DeWolfes Affordable Plumbing

Rick T.

Zero Stars. Do not use this company. I tried to make an appointment for a sewer leak. They were rude and hung up on me twice.

Adela K.

I've been using DeWolfe's almost exclusively for 5 years. They used to do a great job and were very professional. The 2 stars for 5 years of good service. -3 stars because of their last visit to my house on Monday. The Tech they sent showed up to my house over 1.5 earlier than the time slot of 10-12. He then quoted me the most expensive drain clean out I've ever been quoted.. and it was 50% higher than the last time they cleaned out a drain. I told this to the tech and he told me it was their price. I declined service and found a more reasonable plumber. An hour later, DeWolfe offered to take $100 off the service cost, but being a woman and a businessperson.. I dislike switch and bait pricing. I emailed their management yesterday complaining of the most recent service and haven't gotten a response. I guess they don't care about losing a formerly loyal customer, so here's my updated review.

Diana S.

I'm honestly flabbergasted.
TLDR: Incompetent or lazy plumber where almost everything he said was contradicted by a second way more professional plumber. Also was incredibly rude the second time he came out and actually said "Helllll no" when we requested something (not exaggerating the l's.)

- Mike came out to fix a toilet blockage from our master toilet. He said we had no clean-outs and needed to spend $5,000 to install two way clean-outs in our flower bed, so he could run his camera down to find the root cause of the issue. He couldn't get his camera equipment through the toilet because there were too many twists and turns in our pipe. He cleared the blockage and said it was outside our house around 25 feet away.
- We got blocked up again 2 weeks later. We found out we already had a two way city clean out, so we asked him if he could run his camera through that one and showed him a diagram from the city. He launched into a long explanation of how that wasn't going to work, and the city clean-out goes 6 feet underground and twists and turns - no plumber would run a camera through that way. He wouldn't even open the cover to look. Then lectured us for 30 minutes and told us 6 times that we need to get a two way clean-out installed on our flower bed - not the city one. He even walked us over to the flower bed to show us where it should be. Said there was likely a broken pipe under our driveway / near the tree in our front lawn because the first time he cleared it, it was 25 feet away. Told us to call another plumber to get a second opinion but that they would say the same thing.
- Called another plumber. They found the two way clean-out in our flower bed within 2 minutes of poking around with a stick. The same one that Mike told us 6 times we needed to spend $5,000 to install. They also ran the camera down the city two way clean out and were able to see that there was no issue under our driveway or under the tree. Turns out the broken pipe was right under our house, about 10-15 feet away from the toilet blockage.
- Other plumber said he has no idea how Mike from DeWolfe's plumbing could have possibly said the blockage was 25 feet out. Also has no idea how he couldn't find the flower bed clean-outs because there were just some leaves covering it. Also has no idea why he wouldn't run the camera down the city clean out. If he had, that would have clearly shown the broken pipe was NOT under the driveway or the tree - that it was 10 feet from the toilet under our house.
- We couldn't shower or use our only other full bathroom because of the blockage. We were almost desperate enough to just have DeWolfe's clear it again, just so we could use our other restroom. Because of how incredibly condescending he was, we decided against it. If we had asked him to clear it, we would have paid another $270 for a bandaid solution and still not have known we already have clean-outs to address the root cause of the issue.
- I explained all this to Jennifer from the front desk, and she promised the owner would call me back today to discuss what happened. I just got a call back from her saying the owner is too busy and would not call me. There would also be no way of getting us any kind of discount or refund. Instead, they tried to tell us maybe the clean-out was too far buried, or we have two breaks. Other plumber confirmed this was not the case because he knew immediately from looking at our house we had a clean-out in our flower bed, and he ran the whole line from our house to the city sewer and only saw one break. He was also baffled.

Lowell L.

This is the best plumbing company I have ever used. Fair, affordable service done in a very professional manner and of the highest quality. They are honest and upfront with everything the do. No rip-offs here. Show up on time when they say the will and don't leave until they have done what they came to do when at all possible. I will be a life-long customer!

Steve C.

24 hour turn around time and everything was fixed. It was $100 less than I thought it would be as well. I was working from home that day and they did everything on their own and didn't interrupt my work. 5 stars for sure!

Gerry B.

Very pleased with response time and service received by Mike. Kept me informed of progress. The job went off as planned and didn't feel like I overcharged or that they were trying to up sell. Would use again.

John K.

Is it possible to give 0 stars? Because 1 star is 1 too many. This is by far the worst company I have ever done business with. And I don't mean just contractors, I mean any company...ever! Make sure you read all of the negative reviews on this company before you decide to use them. You will notice a similar pattern which will give you some insight into how this company treats their customers and do not honor their so called 1 year warranty. Mike came to my house to quote my wife a price for installing a bathtub, moving the p-trap and rough in and trim out of plumbing. He quoted us a price of $2100 and we agreed to that price. This price included a $200 charge for returning to install a single handle shower valve. My wife asked Mike if he will be completing the work that day and he said he will have to come back the next day because he did not have any mortar on him. The next day Mike returned to perform the install and plumbing work. After the work was completed, my wife paid Mike over the phone with a credit card. Mike told her that there was a gap between the left side of the bathtub and the wall. He stated it would not be a problem and we just need to put a piece of backer board in that space. He sent her pictures of his work, however none of the pictures included the gap that he had mentioned. When I came home from work that night and saw the bathtub installed for the first time, I was immediately not satisfied with the work performed. I did not like the gap that Mike had mentioned. It was much bigger than I had anticipated. It measured 1.25 inches. I decided to just let it go and proceed with having my contractor finish the shower walls that came with the tub as well as installing backer board that we now needed to fill the gap, caulking and trim work. When my contractor came over to finish the work, he said he couldn't finish the shower walls because the bathtub is not level and is causing the walls to not line up right. He also stated that the gap will cause issues with the trim work that we wanted done. I immediately called DeWolfe's that day and left a message asking for someone to come out and look at the problem we were having. After not receiving a return call, my wife called DeWolfe's again and set an appointment for that same day between 4-6pm. After no one showed up by 6:15pm, my wife called them back again and asked if anyone was coming out. We were told there was no record of an appointment, but they would call Mike directly and have him come back out. Around 8:15pm, Mike came back to look at the bathtub. I explained to him and showed him with a bubble level that the tub was not level. I also told him that I was dissatisfied with the gap. He stated he installed the bathtub correctly. I showed him the manufacturer's instructions stating that a mortar or leveling compound is to be used on the floor to ensure the tub is level. The manual also states there should not be more than a 1/8" gap between the tub flanges and the studs. Despite this he said the tub was installed correctly and blamed it on my floor and the fact that I have an old house. He then tried to convince me to spend even more money and tile the shower area. Of course I was not on board with that idea since it involved spending more money to cover up his mistake. I made it clear to him that I would like the problem fixed or receive a partial refund for the bathtub install. Mike then walked out of my house without saying anything. I was surprised by his arrogance and lack of professionalism. About 15 minutes later Chris called. (I'm assuming he's the manager or owner) We discussed the problem at further length. He stated that the tub was installed correctly, although he himself never came to my house to look at the tub. Chris stated that the tub was not level because my floor was not level and that I needed to replace my floor. I asked why this was not brought up before installing the tub. I did not receive an answer to this question. I explained to Chris what the instructions say about using a mortar or leveling compound to level the floor. Chris said that it wasn't used because it can't be used on wood. I could only laugh because this is false. Just to be certain, I verified that a leveling compound can be used on all common surfaces including wood. I told Chris I would like the problem to be fixed or receive a partial refund. He declined again saying it was installed properly. I told him I will have to leave him a negative review since I was not satisfied with his work and he would not honor his guarantee. He then accused me of threatening him and told me my one year guarantee was null and void and then hung up on me. Despite his shocking unprofessional and childish behavior, I found the statement about the warranty being null and void humorous. It was obvious he wasn't going to honor his guarantee. They still have not returned the $200 for the single handle shower valve that was never completed.

Hiren S.

The Worst service ever. Mike from DeWolfe's Affordable Plumbing came to my house to fix drain cover for tub. Initially I was told that it would cost $245 to replace the part because he would have to take the tub apart However, he just removed the drain cover with a tool in 2 minutes. Completely cheated me for the work effort involved. He placed the drain cover that did not level with the tub. When I asked him to level the drain cover, he started being arrogant and rude and asking for more money. Then he just took off with the new and (my) old drain cover leaving the tub unusable.
Very pushy and aggressive people working for this company. Please stay away from this company. Forget about customer service skills he didn't even have proper manners to talk.

Tim T.

DeWolf's!!!
I will never use any other plumber if you do your wasting your money!!
This is the second time I have used DeWolfes. They are fantastic. I called at 8am Mike was at my house at noon. Mike explained everything just like Chris had 6 months ago on a different issue. Mike explained two options one which was less expensive. The second option was the right way to go it solved the problem totally. I won't need to worry about it again. It was done at the price quoted. Thank you for your candor and honesty. Tim every business should be as transparent as you are!!

Raymond D.

Our water heater went out. Actually the pilot wouldn't relight to be specific. Had used these guys before and people gotta shower. They came out, immediately gave us a $6,800 estimate for moving our unit. Michael then told us to order parts from a manufacturer, ( a thermocouple? ) which we did. Phoned them to confirm what we were ordering but conversation did not go well. Seemed like we were bothering them. Parts delivered 2 days later. $225.00 worth. ( still no shower, Ugh!) Then called them to schedule the repair. The price of said repair more than doubled from original quote. When another plumber comes to my home, he discovers its a thermal sensor, not what was told to us. Resets it and we are showering immediately. If you want terrible service and trumped up and inaccurate diagnostic services, these are your guys!