Diamond Heating And Cooling

C L.

We had a problem with our furnace not starting. We called Diamond and they were very pleasant on the phone and got us booked for service later that same day. Wayne came out and got everything back working. We still have a part to replace but we have heat for now and know he's going to take care of the rest for us. Aside from getting our heat back on (it's winter!) Wayne is just a really nice person and interesting guy to talk with. It's not a fun experience to have a furnace stop working, but Wayne made it a whole lot better.

Linda S.

After checking reviews, I called Diamond, and bought their maintenance plan after getting a run down on what that meant. A winter check up and spring check up, and a discount service call of $49 should I need it in between check ups. First call was $79 because I am not on the maintenance plan yet. I met their tech, Albert, an enthusiastic father of 3 whose been with the company several years. He spent the time teaching me how my heater worked especially since I had two thermostats, told me what type of heater filters to buy, taught me how to install the filters, and how to set my thermostat. He was great. I have a scheduled appt for winter check up already for Jan. 15 meanwhile I've been staying warm since Albert's visit.

Jeff A.

My sister in laws house here in Star would not cool to below 81 degrees, we called as we thought the a/c was low on Freon. These nice people said it was due to it being 99 degrees outside and to see if the house cools inside overnight when the outside temperature drops. We're going to do that, it was so nice to get valuable advice rather than have to pay for a service call that may have been unnecessary.

Kimberly H.

I would never recommend Diamond. Our AC was essentially not functioning appropriately for a year because they were either too lazy to do their job or incompetent. Below are additional details on our experience . We were having issues with our AC so we called Diamond to have them come out. The service guy came out and did not go into the attic or crawl space and basically told us we needed a new unit and charged us a service fee. Fast forward about a month and we had a flood in our kitchen. When they went into the crawl space they noticed that one of the vents was disconnected and said we probably should have someone look at it. We called Diamond and they sent out the same technician again. This time he was extremely rude and was insulted that we said he did not do his job. He went into the crawl space and said that everything was fine and the other people didn't know what they were talking about. We finally got around to getting a new AC this summer (not with diamond) and when the company went down into the crawl space the first thing they said was that it wasn't hooked up correctly and that was probably causing some issues.

Jim D.

I called this company asking for a favor. I am not a client, yet. The staff member, Wendy, was so pleasant and helpful I am cofident their customers must be treated with amazing care.

Jim D.
Kuna

Buffy B.

Called to get a quote for heating in our rental. They never did schedule a time to come look at it even though I spoke with them several times over the phone. I wish they would just tell you right away if they don't have time for your project so you can move on to the next business.

Kevin W.

Had a furnace problem this morning. Diamond sent a guy over within two hours and he fixed the problem at a good price. He gave me options including cleaning or replacing the part. I'll definitely call them again if needed. Service tech was polite and told me everything he was doing which I appreciated.

Meggen S.

Friendly and professional. Sent a text when they were in their way. Wore a mask and boot covers while in the house. Great service.

Barbara W.

I am so glad that they are repairing gas fireplace. I was absolutely delighted to have my fireplace working for winter season!!

Donna G.

I highly recommend Diamond Heating and Air. Last year they installed a new compressor on my AC units on one of the hottest days of the year. Bob came in to make sure the returns were blowing the cold air in and made sure to leave the outside of the house clean and in good order prior to leaving. This week, I called as I was having issues with the wall mounted thermostat. Bob quickly diagnosed this issue and was able to provide a quick fix to get it up and running again. I truly appreciate this company. You will not be disappointed if you use them. I have their number saved in my phone and am truly happy with the service they provide!