Direct Source Plumbing & Drain Cleaning

A E.

Very good worker. Our service man was Tyler, and he came out quickly and got the job done efficiently. We had some leaking from our old toilet on the second floor, and it needed a new wax ring. Tyler led us through the process, letting us know at every step the cost of each procedure. He also let us know what it would cost to replace any parts that may be needed in the future. He fixed our problem easily, and was done in a jiffy. We will be calling this company for future repairs.

Derek J.

These guys were some of the nicest people I've encountered. I will call on them time and time again. Highly recommended!

Raquel L.

Best service in town! The folks there are so knowledgeable. I won't leave my house to be prepared by anyone else!! Great service great people!!

Kelly S.

Direct source plumbing should be your ONLY option when considering assistance from a professional plumbing service. I have an older home and have called several services in the past, so I have a knowledgeable comparison of service in the DFW Metroplex. What I experienced when David and Kyle came out was uncompromised professional service. They went above and beyond to help me, and even educated me on do it yourself prevention. These men are kind, friendly, fair, experienced, but most of all Results Driven. Lastly, they are reasonably priced, and completely affordable, which is not often the case with local competitors. I can honestly say David and Kyle delivered an amazing experience, and I will never use anyone else. They have my family for life.

David D.

Skillful, honest forthright.

We called Direct Source after another local plumbing concern sent out what turned out to be a salesman in response to our request to auger a stopped up drain. The salesman spent some time surveying our situation and, it seemed, surveying my wife and me to see how much they could milk us for. They wanted almost $800 to get an actual plumber/tech to come behind the salesman and do the job. Charged us $39 (reduced from $69, so I guess we got a bargain) for the "service call."

Direct Source sent a real plumber, Wes Hart, who showed up at our door promptly. He discussed some potential solutions if our problem persists, but did a basic clean out for $160 that seemed to make the most sense as what ought to try before turning to more drastic options.

Glenn G.

I would like to thank Direct Source Plumbing for coming to my rescue. They did an outstanding job. I had called a different plumbing first to diagnose my problem. The first plumbing company said that I had a slab leak. This company told me that I had to options to fix the problem. One was to re-pipe the plumbing through the attic, which was less expensive or they could tear up my slab, which was more expensive. They were also going to have rip out my walls to get to the pipes. It was then going to be up to me and my insurance company to repair the damage they created. I had a very uneasy feeling about their assessment of the situation. I called Direct Source Plumbing for a second opinion before any work was done by the first plumbing company. The Direct Source plumbers took the time to listen to my concerns and then proceeded to do a follow up inspection. The Direct Source plumbers found the source of my leak within minutes. They said it was NOT a slab leak at all. They discovered that I had a leak in one of my pipes in my sprinkler system. All the other work that the first plumbing company was going to do and CHARGE me for was unnecessary and also fraudulent. Thank you again Direct Source Plumbing for coming to my rescue.

Glenn

Deborah K.

If I have a plumbing need, I ALWAYS call Direct Source Plumbing. Dave and his crew are knowledgeable, polite, and trustworthy. I have used them to install and repair my touch-sensitive kitchen sink, install the recall kits on my pressure-assist toilets, install and repair garbage disposals, and replace both exterior water spigots.

They are always prompt. Today I called them at 11:00 AM and had a technician at my house before noon--and it was not an emergency repair. I have been using Direct Source Plumbing for over five years. My touch-sensitive kitchen sink is the first model made bu Delta and Dave's knowledge of plumbing enabled him to install it correctly the first time with the enclosed instructions. When I had my kitchen remodeled, the contractor's plumber had no clue how to properly install this type of faucet.

The Direct Source Plumbing staff are friendly and courteous. As a female, I really appreciate them taking the time to explain the problem and repair, as well as, recommend good replacement products such as when our garbage disposal finally wore out.

Plumbers are like auto mechanics, if you find one who both is trustworthy and does superior work then you hang on to them. I don't even consider using anyone other than Direct Source Plumbing when I have plumbing needs.

Tim F.

I had used Direct Source Plumbing in the past for plumbing work on a bath remodel. They did a good job, but were extremely expensive, and did not obtain work permits for the work they did in my home. Despite all this, I called them again for the plumbing work in our master bath remodel. The work needing to be done was about 3 full days of moving drains, and water lines etc. On the day I had requested them to show up for the job, a big guy named Chad showed up and seemed irritated or bothered to be at my home. I took him to our master bath and told him everything that we needed to be done. He did not write anything down, and asked for my email. After I gave it to him, he said he would put together an estimate, and email it to me. He left and was literally in my home for 3 minutes. Keep in mind, I explained up front a week earlier I needed 2 guys for a big job that may take 2 to 3 days. They had this job, and I have yet to receive an email from this company. I called the following day for an explanation and the lady answering the phone seemed shocked at what had happened, and informed me she would have the owner call me. Again, no call, and no estimate. So basically Direct Source snubbed my job. This is ironic to me considering on the cover page of the Direct Source website it says: "Our goal is to bring honor to God in all we do" Really??? So, I can only assume since I have not heard back from them that they can't handle a job this big. So, if you have a leaky faucet, or running toilet, or perhaps a clogged drain, then they are probably safe to call otherwise if the work is more than an hour and requires work, then call a real professional plumbing company.

Elena A.

I've used Direct Source twice and both times Wes has been courteous, solved the problem quickly, answered my questions thoroughly and I honestly feel the price has been fair.
My ONLY point of unease is that, both times, it's suggested I do or buy something else that would ensure immediate future business. I know every business has to make money but I never know what REALLY has to be done and what is superficial.
Regardless, it was a good overall experience both times.

Anita W.

We called at 7:00 at night because our sink was clogged from potato peelings. Wes was here in 30 minutes and gone in an hour. Super polite and professional.