Discount Plumbing

Adam L.

I'm sad to say that I was taken by this company. Don't ever use them. The work was fine but the cost was outrageous. I had the drain lines on my house replaced. I was told it was a big job and would take a day and a half. It was about $300 in parts and then they only worked 5 hours. It came to $330 per worker. This cost me about $1500 more than it should have. They didn't itemize their bill and I was told that's how they do it. I'll be calling the licensing agency to have them investigated. They even tried to get me to pay another $450 to replace a 2 foot section of PVC pipe. Horrible and unethical company. Maybe small claims court can fix my situation. We'll see.

Gflight A.

Frank Hampton is the most humble and hardworking guy you got and he is respectful of his enviroment when he enters your house he smiles conversates and treats you like he is there for you and he gets thebjob done right the first time..in my own words he may be the ambassador of plumbers..lol...but yea ge did a great job and he gave honest estimate along with his honest work. Thanks Frank i wont be dancing on the toilet doing the nae nae any more.

Nancy S.

Please don't use them. They never call you back when you call them with a problem. When I called, I asked if there was a premium cost because it was a holiday weekend, they sad no. Frank came out, played with the heater for a few minutes and told me I needed a new heater to the tune of $1600.00, which he said was the going rate. To say the least I was overwhelmed. I had to make a call and borrow some money. After I did, he proceeded to remove the heater. That next Tuesday, my work had a plumbing problem, I asked the plumber how much his company charged to replace a water heater and he told me $750.00. To say the least I was floored. My son called Discount Plumbing and got no where with them. So I called and talked with Don, whom I believe to be one of the owners or at least someone in charge. He told me he had to talk with Frank and would get back to me on Monday, I have not heard from him yet!
He also asked if I expected them to make a little money on the job and I said yes but not tri8ple what the heater cost. He told me the cost of the heater was $500.00. Of course I said yes but not triple what the heater cost. He said they had to replace a couple things on the heater but I do not believe they replaced anything because the hoses and fittings are still dusty and dirty. So say the least, Frank is very kind, funny and seemed to be very caring...Just don't turn your back to him because he is sticking a knife in it as he speaks to you. I am an older woman and feel Frank took advantage of that fact. $1100.00 is quite a mark up isn't it???

Jennifer S.

NEVER USE THIS COMPANY!!!
It was Sunday and our water heater went out. My mother in law called these guys they came out and for $1600 replaced our water heater.. My husband called to complain and ""Frank"" called him back and basically made a joke of this. I will never use your plumbing agency again and I am 100% certain that you saw her Jaguar in the garage and you saw the opportunity to take advantage. But did you notice the broken windshield and all the other issues that car has? Shame on you Frank for ripping people off....shame! This company is giving my family the run around. They do not want to right their wrong. This is price gouging at its finest folks. When asked why the price was so high was informed it was for a warranty that automatically comes with the water heater..WOW Please do not give these crooks your business. **after arguing back and forth and threatening to call the BBB yes a $400 refund was given. It was not easy to get these guys to do the RIGHT thing but they finally did and gave us the refund. So do not act as if you wanted to do the right thing at first...SMH

Rick M.

My toilet wasn't flushing. When I went to flush it, the bowl would fill up with water really high and then just sit there for a minute and then would eventually flush after a minute or so and then the water would be really low in the bowl after. I called Discount Plumbing and spoke to Nate. Nate is a really cool guy and even told me how I could get a discount by going on Yelp or their website to save me a few dollars instead of not saying anything and letting me pay full price because I did not know about the coupons. The other awesome thing is Nate was able to get one of his guys (Jesse I think..) out to my house in about an hour from me calling, talk about accommodating. Jesse comes in and is able to fix it by holding down the handle and then says, I'll just need you to sign this paper and I'll be on my way. No charge! Talk about honest. Other plumbers may have dinged me just for them coming out but Jesse and Nate basically just said keep us in mind for the future and have a good day. Awesome interaction and experience with this company. I would highly recommend them for all your plumbing needs and will not hesitate to refer them to family or friends.

Zekria R.

After I wrote the yelp review, someone from Discount Plumbing contacted me to let me know that they were going to refund me my money. Although I never expected this, I am happy that they have taken my feedback seriously to improve how they conduct business. The reason I am not going to give a 4 star is because I still believe a few basic measures need to be put in place such as training the staff to be able to deal with all kinds of plumbing/gas issues, investing in the right equipment to be able to detect gas leaks (pressure tester), and customer service by the field staff. Smiling at a customer and politely slapping them with a bill for unauthorized work does not mean good customer service.

Danae Z.

For the past month I've had the new homebuyer's nightmare to contend with, but Discount Plumbing went the extra mile to make sure we were well taken care of.

We had just purchased our home when we smelled gas. Called PG&E and our gas was shut off until we could fix it. Turns out, we needed our entire gas line replaced! Yikes! We fought with our awful home warranty company (Old Republic) to get it fixed for nearly a month, and Discount Plumbing dealt with the uncooperative people at Old Republic with class and great communication.

In the end, Discount Plumbing replaced our line and was extremely professional, prompt, and understanding. THANKS TO HECTOR, NATHANIEL, and PHIL FOR THE AWESOME SERVICE!

Pete P.

I had a small problem with a main line backup. They came out and fixed it once but it backed up less than a week later. When I called them back I thought there might be a hassle. Rodger came out fixed the problem. At NO CHARGE. Explained everything to me and answered all my questions. It is nice to have guys like Rodger out there.

John K.

I would have given them 5 stars had they not recommended Emergency Services Restoration to fix the drywall from some water damage. Emergency Services Restoration ripped me off to the tune of $925 for doing nothing other than setting out some machines to dry out a very small area of the wall and baseboard were the original water leak had caused some dampness and mold. Discount Plumbing should be more careful about who they refer as business associates. Had it not been for Discount Plumbing, I would have carefully chosen a handyman to do the restoration for a fraction of the cost. Now I'm out $925 and the drywall and baseboard still need to be replaced and painted.

Christine C.

Do not use this company! I really wish I would have read all the reviews before calling ""Discount Plumbing"" when I called the company I was told that they gave free estimates and I would not be charged for anything I did not authorize. Unfortunately that was not true! When ""Frank"" the plumber showed up he came in, looked under the sink, went out to his truck, came back with some plumbers tape & proceeded to tape some pipes, BUT he DID NOT ask me if he could do this and he gave me the impression that there would be no charge for a little bit of tape. I had to leave before Frank could give an estimate, but I left my nephew there so that he could call me and give me the estimate as soon as Frank was done determining what the problem was, however I DID NOT get such a call, I DID NOT get an estimate, I DID NOT get anything in writing!!. When I arrived home my husband was there and said that Frank had charged us for NOT fixing ANYTHING! He put tape on a couple of pipes knowing very well that would not fix the problem because ""Frank"" told my husband and nephew that there was a leak behind the wall. When my husband called Discount Plumbing's office to explain the situation & find out why we were charged, the woman who answered the phone was very rude and told my husband he would have to talk to the manager who just so happened to NOT be available for a few days. It seems to me that this company is out to scam people by charging for work the company did not do, or by charging for unauthorized or unnecessary work. My advice would be to go with a company besides ""Discount Plumbing""