Diamond Head Plumbing

Mariah D.

Wonderful! Great service, super friendly and affordable! I called in with an emergency, as I often like to think I can DIY everything myself.... Well it turns out I made it worse, and they sent someone immediately. After poking fun at my poor plumbing skills, the problem was fixed quick! It's taken us 5 visits from sears to try and get our dishwasher working again, and 6 weeks of washing dishes by hand :( should have called diamond head plumbing FIRST! Love these guys!

PM H.

If the rating was for telephone attitude and technical competence only, I would give them 4 stars. The reason for the 1 star is that they charge for their services on a time and material basis, therefore, have no incentive to really think smart when faced with a problem. (Unlike our current plumber who is smart, nice, and who is a cost effective problem solver.) The other reason for the 1 star is that they sold me a kitchen faucet for $250!!! Shocking, because when I spoke with their office and said I wanted DH Plumbing to provide a kitchen faucet, and I wanted something priced in the mid range because I envision renovating the kitchen in a couple of years. The plumber said the $250 faucet is top of the line and I would love it. Well, less than 1 year later - guess what? There was sediment in the line so that the water flow was getting slower and slower. We called our current smart plumber and voila - we have fantastic flow in the kitchen. So, to tally the cost thus far $250 for the faucet, $60 for the first install and now $60 for the unclogging = $370. I agree with my husband, the next time it clogs; it is being replaced by another faucet that does not have this problem. If you want a smart, nice and cost effective problem solving plumber - call Masuda Plumbing @ 988-4704.

Patricia L.

lol, I had actually got a bid from these guys because I too can see Diamond head from my home. I see the van from a distance as it comes into my neighborhood and the driver was smoking but of course he puts it out before he comes down my street. I had an emergency situation where my bathtub was leaking on the second floor and so he had to break through the first floor ceiling. I understand that things are going to get messy a bit but he was totally careless about my interior furnishings and made unnecessary stains on my carpet and walls. Not very personable and careless attitude gives you a low rating, coupled with the fact that I paid big bucks for his service makes me frustrated just thinking about it.

Jasmin I.

Diamond Head Plumbing redid my shower area. During the first year, they came back 3 seperate times to fix their sloppy work. Two years later my drywall is rotting do to their sloppy work. Now my warranty expired and they want to charge me $95/hour. We're still paying on our remodeling of the job they did. They are one of the WORST companies we have dealt with. Think twice before calling them. They do shabby and unreliable work for top dollar. You may think they know what they're doing, but beware buyers!!! Don't be fooled!!! I am going to have to redo the whole bathroom again and only 2 years have passed!!!

rox s.

Worst customer service. Website advertises ""Free Consultation"" but over the phone I'm quoted $95/hour + parts when they didn't even look at my toilet. I then ask what is the ball park timeframe for budgetary purposes and Wayne informs me there's no way for him to know that without a technician coming out to look at the toilet. Excuse me, isn't that what a ""Free Consultation"" is all about? To get an estimate? So there's no misunderstanding at the end. Customers please beware of this company!

lovetoeat l.

I've used them before and was satisfied. But when I called to ask if someone could check a running toilet, the dispatcher was rather rude. He said it would cost $90 an hour minimum and when I asked if they could come right away, he said it would cost $150 an hour because it was after hours. After hours! It was not even 4 p.m. Apparently, after hours is any time after 3 p.m.! This may be the prevailing prices and practice, but OMG.

Robert J.

Dishonest pricing. Not recommended. When we questioned the bill the company never returned our calls about the parts used in our repair job. Got the run around for nearly a month. We call plumbers all the time so we know price gouging when we see it. When we mentioned we would take the issue to the Better Business Bureau, they called us back saying they made a big mistake and drastically dropped the price for the parts. We have no tolerance for dishonest companies. Please do not get cheated by these people.

Desiree L.

Horrible Horrible do not go to these guys ever. They showed up at my house at 8 am when my appointment was at 11 am then I was in town had to cancel my doctors appointment run back to hawaii kai and the guys just left and never finished the job - they left before I even got there saying they would come back later. I can't believe how horrible they never even called me before or after never again will I use these guys.

Chad Y.

While I am sure you have seen their commercials and heard the familiar phrase ""If you can see Diamond Head, Call us."" Well, just for the record, I am in town, but I can't see Diamond head and I still called them....Based on yelp reviews of course... Well, my kitchen drain started leaking and of course a shower decides to act up at the same time. In desperate need, I log into Yelp and interestingly enough Diamond Head comes up as one of the top options. So I gave them a ring and immediately found a service time that was to my liking (and within the non-expensive rate). Our technician came over and quickly went to work and started making the repairs and did so very quickly and efficiently. They carry a lot of spare parts with them which made things run even quicker and more smoother in my book. The prices are a little on the higher side for the hourly and parts, however for the speed and when you are in a bind, you certainly don't mind that. Plus the service was very good and the staff very professional. Definitely consider using the next time you are in the need of some plumbing repairs!

larry k.

Great Service at a reasonable price. Dispatch was a great help. I recommend to all my friends.