Dial One Sonshine

Sandi B.

UNTRUSTWORTHY COMPANY

On two occasions, Dial One Sonshine gave me false and misleading information (in writing) and offered me services I didn't need.

- The first appointment was an AC tune-up.

- Tech told me my AC and furnace were 6 years older than they were. I was told, and it is on my work order, that the units were manufactured in 2008 and they were manufactured in 2014.

-Tech suggested I purchase the ""Rejuvenation Package"" at $467 per unit so they would last longer.

-I declined the service and said I would think about it.

-Tech leaves and I go to the manufacturer's website with the model, make and serial numbers (found on a sticker on the units) and find the true manufacturing dates.

Two weeks later, Dial One Sonshine CONTACTED ME and offered me a COMPLEMENTARY flush of my water heater - no strings attached. What could it hurt? I agreed.

-I took half a day off work.

-The tech located my unit. He told me he didn't want to conduct the flush because it was in an unfavorable location.

-The Tech advised if I still wanted it flushed it would be with the understanding that if anything went wrong (e.g., the draining valve gets stuck open) I would be responsible for the cost of repairing and/or replacing the unit.

-The tech told me my water heater was manufactured in 2014 and was out of warranty. HOWEVER, a check on the manufacturer's website advised the water heater was manufactured in 2016 and still under warranty (I also have the installation permit that states the installation date and showed it to the tech).

-The tech told me and wrote on my work order ""water heater has a lot of sediment within the tank, not allowing the water to boil properly, and possibly get clogs or slow pressure to faucets. Highly recommend to replace the water heater with a brand new 40 gallon Bradford White.""

-Research tells me that I have none of the tell-tale signs of sediment in my tank, my water heats quickly, and my water pressure is excellent in all locations in my home.

-Tech also conducted a water quality test and told me I had so much chlorine in my water that I might as well be drinking from my swimming pool.

-Tech tried to sell me a water purifying system.

Bottom line I was really mad. I contacted the President of Dial One Sonshine, Ken Elow, and calmly discussed the information above. Ken Elow was nice and apologized. He asked me to send him pictures of the manufacturing information on all my units and he would look into it. He emphasized that he would call me back in a day or two. I sent him pictures and copies of both work orders. It's been over a month and I haven't heard a peep from Ken Elow or anyone at Dial One Sonshine.

P.S. I am a single mom. I am not stupid. I do my homework. I DO NOT like to be taken advantage of.

I hope this review helps someone out there from being scammed.

Rita A.

Dial One Sonshine did an absolutely fabulous job on replacing my heating and air conditioning units. Jason, Chris and Bobby did a wonderful job and were very thorough and meticulous about the installation. They answered all my questions, even those of my uncle on a video call from Italy since my uncle does this kind of work in Italy. This team deserves 5+ stars. They left the work area very clean and gave me instruction and demo of the new equipment. I highly recommend this team and Dial One! Rita Alberici

David S.

I want to thank Jason, Chris and Mat for their professionalism and hard work. They came right on time and replaced my water heater. They replaced the line valve, connector and secured the unit for earthquake safety. They also replaced the forced air heater and air condenser. I was so impressed with their efficiency and attention to detail. They answered all of my questions and cleaned up behind themselves including the removal of my old appliances. I must say it is refreshing to see a company with employees who take pride in their work, and treat their customers with respect. Well done Dial One!

Renee M.

I would put zero stars if possible. We hired these idiots to install an undermount sink. Two guys were here for 6 hrs and couldn't figure out how to install it, instead they changed the lines backward;hot to cold and cold to hot didn't change the p trap and proceeded to charge us for time and changing the ptrap which they didn't do.

The very next day I installed everything MYSELF in two hours!

These people will scam you, please think twice before hiring these Nancy's. Proceeded to charge us for work they couldn't finish.

Trevor S.

We had a mainline stoppage that started at 5pm...Dial One was able to come out within an hour and begin fixing the problem.

Customer service was great, our technician Johnny was very professional.

He also explored all options for future prevention and found best rate available to help with our budget.

Loyal customer from now on (plus they off HVAC service too)!

Louise B.

Such a fantastic job on a complete re-pipe of our house. Fast, clean and very organized and the inspector said it was the best they've ever seen!! We have been using Dial One Sonshine Plumbing for years and their customer service and the finished work is what keeps bringing us back. A big thanks to Johnny and his team for getting it all done so quick and clean

Wayne H.

I called Dial One Sonshine on the weekend when my A/C fan stopped working. They schedule a technician to come out on Monday after noon. Juan Sanchez diagnosed the problem that the fan was a goner. He ordered the part and I asked for it to be expressed since is was pretty out out. The part showed up on Thursday and Juan came out on Friday and installed the fan and we were up and running. I'm not sure how this could have gone any better. Defintelt a 5+

Wanda H.

Regarding Juan Sanchez

What a sweetheart. I loved that he came with PPE, was very professional, friendly, respectful, and listened to me about my air conditioner issue. He went above and beyond his normal duties by thinking out side of the box to find a solution as to why my air conditioner wasn't working properly. He is very eager to learn new things, and as such he will definitely be one to make something of himself and rise to the top. JOB WELL-DONE JUAN! Please send Juan next time to service my air conditioners.

Ray B.

Thanks Eric and Jason!!!

Dial one came to our house to repair a cracked pipe under our kitchen sink. They were both professional, friendly, communicative and most importantly showed empathy to our situation.

Our landlord had put off the work that needed to be done and both Eric and Jason stayed on top of scheduling and working with our landlord to speed up the approvals.They handled our plumbing issue as if it were their own house.

They had to break through concrete to access the pipe and repair. They completed the job quickly and efficiently sooner than what was predicted. For that I thank them, and give'em two thumbs up!

Tamara T.

Very pleased with service today from Dial One Sonshine. Johnny B was knowledgeable and got the drain cleared in no time. I appreciated the protective gear he wore, especially with the pandemic. I would not hesitate to call this company in the future.