Dimitresse Construction

Charity M.

Mike from Dimitresse came via a request for garbage disposal repair I'd placed through my home warranty company. He knew what to do, did it extremely well, and was very kind and professional. I'd for sure have him back if I needed additional plumbing work.

Craig G.

Dimitresse was sent by AHS. It seems I was luckier than other reviewers. He turned the knob to the shower, but never opened the wall to look at the actual valves. On the diagnosis to AHS, the technician said he had replaced the cartridge and the shower was still leaking. The fix was $675 of pipe modifications. Considering the technician didn't even look at the valves, he sure as hell did not replace the cartridges. AHS is sending another technician to diagnose. If I can't trust the company to basic honesty on the diagnosis, I sure as hell will not trust the quality of their work.

Maple B.

Terrible. They were sent out by AHS to inspect and write an estimate for a shower rough-in that has a cartridge that's failed. I had taken the knobs and cover plate off in advance of his arrival, and left them in the shower. The service man was in our home for less than 5 minutes (without tools), stating he'd taken photos and would go write up an estimate for replacing the cartridge and submit it to AHS. Instead, according to AHS, the service man's report stated that the shower fixture had been """"disassembled before his arrival and parts were missing"""". The shower rough-in wasn't disassembled (only the knobs and cover plate removed and left in the shower) and NOTHING was missing. As a result, he stated they wouldn't be able to fix it... After paying a $125 deductable for the service call, it certainly feels like a scam for Dimitresse Construction to collect these payments with no intention of doing any work. Very disappointing.

Erik C.

AHS called this company to my condo. They spent a few minutes and refused service saying there was a piece missing. I called a plumber myself and he replaced the cartridge in the shower/ tub in ten minutes for $140. If American Home Shield tries to have this company come out do yourself a big favor and refuse them and ask for another company. I was charged and had to dispute with credit card company.

Scott K.

This company is 1 of 3 companies that I'd consider as the worst I've ever encountered. A warranty company sent them to my home to find out why my hot water wasn't working and the technician told me to order 3 shower cartridges and to call them back when they came in so they could install them. I called them back to install them and a different technician came and he told me he did not want to install them because he would not get paid. I said this is what your technician told me to do, so he installed 1 of the 3 and said he'd install the 2nd one the next day but he refused to do the 3rd. The next day he came he shut off the water first then began to install the 2nd one bit while he was working I called the warranty company to let them know he refused to install the 3rd cartridge, the technician got mad and left before installing the 2nd one and he left without turning my water back on. When I called his company to let them know he up and left, the girl answering the phone was not only rude but hung up on me. They are number 2 on my list of worst companies I've ever encountered in my life.

Gabriel L.

Awful!!! Like so many reviews, wish could give a zero rating! George showed up and not prepared to fix a simple faucet knob outside leaking. Acted like it could be full open heart surgery and more worried about getting deductible paid. I asked him if he could fix it or not? He couldn't answer so I refused and reported to my home warranty company. 2nd experience with them and last time they just looked at problem with no tools. Will never use them. BEWARE!!!!

Josh L.

If you have a home warranty with American Home Shield and Dimitresse Construction accepts the repair work, immediately run and hide. The home warranty company AHS will only pay a very small amount to DC in labor costs to replace a hot water heater and DC knows that, the rest is up to Dimitresse Construction to collect from me the customer, in one way or another, in my case they were going to charge me $295 to disconnect and reconnect the vent on top of the water heater, actually easier than doing the same thing to clean out your dryer vent and justified the charge as a modification as per the AMS contract. Pure BS. They did the same for the water lines for (disconnecting and reconnecting) to the tune of $595, again they called it a modification. Neither are modifications to my hot water system, in my case I got two other bids from local contractors and accepted a cash-out offer from AMS and saved a boat load of money. I really don't appreciate how they do business, they caused my wife and I a lot stress and anxiety over a four day period where we had no hot water and the hot water heater was leaking on the second floor of our home with the possibility of a major water leak, which is every home owners nightmare.

Don R.

Fast turn a round and response. Technician by the name of George was very skilled and efficient. Would definitely use them again!

Julie S.

Sent to me by Choice home warranty (talk about poor choice!), these people could not be less interested in fixing anything - their only goal is to find a reason to decline service. Technician spent less than 5 minutes in my house, agreed that the issue exists and that's what he'll report, promptly left and less than an hour later home warranty company notified me that the claim is closed because there are no mechanical issues identified! Mind you this was second opinion, because first plumber tried to fix it, but after few attempts realized, that since the unit is discontinued, there is no replacement part that will form proper seal, and the whole unit needs to be replaced. Obviously that's not what warranty company wanted to hear. Luckily there is Dimitresse construction that will deny the obvious and refuse to come out again, because - you guessed it! - there is no issue if they said so! My claim is reassigned to another company, that actually stands behind their work, as for Dimitressse - may their success match their professionalism!

Kim L.

My experience with their plumber Ivan was horrible.He was very argumentative confrontational and lacked professionalism and knowledge. He did a poor job repairing the toilet and then lied to American Home Sheild that he fixed it. Avoid them if AHS assign them to your job you will be happy you did.