DFW HVAC And Plumbing

Amanda E.

As with others, this company was sent out by my home warranty. First it took them a long time to contact me and come out. The first appointment, the technicians were nice but misdiagnosed the issue stating that it needed 3 lbs of freon and charged me $155. The same day, a high pitched noise started coming out of the unit so I recalled the service ticket and the home warranty sent them out again. The next technician was also very but also misdiagnosed the issue! He also told me that he didn't know why the first technicians overfilled the freon! He left stating that the compressor was needing to be replaced. I have since had two other companies out to look at it (that were not related to my home warranty) and both said that the compressor is completely fine and that this company could have damaged my system with the additional freon. Very frustrated! Two trip charges and $155 freon charge = lesson learned!

Kim J.

I have had nothing but problems with this company. My home warranty company sent them out.
1st time - The first time they came out they said they corrected the problem.
2nd time - Said I needed a new furnace
3rd time - Had the wrong paperwork and thought they were inspection instead of replacing furnace
4th time - Brought wrong unit. Had to wait 2 weeks for correct unit.
5th time - Installed furnace.

Cold snap moved in and we turned back on the heat. It kept shutting off. I called another A/C unit not going through Warranty Company. I have learned a lot about furnaces since then. Furnaces come set for natural gas. I am on propane. When they installed they should have converted to propane which they did not. Propane burns hotter than natural gas. Luckily it was shutting off because it would trip the sensor or it would have caught my house on fire or exploded. It can also build up soot and damage the furnace.

This company had very poor service. It is extremely hard to get them on the phone. The woman on dispatching tried to work with me and was very nice but you can only do so much.

This company technicians are not qualified and they are poorly organized.

Gail W.

One Guard Warranty dispatched DFW HVAC after One Guard's first plumber could not come for 4 days. I asked them for someone who was available on a Saturday. They fixed the initial problem and determined the water heater needed to be replaced. They subsequently came out and replaced it and my tenant was pleased with their work and ability to work around her schedule. The one guard sentinel warranty plan is worthless so make sure you upgrade to include code coverage. I'm still out of pocket $920 + $69 service call while one guard only covered physical tank and labor. We definitely will call DFW HVAC and Plumbing for any issues.

Susie H.

Definitely not recommend to use this company. They were assigned by one-guard to fix my shower valve and water heater leak. After they were assigned, there was no phone call from DFW HVAC for appointment until I waited 2 days later and finally complain to One-guard. Within 5 minutes after I complaint, they called and scheduled the appt for 2 days later, which is Saturday 9-12. I waited all morning and postponed my other appointments. Gues what, they are no show, no phone calls, nothing. Unbelievable!
My message to One-guard: Please don't use this contractor!
Do not use this company.

Clint S.

DFW HVAC was contracted through my Oneguard home warranty to fix my water heater. The technician who came to our house was unable to communicate well in English, but communicated enough that he would have to order a part (heating element) and come back to install it. Weeks went by and we never heard back. I called DFW HVAC several times and left messages, but never got a return call. When I did finally get though and talk they were rude and unhelpful--in fact one person told me that a tech never even came to our house in the first place! Crazy. When they were finally able to figure out their confusion, they said I would have to pay my home-warranty fee again and get a new work order. Over one month later--still don't have my hot-water heater fixed.

Sholdon D.

HORRIBLE SERVICE AND ATTITUDE! We nearly cancelled our entire warranty plan over this terrible vendor. No-call no-show to a simple job TWICE! Then the contractor refused to come out afterwards because his feelings were hurt when we told him we were disappointed with his no-call-no-show. The receptionist is incompetent and is only good for answering the phones going "thanks for calling please hold (for 15 minutes)." The "supervisor" is a coward and will hide in order to dodge his disgruntled customers rather than owning up and doing the right thing. They are a major ripoff and I recommend burning your own house down before you call them to service ANYTHING for you! They get their jobs from home warranty companies and they still do a horrible job. I cant figure out how they are still in business.

Van L.

They were chosen by our home warranty, so maybe that's also a reason why the service is really bad.
First, they didn't show up to the appointment set. Second, they didn't even call to inform.

They billed us $675 aside from the $365+ from our warranty!

Looked up the price of the parts that I was being billed for and discovered I was being billed at least triple the amount for each item.

John B.

Updating to 5 stars. The 1st technician they sent out was incompetent and basically just wanted to take our money and get out of there because we were the last appointment of the day. He spent 10-15 minutes looking at the thermostat and changed a setting, never looked at the heater or even went into the attic, and reported that there was no mechanical failure. Since this was through our warranty and we wanted to initiate a recall we had to use them again. I asked for a different and more senior technician. Benny came out and after I explained the problem of the heater shutting off for 10-12 hours on the coldest days he immediately knew the problem and explained it to me. The 1st technician should of too if he had taken the time to test the furnace. Benny ordered a replacement motor and will be installing it after it comes in. If dealing with this company again we will only use Benny. Not only does he know his trade but also cleaned up the area and is overall respectful.

Steve M.

I would like to Thank George & Stormy for going the extra mile for us. They were honest and if the manufacturer had sent the correct part it would have made the wait time better. But are pleased with the service they provided.

Thanks
Steve & Regina Mack

Buck H.

This company was has not contacted me in 24hr
Home warranty company ONE GUARD sent them my request for service
I called ONE GUARD again and they called them while i was on hold and they said they would call me wright away, well almost 2hr later still no call
Called ONE GUARD back and told them to never send this company to my house
We will see if next ONE GUARD contractor calls