Discount Mechanical Heating and Plumbing

Sergey M.

Worst service company I ever used. We used this company because our HSA warranty offer them for us. First time we have problem with a gasket in our shower tub. I tell them to check it. And they said that it's not a problem that we need just put some caulk around shower switch. Like the fact water start leak again on first floor when they left. After they send third guy, that guy finally replace gasket. From the small problem they made a huge mess. They took a part of drywall from the selling on the first floor and I need to wait couple more days painters to fix it. Now I have problem with water boiler (with a pilot light). We wait more than a day when first guy came. He spend around 40 min ain't do nothing just laying on the floor and watch on the light. Than we wait 2 more days when they found new thermostat. It take them 24 min to replace it and they charge our insurance company $937. This total rip off even I didn't payed nothing from my pocket. And after that, in a same day, pilot light vent out.

Jeanette B.

I'm totally satisfied with Discount Mechanical Plumbing and Heating!! Reggie was my technician, he's extremely knowledgeable, his professionalism exceeded my expectation, he's very honest, and he explained what was needed without trying to make me pay for unnecessary things. I was highly impressed with his punctuality and his politeness. I highly recommend Discount Mechanical Plumbing and Heating.. Simply the best!!

C L.

Came it and inspected and made some repairs and did really great there but only giving 2 as the repair guy spilled a lot of water from the boiler on the new carpet and didn't bother to clean it up or the mess and totally ruined the carpet in the boiler closet

Brenda B.

I called on 11/20/2017 after a very cold night with my furnace going out and I was so grateful to Discount Mechanical for the excellent service that they provided for me. I called and there were no appointments available that day so I made an appointment for the next day. I told the friendly lady on the phone that I understood and I could make it one more night in the cold. She was so wonderful, she said I will see if we can fit you in somehow and she made sure I got service that evening. It was below zero and I was very grateful. And the Technician was so awesome he came to help me on his way home, I really wanted to say Thank you all at Discount Mechanical, I will never go anywhere else for my heating services.

Melanie H.

My heat started working intermittently in October. Discount Mechanical charged me $135 to come out and tell me nothing was wrong. When my heat stopped working for good a week later they came out and replaced the circuit board. Even though they said they wouldn't charge me for the call itself, that bill was still over $650. My heat went out again last night (it worked for a month). I started leaving messages this morning when they first opened but never got a call back. In the meantime I got someone else out to fix the furnace (and tell me why my heat wasn't staying on). I called DM to tell them I didn't need a call back, but I kept getting hung up on. I'm not sure what happened there. I finally got hold of a woman with the company and she was was rude. As though it was a real bother that I was calling. About not having heat when it's 10 degrees outside. Take your business elsewhere. These people are not easy to work with.

Kelsi S.

The only reason we used Discount is because it's the only way our HSA home warranty would cover the repair of our Instahot. It took them several days to get back to use after we contacted HSA, then we got rescheduled because they had a more urgent repair to do before us. Once they finally came, they determined the item couldn't be repaired and needed to be replaced. They were to get approval from HSA within a day but they just never called us back. over a week later we were able to get in touch with them and then it's another week an a half before they can come to replace the item. it has been over a MONTH to get a very simple fix completed- it's not a large or expensive appliance.. if we hadn't hounded them about it we probably would have never heard back at all. I don't know if it's because the repair is going through our warranty or what but it seems like they just don't care in the least. I'm very unimpressed.

Cheryl H.

Reggie came out and replaced some parts that were not working properly. He was very nice. Explained things well. Let us know what was & was not covered by HSA. He sent us an estimate very quickly of the other things that need fixing. It was an all round good experience.

Corbin T.

I have had several experiences with Discount Mechanical recently, mostly through my Home Warranty company (which uses them). First, I needed my toilet repaired. I had to schedule 3 appointments: one for the diagnostic, the second for the toilet replacement, and the third because the guy who replaced the toilet did something incorrectly. Each plumber was unprofessional (one did not even introduce himself). The guy who replaced the toilet told me that ""we don't do caulking,"" so my husband had to caulk the toilet himself, as well as remove the caulking from the old toilet. I consider that to be uncompleted and lazy work. Next, we had to have our furnace replaced. After being home from work (all day) to supervise the furnace replacement, the guys blew the breaker box. They said that since it was their fault, the company would pay for an electrician to come out and fix it so that they could then come back and complete the furnace (this was after I requested that this be written down, since the invoice they tried to give me stated that the work was ""complete""). They never called me to schedule, so I called back in a few days. The owner informed me that the technician misspoke and that I would have to call my home warranty company and make another claim for an electrician to come fix the breaker. Overall, I did get my toilet and furnace fixed; however, it took me six appointments (during which I had to take off work a total of 28 hours to meet Discount's appointment time windows), constantly confused and misinformed technicians, administrative assistants, and an unbelievable number of phone calls. I will not be using this company again unless absolutely necessary.

Katie S.

After FOUR visits for one issue, the technician did not arrive in the time frame window and also didn't call. Upon speaking with the office relating to our dissatisfaction, not much accommodation was made for us. As a landlord of multiple properties, I would not recommend them to anyone.

Cindy P.

Have been trying to get a quote from them for over a week now, I have made multiple phone calls during the week and I have yet received the quote. Their answer is ""we'll email it out at the end of the day, I can't do anything right now"" They must be doing good enough to turn business down.