Home Services to be incompetent, unaccountable, and unscrupulous. I intend to dispute the service call with my credit card company.

Tammy W.

We had a plumbing issue with a home we just bought. A pipe was broken underneath the cement slab. We had a plumber come out quickly. My husband had a question and a representative named Sky, from Home Services was amazing! She answered our questions and put our minds at ease with her willingness to serve and made sure we were clear about all of the issues! I would recommend Sky and her REP. Gerard Morones! 5 Stars

R D.

My home warranty company referred me for service to Dispatch Home Service, and I spoke with Kim 2 different days (Monday and Tuesday) to schedule and to confirm the appointment for Wednesday after 2:00 pm. Come Wednesday, I called Dispatch to inquire whether I was still in the schedule as I have already waited 2 hours. I spoke with Laura this time and she told me that they have cancelled the appointment. She told me that someone called me in the morning (she couldn't tell who) and that I didn't answer, and that when they leave a voicemail, I have 5 minutes to call to reschedule. I never got a call from anyone about this, and definitely didn't receive a voicemail. Then Laura finally told me that she will schedule Paul to come in later in the day, and that he will call or text me first, on his way over. I started waiting again, and finally called the number Laura gave me for Paul, and Paul said that the service was for tomorrow. I was lied to twice. I had to take time off from work, and rearrange my schedule twice, only to be told that it will have to be the following day. And tomorrow, they will text or call me when they are on their way. (But if I don't call within 5 minutes, they will reschedule.) Since I had to take off today, I can't just take off tomorrow (they didn't even give me a time span when they might come). I spoke with the owner Skye and she said that she is doing her best to accommodate my schedule. How?
This company is not reliable, not trustworthy, as they lied to me twice in one day. I informed my home warranty company and I hope the home warranty company never uses them again.

Misty C.

Took a day off work because they promised to me there. Never showed the next day get a call from the warranty company saying they called them and said they were to busy to get to us. Might also notice they have been revoked by the BBB.