D&F Plumbing, Heating and Cooling

Larry H.

D&F Plumbing took my credit card number immediately after clearing my clogged kitchen drain and then charged me more than double the going rates for similar plumbing work at local competitors I polled. Although I hired D&F mainly to clean a shower drain to eliminate an odor, their plumber showed up without the proper tools. D&F's plumber also overstated the time spent on the job according to my condo tenant in residence which partially contributed to the higher bill. After several weeks of fruitless phone calls to D&F management and unanswered emails that documented the situation, I finally procured a 35% price adjustment. D&F clearly did not respect me as a customer and as a result I will never hire them again. L. Hayes

Matt B.

Grumpy old men who take your parking space without asking, and then talk to you like you're trash.

Less than worthless.

There was a plumbing issue in my apartment/condo complex. The property management company, CMI, apparently has this clown of an organization on retainer.

This grumpy old man showed up, took my reserved parking space without asking, and spoke to my wife and I as if we were responsible for how miserable his life is.

Find another plumber.

LaRae C.

A plumber came to the home to unclog whatever was clogged. After about three hours of no success, he decided it was necessary to go up on the roof and attack it that way, but he was obviously to sick to do this. Another plumber came out knowing that was the recommendation, but didn't go up on the roof until 6 hours later, which was after 6PM. At that point, no one from the field would come out to help him, so he imposed on a neighbor to come out in the dark and winds of East County to get the machine up on the roof, and then down. The clog was cleared within minutes. We thought we should not be charged for the wasted six hours, and that we should be compensated for a neighbor being inconvenienced. The response from the manager was less than conciliatory. He said no one likes going on the roof, and if the guy was there that long, they should have charged even more!

Jennon R.

I had a sewage pipe break on crawl space and I needed a plumber in a hurry because I'd just paid a clean up service to clean up sewage and didn't want it to leak all over again. Honestly the actual plumber was great. He worked really hard and did a good job BUT the price! Over $200 an hour and still charged the dispatch fee AFTER he did the job. All I can say is never again!

Adam P.

tl;dr undisclosed $300/hour traveling fee after hours is ridiculous.

We had a plumbing emergency. When we called they told us that because it was around the holidays and after hours, there would be a $300 dispatch fee which would go towards services rendered. When the plumber finally showed up, he quoted the entire project would cost $850.

We asked for an itemized breakdown, which he was reluctant to give. $300 was from the dispatch, then there was a travel fee. He told us he's not supposed to tell us how much they charged, but finally told us that they charge $300 AN HOUR FOR TRAVEL TIME. Then the added $250 was for parts and labor. None of this was disclosed to us (especially the $300/hour travel fee) and we would not have called them out if they would have been upfront. We told him these were not the terms we agreed to and refused to do work with their company.

When we called them the next day to say that these fees were not properly disclosed, the woman on the phone laughed at us and called us liars multiple times. We had someone come out and do the same job the next day for $150. Do NOT do business with this company.

Helen T.

Bad experience! Wish I would have read the reviews before hiring! $650 to replace a 6"" piece of pipe!!!! Could have hired a lawyer to do it cheaper!
I respect and appreciate the work people I hire, but I'd prefer to have a gun stuck to my ribs if I'm gonna be robbed.
Plumber gave me a long story about worried he'd be fired if he told customers they are charging$325 an hour!!! That fact should NOT be a secret. Use someone else!!!

T J.

When I called, I specifically asked the scheduler if the plumber could do the job on the spot if I accepted the estimate and they told me yes, absolutely. So I took the day off from work to meet him. I was given an appointment window of 1-4PM and the plumber showed up at almost 4PM and said it was too late to do the job unless I wanted to pay overtime rates. The bid was already shockingly, obscenely expensive so I did not want to pay overtime. Now I have to take another day off from work to meet him again or else lose the $120 I had to pay for the estimate. D&F seems to value their own time more than their customer's time. Not cool. Call someone else.

Mark H.

One of domestic life's crises is having a water heater fail, especially during the winter. Cold showers anyone? You'd be surprised by how difficult it is to get a water heater place to even return a phone call. After a half dozen such failures, I did reach a water heater place who came out and said, ""uh oh, you need a plumber.""

D&F happens to be my neighborhood plumbing contractors. I reached them at 4:00 and they promised to have someone out at 8:00 the next morning. Sure enough, Robert arrived promptly and cheerfully at 8:00, and set to work. He quickly determined that our tank had burst, and outlined the options for replacing the water heater, which turns out to be a commercial unit tied into our heating system (hydronic; it's a long story). After signing contracts, Robert located a replacement unit and set to work. By mid day, we had a new system in place, and the water lines bled. All good. He did have to come back the next day to bleed the water line to the heater (as I said, it's complicated), which now works great.


Only negative: expensive. But a commercial water heater plus a day's labor by a plumber isn't going to be cheap.

Mike F.

The plumber they sent Chris was awesome the pricing however was a little bit more expensive then others but service was good and the work was done quick

Sally B.

The absolute worst. If you have to call an attorney to get their attention then you know you're in a mess. When the manager hangs up on your attorney you get an idea of their customer service. Terrible and frustrating. Also DO NOT give them your credit card information as they will charge to it freely without an invoice or permission.