Direct Connection Plumbing

Jerry W.

This business is incredibly unprofessional and does not answer phone calls, messages, or emails. A service appointment was made and they simply didn't show up and would not respond when contacted. If you want to stay in business I would recommend answering your phones. Don't waste your time or hard earned money, find an adequate plumbing business that cares for their customers.

Joshua M.

Nick did a great job!!! He kept me up to date on his arrival time. Diagnosed the plumbing issue and fixed it quickly. I highly recommend this company!

Larry B.

I would rate this company a zero if I could. They don't pick up the phone, email, or text. Had me wait for a whole day for their plumber just for them not to show up. Once I called back the next day they blamed me as they stated they called me and left a vm when I received nothing from them. Please don't waste your time

Vonnie Z.

I contacted my home warranty (First American) and filed a claim because my water heater sprung a leak. They dispatched Direct Connection Plumbing to my home in Wrightwood. My water heater was replaced without any issues. The plumbers that responded to my home were friendly and knowledgeable.

Ray G.

So I have a contract with First American Home Warranty and I called them to report a leaking bathroom faucet, they came out and quickly replaced the cartridge valve in the bath. As the plumber was leaving, I told him that the kitchen faucet was also leaking. I flipped it on real quick and it leaked from the side, he said ""no worries, I'll have to replace that one but I don't have it in my truck, let me order it and I'll come back in a couple days"" I said OK thanks and he left. After a week went by I didn't hear anything from them so I tried calling them and got no answer. I then called Home Warranty and they tried reaching out and got no answer as well. After a whole month went by of leaving messages and what not, I finally got an email from the warranty co saying I had to pay $225.00 out of pocket because they had to replace a bunch of plumbing under the sink. The guy didn't even look under the sink, so how could he say the plumbing had to be replaced? I got a call from direct connection plumbing today and they said the same thing. I asked them ""how can you say that if he didn't even inspect the plumbing underneath"" she said that that was their policy and gave me no direct answers as to how he came up with that estimate. Just so you know, one of the sinks in the other unit had been replaced in the past by Home Warranty with another company, and they just came out and swapped it out without any issues. These guys were trying to create work just to make more money. This is not how you do business. These guys are crooks! -Ray Gonzales -

Marysol F.

DCP Plumbing was the 2nd plumber sent out by my homeowners warranty company First American. I needed my dinosaur of a water heater replaced and the first plumbing company jerked me around for a month without providing any service and tried blaming it on the warranty company. They even tried to charge me $2500 up front for modifications. And in the end they submitted a report to First American saying they couldn't do the modifications necessary. With zero communication to me. It was a horrible experience so I requested a 2nd opinion.

Mike at DCP came out on Monday, he immediately told me that he would easily be able to provide the service. He set the expectation that he would need to get approval and the water heater ordered through the warranty and that it might take a couple of days and by Thursday the technicians were installing my new water heater. Oh, and my out of pocket expense was only $110. HUGE DIFFERENCE. Everyone from the gal I made the appointment with, to the plumbers that came out, answered all my questions and were professional and efficient. They all did a great job and I'm so happy I asked for this second plumbing referral. Mike is fantastic! I would definitely recommend them and will be calling them for any future plumbing needs.

Gena S.

Direct Connection is the worst plumbing company Ive ever had dealings with. After the initial consultation visit it took 3 weeks to get them to return my numerous calls concerning my repairs. I had to complain to my home warranty company. Finally received a repair date 30 days later. On the date of repair, one hour prior to my appointment, they put my repair on hold unless I paid $400 out of my pocket but couldn't tell me why. Even my First American warranty company couldn't tell me. It's a $130 part that is screwed in with two bolts.

K M.

The experience with the FAHW contractor regarding the hot water heater failure has been nothing short of frustrating and disappointing. After the initial technician arrived, it quickly became evident that he was ill-prepared for a proper inspection. Rather than utilizing appropriate tools to diagnose the issue, he simply held his cell phone in one hand and took a photo, indicating a lack of professionalism and thoroughness. With no disassembly of the unit or meaningful assessment, the technician left within four minutes, failing to provide any diagnosis or insights into the problem. His only commitment seemed to be filling out the necessary paperwork for FAHW, leaving us in the dark about the future steps. To add insult to injury, we later reviewed the security camera footage which confirmed the lack of a proper evaluation.

After a frustrating ten-day wait through Thanksgiving without hot water, we were relieved when FAHW agreed to replace the heater, though it came at an additional cost of $800 for us. We hastily agreed to proceed, hopeful that the installation would rectify our predicament. However, the complications continued. On the scheduled day for the installation, DCP failed to arrive, only notifying us of a truck breakdown and promising to dispatch a technician the following day. Despite our efforts to confirm this next appointment, the day passed without any technician showing up, and our repeated phone calls were met with disconnected lines instead of assistance.
By day three, the situation remained dire--no response to our messages or calls, an alarming lack of communication from DCP, and FAHW merely offering vague apologies without actionable solutions. It raises serious questions about DCP's scheduling practices: how can a company arrange installations without securing the necessary product beforehand? The entire experience highlighted severe gaps in customer service and reliability, which are not indicative of a quality service provider. Through further research into DCP's credentials, we discovered that their license had expired along with their bonding, suggesting a concerning lack of accountability. Given this troubling episode, I strongly advise anyone engaging with FAHW or their subcontractors to verify their licenses and active bonds meticulously. Additionally, I recommend reaching out to state agencies for guidance on filing complaints, ensuring that you do not endure the same unfortunate experience we faced as we are on day 18 with no hot water.

https://www2.cslb.ca.gov/onlineservices/checklicenseII/checklicense.aspx

Heidi S.

Our tech was great. He gave us some tips and showed us what to do if we have the problem again.

Sammy L.

If I could give 0 stars I would. Was given this from FAHW. I would stay far away from them too! Waste of money getting their home insurance to give you a contractor who reschedules you 3x and fails to show up. In the meantime you waste hundreds of dollars just waiting while the problem is still there for over a week. Absolutely horrible service and will be reporting.