Dial Duron Service

Jerry B.

Had them comeout to snake my house and unclog my slow drains. 2 hrs and $256.00 later, he claims to have the obstruction cleared. Woke up to back flow with human waste in my bath tub and bathroom floor. But he cleared the obstruction right? Called the company to have them make it right only to be told he cleared it and there are no guarantees. Have been waiting since 0930 for the manager to call me. This is not the first time we have used Dial, but I guarantee this is the last.

Chelsea F.

Dial Duron came to unclog the drainage line for our air conditioner. When tech showed up he told me the overflow sensor needed to be replaced. This seemed strange. I believe that this sensor was functioning properly and caused the unit to shut down when line clogged in order to prevent overflow in the attic. Technician changed the part and then told me that it still didn't work. He then realized that the electrical breaker for the HVAC was tripped and the unit had no power. He turned on the breaker and the new part worked. He stated that regardless of his diagnosis of the original part when the unit had no power, the part still needed to be changed out. I asked for him to leave the """"broken"""" part when he left. He did not. He said the line was cleared and left. Approximately six weeks later the line was completely blocked again. I contacted Jamie and she said she would send someone out to clear the line at no cost. A different tech came by to clear the line. After his attempt to clear the line, he told me that there was a charge for the service. I explained that Jamie had stated that there was no charge, but he was insistent that there would be a charge. After significant back and forth, I finally asked the tech to call Jamie and she confirmed that there was no charge, but I was flustered at that point. Twelve hours later the HVAC shut down because the line was still clogged and my husband could not get water to flow through the line. I contacted Jamie and explained my problem. I had paid almost 750.00 for a part I possibly didn't even need and my line was still clogged. She told me the manager would call me. I have left three messages for the manager with no return call. I have spoken with a Dial Duron sales person at their COSTCO kiosk and he texted the manager asking him to call me. I have even asked to set up an appointment for an in person meeting but have had no response. In the mean time, I had to turn to another HVAC company to clear the line. I feel extremely let down by Dial Duron for such a simple issue. We went with a larger company believing they would stand by their service. We were prepared to buy our next large HVAC units from them. Now I just feel ignored and am out 750.00 for what should have been a straightforward/simple service of clearing a drain line. :(

Katherine D.

Always had good service with them up till today .had appointment scheduled with them at 8 am then pushed back till 1030 then till 11 am then 12 noon I called them back and guy says he eating lunch with manager should be soon or we can reschedule. What are you kidding me ! Luckily a/c companies are a dime a dozen .

Wilma B.

I give Ben at dial Duran 5 stars because he was on time, efficient and very kind. He had to cut an old vent off my roof while the roofers were here. Good job

William S.

When our gas company found a leak in the gas line to our hot tub they capped the line and told us to hire a plumber that specializes in gas plumbing. The gas company gave us a list of three different plumbing companies that they recommended. I selected Dial Plumbing from the list because it was the closest to our home and their online reviews were positive. Dial's technician, Steve H. was superb. He replaced the completely corroded pipe and added a shut-off valve to the line in case there was ever a future problem (this would avoid the need to cap the line if any future leak or problem occurred). The technician was a complete professional, he diagnosed the problem, explained what was going wrong, offered and explained the solutions to fix the problem, implemented the solution, thoroughly tested the repair, and then cleaned the site where he dug out the corroded line. He also helped me check that the Spa/Hot Tub was working after several months of sitting idle when the line was capped. The cost was fair and reasonable. If I ever am in need of a gas plumbing repair I will definitely go back to Dial Plumbing and Air Conditioning.

Mike B.

SO Disappointed in a company I used to trust for plumbing and air conditioning - DIAL PLUMBING in Rockledge. I understand they merged with DuronSmith and are NOT the business they used to be. I had a new thermostat replaced yesterday. The part was $46 and it took about 5 minutes to put it in. I was charged $358! I called to complain and was offered a 15% refund.....buyer beware!

Kat T.

We purchased a system in 2019 from Duron Smith. We also purchased a 12 year 'bumper to bumper warranty'. We faithfully had our annual maintenance checkups. The last one performed April 2022. Unbeknownst to us - the technician in April released some freon and did not replace it. Last week we noticed the thermostat temp was well above the temp we had it set to. I called for service last week. It was immediately clear that this company is no longer the company we did business with in 2019. They could not send anyone until today (June 20). The technician was great (Felix). The problem is when we were asked to pay $49 for the 'service call'. Again, we have a warranty. The very rude person that called me demanding the $49 said they added that fee January 1, 2022. No notice to customers? No - they 'didn't have the time for that in this world right now'?! Whatever that means. Then she said that nowhere in our warranty agreement did it say they couldn't charge me a trip charge. So they can change the rules from when I signed the contract? I reminded her that our issue was caused by the service in April 2022 - her response - I should have called within 30 days. (even though the problem didn't show itself until last week). Duron Smith was a responsive courteous company - Dial Duron doesn't care about customer service. Again, the technician was great. This review is not a reflection of his service.

Mike X.

Tech arrived first and started his preventative maintenance work. Then an unmasked Salesman who was there to give a price for a water heater barged into house. Tried to get new AC too. I asked the salesman to leave but he hung out in his truck until the tech was done. When tech left, no AC although it was working perfectly before his preventative maintenance call. Company could not locate my records although I have been a customer for ten years. The tech left the outside breaker box open with the breaker open as well. I closed it up and it started up. Would I use Duron-Smith again? Never!

Valentina R.

I have now used Dial for both natural gas issues and regular plumbing. I found out that my master shower pan was leaking into the garage below. I was given the name of another plumber to use for this by a friend. The plumber came out and gave me an estimate that almost stopped my heart. Then, I remembered Dial, the company that had taken care of the natural gas issue. So, out comes Chris, who takes a look, and tells me Dial can do the work, no problem. And, his price was more than fair. And, what was even more interesting, he was interested in what I thought. Imagine, a plumber who discusses an issue. Everything is done and I am extremely happy with the results. Dial is the only plumbing company I am going to invite into my home.

Sheila P.

I has a natural gas leak and called Dial as they were one of the few companies in my area that can fix this type of thing. They quoted me $105 an hour. So the tech come out and looks at it a few minutes and tells me he can't fix it and I have to reschedule. I had to wait two weeks and finally they come fix it. They ended up charging me $180 an hour for the repair, after telling me on the phone 105. They also added $105 for the first guy to tell me he couldn't fix it. My bill ended up being double what I was expecting, about a months pay for me. I called the office to complain because they told me $105 and they had the whole """"too bad so sad"""" attitude. If you use this company, get the price in writing first.