Diamond Plumbing and Rooter

Liz C.

Thank you for responding so quickly to my call. Hugo answered the call and sent a technician who fixed my problem right away on a Saturday. This is in contrast to another well known and highly rated company who I called first, but told me they would only come at a rate of $322/hour. And when I asked if they could schedule me an appointment for Monday, they told me I would have to call back on Monday. Not only Hugo they not charge me an exorbitant amount, Miguel the technician came within the hour, was friendly and got the job done!
This will be my go to plumber from now on!!

Marty S.

Had a big sewer issue with leaks in multiple locations in our basement (pipes & toilet leaking, shower backup) due to water pressure from clothes washer and no way for the water to exit due to blockage in main outlet to sewer. After two companies came and didn't work out (one company employee wanted me to pay him on the side and the other company didn't have the correct rooter equipment) I called Diamond Plumbing as my sister-in-law recently had an excellent experience with the company. Hugo & Alfonse came today within a couple of hours of my call, diagnosed the problem and fixed it immediately via a basement clean-out access point (103 yo house with no outside cleanout). They rooted out the line to the sewer several times, brought out tree roots twice, and cleared the line. Cleaned up their work in the basement. They recommended installing an outside cleanout next time. I will definitely use Diamond when that happens. Hugo & Alfonse were courteous, efficient, and nice guys.

Joseph E.

Hugo came on an hour's notice to fix a water heater whose igniter had stopped working. Fixed it quickly, efficiently and in a most helpful and friendly manner. It is so hard to find a good and reliable plumber and these guys have now absolutely become our go-to plumbers.
Thanks!

Vince T.

Unbelievable hospitality and incredibly fast and efficient people. These are the best plumbers around. Quickly sent someone over and diagnosed the problem then sent out someone at light speed to fix the clog we had. Call these guys. All the other 5 star reviews aren't lying. These guys are the bee's knees (if bees had knees...)

Brenda K.

Hi guys. Ive never been one to follow the crowd; just by hear say. I have to see and at least, experience people, and businesses for myself. Well, today, I was also, very impressed with Hugo and his team. This afternoon my tenant called me to say the toilet over flowed. I, right away, called my friend, and amazing plumber, Jaime. We used him for a couple of jobs, and were very pleased. Jaime, was swamped, he couldn't do it until the evening; though, he really wanted to. He encouraged me to search for someone else. I called two or three other plumbers, two had voicemails, and another was also swamped. During my frustration. Jaime called again, to say his friend Hugo, from diamond plumbing agreed to go over to help, and could be there in an hour. Such a relief! Hugo called me immediately, showed up within an hour, assed the situation, and called me to explain what he was going to do. He was very kind, caring, professional, and Very Knowledgeable! He took care of the problem within 30 to 60 minutes, called me right away when he was done, to explain what he did, line completely clear. He gave me some tips for preventing future problems. Leaving me with the assurance, if I had any more problems, he would be there. Sooo impressed! My tenants, and myself, will rest well tonight. Thank you Hugo. Thank you Jaime, for going above and beyond, in your super busy day, to reach out to help me, and bring me a Real Diamond! Bless you both

Kerry L.

Hugo,
Thank you so much for your quick, after-hours response to help my elderly mother with the plumbing problem in her home.
I was miles away when the problem happened, so it was a huge relief when I telephoned your company and was able to speak with YOU - rather than an answering machine!
Furthermore, you more than exceeded my expectations when you made time *that* evening to go fix the problem.
You, your company, and employees are all awesome, professional and dedicated! Your phone number is now stored in my contact list (speed dial, lol) and you'll always be the plumber professional that I call.
Highly recommend!

Carol T.

We found the Diamond Plumbing & Rooter on Google and noticed they got 5-star reviews. We decided to call them for our sawage backup problems. Hugo responded immediately and was able to fix the drainage backup. While fixing the problem, he also noticed we had a major problem we needed to deal with ASAP. Hugo came back next day with a reasonable estimate. Hugo, Miguel and Alfonso completed the project on time, in a timely manner as promised. Since we were not home when the team finished the job, Hugo made an effort to come the next day and explained the work they did step-by-step patiently. They also cleaned up everything and did not leave any mess. Hugo and his team provided excellent service, friendly, very professional and responsive. We will definitely keep his number for future needs and will refer him to others. Thank you, Hugo and his team. You, your team and Diamond Plumbing & Rooter deserve a 5-Star from us.

Scott D.

I am the owner of a local home inspection business and encountered a bathtub that literally would not turn off after I had tested it. After realizing that this project was beyond my expertise, I was hopeful of finding a plumber on very short notice so that my client's issue would be addressed on the same day. Well, Hugo showed up in less than an hour, had all of the right parts in the truck and was finished before I completed the inspection! Great customer service and even taught me a couple of things. Job well done to Hugo and Diamond!

Jonathan R.

The team from Diamond was super responsive and prompt to show up. The work was completed immediately, on Xmas eve, and with a lot of professionalism. While the job was relatively simple, it was urgent. I will definitely make Diamond my first choice in the future. Thanks!

Ricky M.

Excellent service! I've been using Diamond Plumbing for a little over a year now (today was the 4th time). Hugo and his team are top-notch... always on time, clean, friendly and efficient. Prices are very reasonable. I have multiple properties to maintain and Hugo makes my job easier! I highly recommend them.