Diamond Irrigation & Backflow

Ruby Z.

To be honest the last thing I want to do is write this review, but the reason I am doing it is so that others can hopefully learn from my mistakes and maybe have a chance at avoiding them. I contacted this business, among 4 others, to get a quote to install an irrigation system in my home (front & back yards). The quoted price was fair and although he wasn't the most expensive, he certainly wasn't the cheapest. I ended up going with him because the few initial interactions with him were quite pleasant and he told me he could do the job right away.
My problem with the job didn't start until the actual job was supposedly completed. It took an entire day just like I had been told. Initially I had been pleased to learn it would take only a full day to complete the job since I was anxious to get it done. In hindsight I should have been more focused on making sure it was done to my expectations, even if it meant taking a longer amount of time to complete it. When the job was done and before the team left my house, I spoke the team lead regarding the location of the main irrigation control box. This box is quite large and it had been installed in the exact center of my front yard. It wasn't to an edge of either side of my house or in a corner somewhere, it simply was in my opinion in the most inconvenient place they could have put it. Picture a square sized front grass area in front of the main window and door of a home and now picture a very large control box in the very center of it. Which is why, before the team left that day, I asked for it to be moved. The team lead looked me in the eye and told that it could not be move. They left quickly after that even though I was clearly not happy about the job. I figured I would get a chance to express my dissatisfaction with the owner when he would inevitably contact me to check on my satisfaction of the job that had just been completed. He never came to my house that night or call to talk to me about the job. Instead, I received a text with a web link to his Yelp business account for my review. I actually didn't write a review that night. Mostly because I didn't consider the job done, but also because I didn't want my emotions to be reflected in my review. I did however text him back two days later and asked him to contact me when he had a chance to discuss a concern I had about the job. He called me back a few minutes later and said he would let me know when could stop by my house.
It was over a week later when I met him at my house. I got right to the point, I wanted the main box to be moved to a different location, any location, in my yard that wasn't in the dead center. He said I should have said something the day the team was at the house doing the job, to which I replied I had and that his team lead had told me it couldn't be moved. He sounded incredulous at first, but then told me they probably just wanted to go home which is why the lead had lied. He said obviously the box can be moved, but then started to talk / think aloud for the next couple of minutes that it might not be easy and he wasn't sure how to do it yet, etc. It was at that exact point I mentioned I talked another irrigation licensed company in town and gotten a second opinion on the matter. I told him they had confirm to me that in fact the box can be moved. They had also explained it's common business practice to not place it in as obvious of a spot as mine had been. They asked me if he backed up his work, to which I replied he did. They recommended I try to fix it with him since the job had a warranty. At the end of the conversation, he finally agreed to fix it. However, he said his guys didn't work for free and that it would cost me additional money. Work for free ... those words stuck with me because I paid a significant amount of money to get the job done to my satisfaction. I certainly at no point asked for discounts or favors. I simply paid on time a very fair market value for the services I wanted done at my house. The main box was finally moved yesterday, and I seriously wish I could say my last exchange with him was pleasant for me, sadly it was not, but at least my interactions with this business are finally over.
All of this leads me to the main reason I am writing this review at all. If you, like me, are seriously considering the same kind of services for your home with this business, then listen up. Make sure you get everything in clear writing and both sides agree on what exactly will be done, down to the smallest detail. Do NOT assume, like I did, that it will be done right. Please use my naiveness and mistakes to avoid yourself some unwanted stress and save yourself some serious cash by having a clear contract. Or at the very least, a strong common verbal agreement on what you want done. But above all, if you want something to be done a certain way and you are willing to pay to do it, then don't let anyone try to convince you into accepting anything less than what you wanted.

Steve W.

The installation I had done was an extension to my existing system and George and his crew did a great job with it. The entire job took less time than I expected and was done in a very professional manner. I highly recommend them.

Jeff D.

I contacted George last night, when I discovered that I was going to have to pay a late fee if I stuck with my other BFP tester, and he came right out this morning, in an ice storm. Quick, efficient, and qualified! Thanks, George!

Dean C.

I awoke one morning to the sound of a sprinkler zone that should have been off for hours.  All attempts to shut the entire system down failed and I was left literally digging and clearing debris to find my Backflow Prevention Assembly.  Only one of its two valves would turn, with the help of a wrench no less, but it was enough to temporarily stop the entire sprinkler system.

Enter George and  Diamond Irrigation & Backflow in Austin.  I sought out George specifically because he is a licensed Backflow Prevention Assembly Tester (BPAT), licensed by the Texas Commission on Environmental Quality (TCEQ) and registered with Austin Water Utility. 

George responded quickly, he and his crew were onsite in less than 24 hours, and everything was competently replaced.  George even checked the remainder of the system and proactively replaced sprinkler heads and gave me a heads up about a station I needed to keep an eye on.  I really appreciated the consultative service and the price was fair and reasonable.

Ricardo C.

George was cool. When first contacting him, he actually tried to walk me through how I might be able to fix the issue on my own, and save myself some money. But after explaining to him my full problem he agreed to come by that same afternoon and took care of the issue quickly and efficiently.

Previously, I had gotten a quote from another company and a fairly young employee, who -- in retrospect -- couldn't have had a lot of experience... had given me a quote that was (no joke) over $4k to essentially replace a large number of valves. crazy.

George arrived, had the problem worked out within a half hour; fixed within 2 hours; and all for a couple of hundred bucks. 1/20th of the original quote.

I intend to keep calling George for all my future sprinkler needs... he's shown himself to be a fair, hard working and honest.

Ruth S.

George and his team are fabulous! They come out quickly and are very reasonable on their pricing. I didn't know how my system worked, it has a rain sensor that stops the sprinklers from running and I thought it was broken and they showed me and didn't charge me for not knowing and they very well could of. I've had them out twice now. I highly recommend them and would use them again.

Debbie C.

We were very satisfied with the service provided and their prompt response, he came out within 24 hours after we contacted him. George was professional, knowledgeable and I would highly recommend him to my family and friends!!

Christopher W.

This company deserves every star. I was able to get a quote through yelp and schedule service same day. He kept be updated with his status, was friendly and fixed the problem in no time. You can tell he has a ton of experience and knows his stuff. Even gave me a lot more useful information afterwards. Will definitely be using Diamond Irrigation for anything of my future needs.

Renee C.

My lawn really suffered the last few weeks of the summer when several of my sprinklers heads were broken and then the entire system just stopped working. Now that spring is upon us I really needed a reputable company to help get my system up and running at a reasonable cost. I called George based on several local recommendations and he did not disappoint. He was able to come out and quickly diagnose the issue, provide a solution as well as a reasonable quote to have everything repaired. George and his crew came by the next day and within a few hours I was controlling my new and improved sprinkler system through my smartphone.

I would recommend Diamond Irrigation & Backflow to anyone looking for a person who is knowledgeable, courteous, professional, and fair!

Kate J.

Cannot recommend these guys more highly. They came out two days after I called, on a weekend, figured out what was wrong and got the job done in a half hour, and charged me a really good price. They didn't try to upsell me, they didn't destroy my grass, they were perfect. I will use them every time from now on.