Dipietro Heating & Cooling

Jessica C.

Not happy with the service here. Office people were short and rude, didn't get calls ahead of service tech coming out like they said so I could've missed them had I not been home. Then they left us hanging all weekend with no follow up call and then showed up Monday morning with no call to make sure someone could be there. Then they told us we need a full replacement asap, I asked for them to come out and quote and still haven't heard from them. So if I'm in harms way due to a bad boiler, you would think they'd want the business and know it was important...nope, no call, no follow up, nothing. Not only will I never use them again but made sure to post here which I don't ever post bad reviews but this was warranted.

Joe B.

Customer for 6 years. They marked up a price from $55.00 and tried to charge me $400.00. Very sad they didn't even return my email to rectify the situation. Lost a customer

Ed D.

This is the worst company I've ever had the misfortune of dealing with. I called on a Thursday night and spoke with their answering service. They told me some would call me in the morning and come out to fix my issue. The next day I waited until 11:30 and hadn't heard from anyone so I called them again. The person that answered the phone was extremely rude and said they didn't want openings for the day but I could pay them $150 to come out on overtime. I told her I wished I knew that last night and I would have called a different company. She said she would waive the extra overtime charge and send someone out after 4:30pm for $95 which I agreed to. No one ever called or showed up so I called Saturday morning and talked to the answering service again. They had a technician call me. The technician said he would be out Saturday around 4:30pm. Again no one called or showed up. I called one last time Monday morning and explained everything that happened and the woman in the office said they were all booked up and if I wanted someone to come today I had to pay $150. I can't imagine how they stay in business treating customers this way. Do yourself a favor and call a different company.

Chad K.

Showed up late each time they came out. Quoted me a price before the job and charged me 3 times the quote after the job without having checked with me.

J J.

Not on time, awful customer service, and the estimate was almost triple what they told me...find another company for your needs if you can

Michael S.

WARNING WARNING !!!!!!!!!!!!! WARNING WARNING!!!!!!!!!! Late twice without any phone calls. A rough quote of $275 then received the bill of $789. Without any warnings or heads up. Just after $$$$$$$$$$$

Melissa T.

After having completed an energy audit by Mass Save in year 2015, we contacted Dipietro Heating and Cooling for a preliminary estimate on what it would cost to complete an oil to gas conversion and add central air conditioning to our home. We never did go forward with the project at that time but knew that we would be doing it within the next year or so as our boiler was on borrowed time. This Spring we made the decision to move forward. We contacted several contractors, as well as Dipietro, for a second time, to price compare and do a little more research. This time we met with Adam. He came to the house, looked at the initial quote we were given (fellow was no longer employed there) took a tour of the house and answered all our questions. While we did not take advantage of the no interest loan through Mass Save, I still had plenty of questions with regard to a timeline and what we needed to do as homeowners. We would need to have existing asbestos removed (Adam had an excellent referral) and an existing gas line in the house inspected by NGRID to see if it could be used. Once we had the basement emptied and were all set on our end, I called the office, and Mike and Rudy were scheduled for the job. They showed up every day and on-time (some days a little early which is always o.k. in my book!) were really nice and explained what they were expecting to do each day - demolition, electrical, installation of AC unit, installation of hot water tank, duct work to main floor and attic space, installing vents, oil tank removal, etc. They connected a temporary electric hot water heater so we were never without hot water and we had air-conditioning as soon as it was possible. The installation was finished in 4 1/2 days and went very smoothly. We expected to be connected to the gas line the following day but are currently waiting on NGRID before that can be done. In the meantime, they are continuing to let us use the hot water heater until we are fully connected and up and running. Good company to work with- knowledgeable, reliable, accommodating and responsive - and one that I've already recommended to a family friend.

Steven K.

After an exhaustive search and getting multiple bids from 3-4 companies I had the pleasure of meeting Adam from DiPietro. He proved to be knowledgable and put together a bid that made sense. My plan was to replace my furnace, converting from oil to gas. Plus adding in central a/c. A significant project requiring a sizable investment in my home. Adam recommended I start off with a free home energy audit through the Mass Save program which would leave me eligible for a 7 year interest free loan. I went forward with the audit and not only got the zero interest loan, I also am getting $1400 worth of insulation work done for about $300. In the end I hired DiPietro Heating and cooling for the job and installation of all the equipment/upgrades are now complete. I was lucky enough to have my project assigned to Curt & Nick. They showed up on time every day. Worked non stop and did outstanding work. They worked extremely efficiently and were very respectful of my old house. The old furnace was completely removed within an hour or so. Installation went forward without a hitch, smooth as glass. The over all project was scheduled to take 4 days to complete and they were done and gone in only 3 days. Part of the plan was to add 2 ductless a/c units to the second floor. These also double as heat pumps so we are anticipating efficient year round comfort from these units. They work great cooling the upstairs which has traditionally been uncomfortably hot in the summer. Since they left the weather has indeed been hot and humid but I wouldn't know thanks to the cool comfortable home I have been left with. The air conditioning is whisper quiet, gone are the noisy window units.
Hind sight is always 20/20 but knowing what I know I'd definitely hire DiPietro again. Clearly We are very pleased and can't say enough good.

cheryl s.

Put in an emergency call to Dipietro at around 3:30 pm because our air conditioner is on the fritz. Receptionist said it would be a $150. After hours service call which I replied was fine. She said they might not make it out to my house until 7:00 pm and they would call before coming. I said ok. They never called or showed up! Not a reliable business!! Will spread the word to not use them for heating or cooling service repair!!

Will J.

Lousy follow-up and shady people. Classic phone reps who just don't have the authority to fix things and tell you a manager will call you back and they never do.

Similar experience to other negative ratings on this thread.

Sept 2015:
AC coils were freezing up and shutting off the unit in a random pattern.
My tenant met the technician and I paid the fee. Problem was not really dealt with.
I called a few weeks later during a hot spell in Sept when the unit was used again.
Was told they would consult the tech and call me back. ""We want to make it right"".
Nobody ever called and season ended

June 2016:
Freeze-ups reoccurred as cooling season began. Went to online aggregator to find another service provider.
DiPietro was one of the companies that called me.
Nice sales presentation.. spent 5-10 minutes and found out who it was.
Told them about previous dispatch and recurring issue.
""We will look into this and get back to you"".
10 days pass. I CALL THEM AGAIN, and re-explain.
Best they can do is 10 days from now at $95 dispatch, but for $150, they could send someone out tomorrow.

I say ""but I paid $95 9 months ago and nothing was fixed and when I called last year to ask what the findings were from original dispatch, you ""conveniently"" forgot about me"".

Sorry, sir. We'd have to charge you the dispatch fee again.
Would not refer me to a manager to explain why they didn't recommend anything last year.