Dipietro Heating & Cooling

Patricia R.

Two months ago and $280 Nick DePietro came to my house and replace the mixer in a bathroom that's only two years old he bought the part probably from Home Depot because it's plastic it's supposed to be ceramic I called him because the water was squirting out of the wall and I sent him a video of it he came here with his assistant they went upstairs they don't see anything have a nice day and walked out of my house.
This guy is a nasty thief.

Michele B.

Dipieto installed a new furnace for us going on three years ago; it was a big undertaking as we live in an antique home. They got the job so well and the installers were great.
We have had them come out annually to clean and service the furnace and this is where they really impress me. I have had the same technician every year and he , Evan, is so efficient, kind and courteous. I feel so comfortable having him in my home, knowing he's going to get the job done very well.

MaryAnne P.

I connected to this company thru Mass Save. I was quoted work to be done and it was not. Because they had to remove and replace the current boards and insulation, the fee they charged me was $800 restocking fee. They apparently also put in a sealant on my attic floor to assist with insulation. That was it.
An upcoming appointment was a no-show with no record of it being set when I called them to ask where the were. Very disappointing . Would advise NOT to do business with this company. Posted Oct. 4, 2021

Jim T.

Good afternoon. I hired Dipietro because they claim one stop shopping. DiPietro advertises that they will get 1. all required permits 2. all required inspections 3. installation will comply with all state and local codes.

To date: I am asking to see the: required permits, required inspections and certification that the installation meets all state and local codes.

I will post when my building permit has been validated.

BTW: The job site a my house is closed until the required documents and inspections have been completed.

Bill O.

They did a good job on installation. Apparently their company warranty is 1 yr. The unit has a 10 yr warranty.9 days after Dipietro's warranty expired my unit which is a combo boiler/water heater $12,000 was sporadic on hot water. I called the company and customer service is where my 1 star comes in. The said their warranty expired. I told them that this had been happening for about 1-2 weeks and thought the problem would work itself out. There was no consideration for the 9 days they clearly just wanted their money. Very disappointed that I would have to pay $125 for them to come out and then have to pay a labor fee also. It's not as if the unit was installed 2 years ago as I said it was only 9 days. Any reputable business would have come out ordered the part and fixed it. I would not recommend this company due to the customer service end which is part of the reason anyone would pay that kind of money. This company will nickel and dime you.

Joanne D.

We used them through a recommendation for the MassSave Program and I would not recomment them. They first told us that the rebate would go to them for final payment however when they were done with the installation, they would not give us the paperwork to submit to MassSave until we paid the balance. They had to come back to fix a leak and told us that if it happens again then they would replace the pipes, which is what they should have done in the first place according to the person who came. Well it happened again, I called the person who came and put in a service call, that was back in November, and we never heard from them again.

Dorene M.

Installer showed up 90 min later than scheduled. Asked what we could do regarding the amount of water in our basement, he said ""sorry nothing he could do about it"". Found this rather unacceptable that he couldn't have helped with wet vac or something. After installation of brand new system, we still had NO HOT WATER for almost 24 hrs. Called DiPietro as soon as they opened at 7a, they had installer call back. Installer said he would be to our home, however, failed to show until 9:40a. We found this service to be completely unacceptable for what we paid for a brand new system. I would be quite hard pressed to ever call DiPietro Heating and Cooling ever again.

Deb M.

My ""Great"" rating is for Evan McCrillis. He is very professional, understanding and knowledgeable. He listens intently while trying to evaluate the potential problem. We have a 5 year old Rinnai hot water/boiler system that is currently having issues and although it hasn't been solved, Evan is already preparing for the ""what ifs"". As for DiPietro Heating, I would rate this company as ""good"" - my calls are answered within the day I call and service arrives as soon as possible. With COVID-19, I am sure they are over-whelmed with safety issues and possibly being short staffed but are doing the best they can.

Amy G.

We are very disappointed with DiPietro. We had a cooling system installed a few years ago and it worked fine for the most part. However, the unit they installed in our great room never cooled the room. We have reached out to come up with a better solution and not getting a call back. We also have 4 ductless units that were serviced by DiPietro last spring and they are not working AT ALL (and we paid $350!!!). My husband has made many calls to customer service and is not getting a reply. Needless to say, we are going to seek a new HVAC company that values their customer's satisfaction. Very disappointed. I hope Joe sees this review and gets his act together.

George F.

I have a Fujitsu Mini split and last JULY I called Dipietro. They claimed they knew these systems and could resolve my issue. After 9 visits over 3 months and $1800 in bills I still do not have working system. Most of the time they spent here was on the phone with Fujitsu or the service manager. They replaced pc boards, controllers, a motor (actually broke several pieces in wall unit.
So I would not recommend them and I have no idea how to get these fixed and get my money back.
ANY SUGGESTIONS?