Direct Connection Plumbing

Chris J.

Instead of replacing the piping, there was simply plumbers glue put around the leak and this started the leak again (after paying $1000 for a repaired pipe and all we got was glue). The dry wall team from another company had already repaired the area that was worked on and now that area is completely damaged and the leak is not fixed.

Ha B.

scammers!!! stay clear from using these people. they will give you the run around and not answer any calls. do not use for any plumbing jobs or let your home warranty send them to you.

Jake H.

This vendor was assigned by AHS to fix my tankless hot water heater. They were sometimes short on skill and professionalism, but most irritating was their outrageously high price.

They were slow to respond, needed several days to schedule, and arrived much later than they said they would. When they arrived, there were two of them and they both asked for my WiFi password so they could watch YouTube videos of how to diagnose and repair the issue. Eventually they announced that they couldn't fix it, they were leaving, and that they'd recommend replacing the entire hot water heater.

After the guys left, Plumber's Inc stalled for a few more days.

AHS said they were waiting for Plumbers Inc to send me ""extra charges"" for my review and approval before any repair could be initiated. When I called Plumbers Inc to ask for an update, the gal said she had an invoice she would send right away. Days kept going by. Still no invoice. I started calling them daily to remind them we're still waiting and to please just send the invoice, either to me or to AHS. We ended up waiting weeks with a broken water heater. AHS couldn't process the claim without first getting my approval for the fees Plumbers Inc wanted to charge.

When Plumbers Inc finally did send me the invoice, it was incredibly high. I thought they'd mistakenly sent me someone else's bill because there were several obviously unnecessary charges. To replace the hot water heater, they were asking for more than a thousand in fees for miscellaneous and completely unnecessary ""modifications"". The charges they were asking me to cover were IN ADDITION to the cost of labor and materials for the hot water heater itself, which AHS was going to pay for.

I did not approve their ridiculously high bill.

I called AHS to explain that the ""extra"" costs Plumber's Inc wanted were crazy high and totally unnecessary, AHS offered to send me a check that covered the cost of the hot water heater, and I could hire my own contractor. I said 'great, let's do that, anyone would be better than these guys'. AHS then sent me a check and I hired a licensed, insured, and fantastic five star contractor who quickly got the job done for a couple hundred bucks. ZERO modifications necessary. Saved me over a thousand dollars to NOT use these guys.

My advice is avoid using these guys if at all possible.

Moe A.

One star reviews sound inflated. If I can give them 0 stars I would. Talk about unscrupulous business practices.
First: customer service is horrible. If you like listening to repetitive elevator music for 20 minutes on hold to get scheduled service then this is the plumbing company for you.
Second: Allan the plumber shows up and gives my warranty company AHS a B.S. diagnosis. Tells them he needs to replace the supply line valve to the toilet. Which is not leaking at all and considered a modification. Which means I would have to contact all the 16 residents in my condo complex and shut off the water main line to our building. So in essence he is looking for an additional $200 out of my pocket for this modification and cause a huge inconvenience to the association. Mind you the only reason he was called was a drip coming from a toilet bowl screw due to the washer being worn out. The reason I know this is because I fixed it myself by buying a $5 washer set turning off the supply line water and replaced it myself using the YouTube videos in regards to this specific issue.
Best to stay clear of this company at all cost.

Ashton M.

Plumbers Inc was assigned by AHS to unclog a bathroom sink - simple job. Plumber took apart the PCV connections, cleaned everthing out, and reassembled the PCV pipes. About 30 days later, the pipes came apart with water going everywhere. When I called Plumbers Inc, they said 'Oh no, we only guarantee our work for 30 days. You will have to start a new claim'. When I called AHS, they said the same thing.
Neither Plumbers Inc or American Home Shield stand behind their work. Don't use either one of them.

bob w.

Plumbers Inc came by to fix a clogged drain problem through First American Home Warranty. Their ""plumber"" was shown the clog problem and he said they could not run the snake or do anything until they first installed a cleanout. Sounds like they want to upcharge me. The guy never had any tools in his hands and didn't try to snake the drain.

His visit was a complete waste of time. But I guess they get credit for a home warranty visit by FAHW.

Michael S.

I was forced to use them by my home warranty a 2nd time and....they didn't show at the time they scheduled with me.

Kathy R.

I would never recommend this company. If I could give NO STARS I would. I have tried to get a simple faucet leak fixed for months. I have had several plumbers sent by my home warranty plan. None were responsible or reputable. The first two lied about what was needed, third one walked in and said he didn't have the right tool and never came back, 4th lied, 5th one is this plumber, Direct Connection Plumbing, They cancelled first appt due to delay in parts. Then when parts came in appt was reset plumber showed up to look at the faucet but had no parts and said he had to go get parts. Then left to get parts so what happened to the parts they ordered? Waited for hours, called twice and was told to give him another hour or so. It has now been 2 1/2 weeks and counting and he never came back or called. I emailed and called several times no one has even bothered to call me back with any explanation. This company is worthless. I truly have no idea how they stay in business. They are unprofessional, don't return calls, don't return to your house when getting parts, and never bother to followup, you are just forgotten about. Is this any way to run a business, I think not. Don't let them in your house.

Sherelle B.

Seriously Abrasive and Rude. Scheduled an appointment between 12-4:00. They didn't keep the scheduled appointment after having me waste my entire day. Didn't show up until 5:35 after I left. didn't call to indicate the tech would be late. When I called in to speak w/a supervisor or manager Dani tole me ""no, I'm not going waste their time."" She was contentious, argumentative and acted like a wild bull! Was she doing me a favor?! Definitely needs in-service training! Much like the other reviews, avoid this company. Obviously they don't need the money nor the clients.

Ricardo J.

the receptionist is extremely rude and unprofessional. Truly can tell when someone hates their job.