D&F Plumbing, Heating and Cooling

Sara S.

In the process of selling our home, the buyers home inspector discovered that our toilet bowl was loose, indicating that the wax seals probably needed replacing. The buyer required that we replace the wax seals on both of our home's toilets in order for the sale to go through. I called D&F Plumbing to schedule an appointment and was able to get the appointment on a day that was convenient for me. They gave me a time window of 10am-12pm, which was great! As a busy full-time working mom, my time is very valuable to me, so I appreciated the short time window. Well, noon came and went and I hadn't seen a plumber yet. I called D&F and was told that my appointment wasn't scheduled until 1:30pm. OK fine, only another hour and a half. 1:30 came and went, and still no plumber. Called D&F again and was told that their plumber was running late and that he was at least an hour out. He FINALLY showed up at 3:30pm. The plumber was professional and performed the job quickly, no complaints about him. But seriously guys, you couldn't have called me earlier in the day to let me know that he wouldn't be at my house until late afternoon?! Seriously, that's 5+ hours of my life that I will never get back! I had so many errands to run and things to unpack at our new house and more than half of my day was wasted waiting on your plumber. In the future, if you know your plumber is running that far behind schedule, a courtesy call would be very much appreciated. Or perhaps a discount on services to make up for their tardiness? They were also quite expensive, $306 to replace 2 wax seals and the plumber was in and out of my house in an hour. Yes, he did quality work and was courteous and professional, but I know he's not making more than $50/hour and that wax seals cost maybe $10/each? While I understand that there are other costs besides labor & materials that a company has to factor into their pricing, I think D&F is seriously overcharging. I can't say that I would recommend this company to anyone that values their time, or their money!

Yvonne R.

I had a leak in my basement and called to have D&F come to do the repair. A plumbing came out a few days later and told me what was involved to fix the leak and it would cost $890 which I approved. When a different plumbing came a week later he up sold me and suggested I replace more pipes than I had originally planned. I agreed to this and am glad I had the work done. Before approval of the second agreement with was close to $2,000 I told the plummer I would need to make payments. He called Sandi and she said 3 months and that I could charge it. I told her I did not want to charge $2,000 to my credit card since this was not something I had planned ahead for. When I got my first invoice it was for an estimate of over $3,500 that I asked the plummer to give me for other work I was considering in the future. I called Sandi and asked what this was for and she said, aren't you paying on that? I told her no that it was just an estimate. I had to recreate an invoice and send with each payment because she never got it right and when I called she was so rude. Seems she does not want repeat customers. The second plummer that came and and actually did the work was so nice and explained everything he did. I will never recommend her and never use her again.

h g.

I made an appointment nearly two weeks ahead of time for installation of a dishwasher and sink faucet. Called the day prior and asked to add 2 slow drains to the to-do list and was assured no problem. Travis showed up on time, but things went downhill from there. He said the scheduler didn't allot him enough time to do the job, and that he would have to reschedule for the following week. My husband asked him to just do the original request (dishwasher & sink faucet), however he declined and said he didn't have enough time for those. Phone calls back and forth solved nothing. Travis left after giving us an estimate for $1,300 - which is totally outrageous for this scope of work. He estimated the time to be 5-6 hours, which is well over $200/hour. It's very clear he simply didn't want to do the job - very frustrating as I now have a new dishwasher sitting in my home awaiting installation.

Lauren L.

Sandi and team are amazing! Updated all of the plumbing hardware in our new home! On time and on budget! Amazing customer service!

Maria S.

Thanks to Ron for being punctual, for being willing to start very early in the morning so I wouldn't miss work and for getting the job done quickly. I will use D & F again if I ever need plumbing help. Thanks!

Jerry C.

I originally called D&F for a bathtub install. The service guy showed up. Looked at the tub and said he would send an estimate. Ten days later I called and asked about the estimate. They states they did not have one yet. 5 weeks later I get a bill for an estimate that I never received. And no follow up to my previous inquiry. No way are these people doing anything in my home. Terrible service.

Pamela M.

NEVER again! I had a toilet that ran intermittently and called them. Dave came out. He was anything but nice - in fact, argumentative and condescending. He told me I needed a new toilet, as the two bolts in the tank were rusted and quoted between $600-800 for the job! I called someone who owns several very nice rental homes and he said that it can be fixed for under $100 with a kit.

Connie L.

Good service, fixed the day arrived. The plumber was late. I called they did not call and let me know. they was running late.
They are very very expensive!

Janell B.

Hopefully I will never need a plumber again, but if I do, D & F plumbing has made me a client for life. Most woman goes into a plumbing situation much like a car repair, not knowing what to expect and feeling like you're about to get overcharged.

From start to finish they were uber responsive and professional. I contacted them by email at night to request a quote and I received a response at 7:30 the next morning. And Jesse was extremely competent and very generous with his knowledge. He somehow made spending $300 to remove my garbage disposal, not hurt so much.

Adam C.

Sandi Warren and the team at D&F Plumbing are nothing short of phenomenal!

I recently moved my business and found that one of our sinks wouldn't drain, upon further investigation, it appeared that during a remodel there had been drywall pieces, gravel and even glass put in the garbage disposal!

One call, and one of her super-efficient team members got out here, took a look and had the whole problem solved, part replaced, and was done before I even realized what had happened. It was like a guardian angel of plumbing was sent down to solve our problems.

I will NEVER hire anyone else beside D&F Plumbing for as long as I am in business.

Thanks again!

-Adam