Dial One Sonshine

Sandy D.

I didn't even get to have them come in to do an estimate on the thousands of dollars they would make for installing air/furnace/etc/in our home. We had an appt ""window"" from1-3 which is terrible in the first place. Anyways they called at 1:40 saying it would be closer to three/for me to do something I needed, etc....So I leave my house for 45 min and am back by 2:30, ready for them to come close to three. They left a message at 2:10 saying that if I didn't call back they would probably have to go somewhere else. WHAT????!!!???!!! Why even give me a window/and why even call saying I should do an errand/and why even tell me they would be here closer to three???????? This is totally jacked up/obviously they book too many apps in a day/and it's a blessing I never had them come to do a lot of work in my home if this is the run-around I get. Thank god but buyer beware.

Terri T.

Should of read all the reviews for this Dial One business because I could relate to some of them. The last time I used Dial One, they did a good job, so I thought this time it would be the same. I didn't realize that there were other Dial Ones, but this one was the one that popped up online. The work was ridiculous, a worker came to repair a pile which cost $384.85, but less than a week and it's already leaking again. That was awful of them to do such an awful job and should be embarrassed about it. They wouldn't guarantee the job since they told me that I needed a $2800 job done. And was very pushy about doing that job, even calling to remind me about it, too. I guess when it is individual owned you don't get the same quality service.

Kimberly D.

Gary fixed the plumbing that was done incorrectly by another employee quickly and professionally!!

Jerry C.

Worst experience every with a plumber. They came out for a pre-paid maintenance of my water heater. After 5 minutes of flushing the guy decided to stop because supposedly the drain valve was too small to let sentiment through. He did not bother to check the anodes or anything else on the unit. So, I ask him to check the A/C unit, to which he basically washed it down with a garden hose. I could have done that. Then he wrote a proposed maintenance bill for the water heater totaling over $2,000. The parts quoted would have cost from $200 to $300. I looked up the prices on-line and found that these were about $20 items. Do not use these guys. They will rip you off.

L J.

Shawn G. was very professional and knowledgeable when he came out to assess our air conditioning unit. Melinda was very good with her follow up calls and I would definitly recommend this company to anyone.

Christopher G.

We have been Dial One Sonshine customers for 10 years. Recently we needed a leaking hose bib replaced. John M arrived on time, explained what he planned to do, completed the work promptly, cleaned up and left a coupon to deduct any future work.

A-1 job.

CR R.

If you read my first comment carefully you would see that your employee was threatening me so we did not have him do any work on our pipe. We told him we were calling Proserve, that's why he acted inappropriately and turned off our main water supply out of spite. Our neighbor and the HOA scheduled for him to come out to fix our pipe in the neighbor's garage, without informing us. There was no invoice because he was dismissed, he only cut the hole in the wall. He left quickly because he knew he illegally turned off our main water supply. In the State of California it is a felony to interfere with a water meter. Only the water company can turn it on and off. Your employee committed a FELONY. You state that you have no records of service at my home, you have neither my name nor my address so how could you determine that you haven't done any service. It's cowardly of you to lie about this incident. If this happened to us it probably happened to several other people. That is what Yelp is for, victims like me giving my testimony about how we were attacked by your company. This incident did truly happen and the public has the right to know about the criminal offenses your employee perpetrated upon my family. If your employee Shawn would like to give his statement to the Orange County Sheriff's department their non-emergency phone number is 949-425-1800 and he can ask to speak to Deputy Gregor , he was the person to take our statements for the police report.

Sheri C.

Dial One Sonshine was wonderful. They scheduled me for air conditioning service the same day and gave me a two hour window. They then called and said they could come earlier and gave me a half hour window. Shawn the technician was on time, professional, and explained everything and showed me pictures of what he found inside and parts to be replaced. He got the job done quickly and was friendly and kind. I would recommend this company and ask for Shawn Greany to be your technician. Unlike most companies that try to get you to buy a new unit, Shawn was able to fix my unit and offer services to check up on it in the future. I am so happy now - it is so hot out and I am nice and cool inside. Thanks, Shawn!

Kara V.

The gas company shut down our entire block and when they went around to turn everything back on, they said would not turn on our water heater due to a smother burner. I expected the worse but needed hot water so started calling plumbers Sunday afternoon. This was our third call - and we definitely saved the best for last. The dispatcher Dave was incredibly nice and helpful and was able to send a driver within 60 mins. Dave even called us back to let us know when he was 15mins out. Shawn was also really nice and knowledgeable and all it took was a good cleaning and a replacement of one wire and we were back up and running. For a Sunday afternoon call, price was extremely competitive and we are able to take a hot shower tonight. Thank you Shawn!

Marvin N.

Called on a Saturday to replace a leaking Moen shower cartridge. Gary arrived within the promised time & completed the work in about an hour. The service was a bit pricy $400+, but hey, it's Saturday. Would definitely use them again.