Dino's Plumbing

Tracy R.

They were prompt and professional. They fixed a toilet problem that was caused by a previous plumber. We will ONLY use them for all our plumbing needs in the future.

Jen C.

I have the worst home warranty, who gives me the u have to wait 24-48 hr notice. The service desk cant offer any help. Twice I have called and twice Dino's told me exactly what to do while I wait for a tech. My water heater broke and my home warranty gave me the we put a ticket in. U have to wait. I immediately called Dino's and while I had to wait till Monday they told me exactly how to turn everything off and drain it if i wanted too to prevent anymore damage to my home.

Thank you.

Karen S.

Two for two....Friday 4pm my hot water heater died. Called Michelle & she scheduled a 9:30am the next day..Saturday!!! Done...perfectly & professionally. I received a call letting me know the plumber was on his way. Quote & was exactly what it was, not a penny more. Very pleased with the quality of service & fair pricing.

Joseph G.

They are professional, on-time, and reasonably priced. Their service technicians are very knowledgeable. We are so glad we found them.

Kate M.

OMG I have no words to tell you how pleased I am with Dino's plumbing, and how grateful I am for their excellent, reasonably priced service!
The plumber just left having replaced my hot water heater and the fill valve on my master toilet. These guys are the best! Right from Becky in the office to Marco who did the work here - top drawer all the way! Thank you, thank you, thank you.

Dana H.

My water heater stopped producing hot water so I begin to troubleshoot through the internet. The pilot light was on but no flame wood come on to heat the water. The troubleshooting guides from the manufacturer indicated it may be the thermocouple so I called the manufacturer and they extended the warranty. I had called a few plumbers and the first one out told me to go get the part and call them when I got it. I went and got the part and put it in myself but it still didn't fix the problem I had called dinos and they came out and quickly diagnosed the problem as a defective Honeywell control unit. They took the warranty information which was a phone number to the manufacturer and begin repairs immediately drain the tank and running to Ferguson for the replacement part. Marco was extremely proficient and professional and completed the work in under 2 hours. He came in to check for air bubbles in the system and cleaned up thoroughly. At the end of the entire thing the bill was less than half of what other companies had estimated just to replace the more minor part. Some of the other plumbers had even said I should replace the entire tank and tried to upsell me to a tankless system. Marco from Dino's demonstrated great integrity and professionalism and working hard and getting the repair done quickly and completely. I would give them my highest recommendation great job guys

Jack W.

Called Dino's to have them clean and/or replace a 3/4"" Thermostatic cartridge in shower. It had never been changed in 14 years and this being Vegas hard water, it was pretty much welded to the valve casing. They quoted a price of $105 and spent the next 1 1/2 hours trying to get it off. Long story short, they said that it would be necessary to cut a hole in the drywall and get at it from the back. That would cost another $150, not including drywall repair. I agreed and said I would order the cartridge from New York City ($340 cost) and call for appointment when the part got here.

Went to take a shower after they left and discovered that shower door and glass panel were broken. The door had been opened too far to one side and did damage to the top frame. I called Dino's and informed them of my concern and asked for the same guy to come out and fit it. He came the next day and said in no way did he cause the damage and they would not fix it.

At that point I wrote them off and proceeded to fix it myself. I'm a pretty handy guy and had it fixed in 45 minutes. Point is, they cost me $105. possibly broke my shower door and didn't fix the original problem. When the new cartridge arrives, I will be contracting a new plumber.

I will say, that it is possible that they didn't break the shower and it was just its time to break, but their unwillingness to work with me or suggest a fix is what I object to the most. Did not seem to be very customer oriented.

In addition, I tried to call Dino himself right after his plumber left but he was not available. I left a message for him to call and never heard from him. They obviously did not want the job or care about customer satisfaction. I will not be recommending them to any of my friends.

Todd T.

I had another experience with Dino's that completely exceeded my expectations. My water heater failed at my home. When I called Dean, the owner, he had a technician with a new heater at my home in less than two hours. He changed out the heater, installed a few new items to bring it up to code, and cleaned up his mess in no time. And all for a very reasonable price. Thanks Dean!

Geoff M.

I don't like to give out negative reviews. I know they can steer people away from a small business. I've done a fair amount of construction and plumbing work myself, and I understand that there are many ways that things can go wrong on a project, and I'm generally willing to extend the benefit of the doubt to a trades person. In this case I've let several days go by, mulling over what happened, and in the end I think a negative review is warranted. Read on for the details.

My first encounter with Dino's was in August 2015. I had a leak in a pipe in the wall of a bathroom in a rental property. I don't live in Las Vegas, so I need professional help for this kind of thing. I went looking for a plumber on Yelp, where I found Dino's Plumbing. They had good reviews so I called and spoke to Michelle. Their rates seemed reasonable enough, so I engaged them to inspect and fix the leak. The work was done in a timely fashion, and although there was a foot-square hole left in the drywall, I was satisfied. After all, they're plumbers, not drywall people. I had a handyman repair the drywall and felt good about my experience with Dino's.

Fast forward to May 2016. My tenant reported a leak in the master bathroom (this is not the same bathroom that Dino's worked on in August 2015). I have a reliable plumber now, I think, so I called Dino's again without hesitation. This time I spoke to a different person; I believe her name was Becky. I gave her all the details, and told her I needed someone to inspect and fix the leak. Response time was important because there appeared to be water leaking into the wall (my tenant said there was a bad smell inside the vanity cabinet). Becky said she would send someone out and I would be called to authorize the repair as soon as they knew what they were looking at. At the end of the day I had not heard back, so I called again. This time I spoke to Michelle, who clearly had no knowledge of my conversation with Becky. I described the situation in detail again, and Michelle promised to send someone out. There went one day, with water presumably continuing to leak into the wall.

The next day Michelle called with a quote; she said the plumber recommended replacing the cartridges, handles, spout, and overflow mechanism, and gave me a bundled price for everything. I questioned whether that would really fix the problem; were they sure it was the cartridges that were leaking? Michelle said that the plumber didn't want to open the wall to verify the cause of the leak because he might have to destroy part of the vanity. I told her I needed the leak fixed, whether the vanity was damaged or not. What good would new cartridges do me if the leak was not fixed? Because she wasn't sure what she was proposing would fix the problem, I asked how much each individual item would cost, thinking that I could possibly have my handyman do some of the work at a lesser cost. That didn't sit well with Michelle. In retrospect she may have known that the sum of the individual items' costs didn't equal the price she had quoted me; I don't know. What was clear was that she was irritated with my questions. She said, ""I'll have to call you back,"" and hung up. I never heard from her again, despite two follow up calls from me that same day asking for a response. I found another plumber as quickly as I could, but I had now lost yet another day. I wasn't happy, but wrote it off as a bad experience not to be repeated.

Then one week later, my tenant called and said the problem from August 2015 was back again - the bedroom wall on the other side of the bathroom Dino's had worked on August 2015 was wet. ""Where is wet, exactly?"" I asked. In the exact same place as last year, she says. Hmm....I called my new plumber, who promptly went out and took care of it. Unsolicited, my new plumber sent me ""before"" and ""after"" photos of the pipes in the wall. Using a screwdriver as a pointer in his photo, he pointed out a poor soldering job, done by Dino's on their first visit, that had sprung another leak. So not only did Dino's blow me off when I dared to ask about their pricing, but their work on the first job proved to be of inferior quality, resulting in another leak less than a year after their work was done.

Add it all up and you get a company that both does inferior work, resents explaining their pricing to their customers, and has poor internal communication. To me, that's a one-star company. Buyer beware.

Joann B.

I requested a quote based on their Yelp reviews. Dinos did not disappoint. They responded super fast (within 10 minutes) and scheduled an appointment for two days later. Once the plumber (I think his name was Yuri) got here, he gave us a quote right away. It was slightly higher than another quote I received, but he could do the work right away. So we had Dinos do the work, and we were very happy with the work and their follow up.