DeWolfes Affordable Plumbing

Gerry B.

Very pleased with response time and service received by Mike. Kept me informed of progress. The job went off as planned and didn't feel like I overcharged or that they were trying to up sell. Would use again.

John K.

Is it possible to give 0 stars? Because 1 star is 1 too many. This is by far the worst company I have ever done business with. And I don't mean just contractors, I mean any company...ever! Make sure you read all of the negative reviews on this company before you decide to use them. You will notice a similar pattern which will give you some insight into how this company treats their customers and do not honor their so called 1 year warranty. Mike came to my house to quote my wife a price for installing a bathtub, moving the p-trap and rough in and trim out of plumbing. He quoted us a price of $2100 and we agreed to that price. This price included a $200 charge for returning to install a single handle shower valve. My wife asked Mike if he will be completing the work that day and he said he will have to come back the next day because he did not have any mortar on him. The next day Mike returned to perform the install and plumbing work. After the work was completed, my wife paid Mike over the phone with a credit card. Mike told her that there was a gap between the left side of the bathtub and the wall. He stated it would not be a problem and we just need to put a piece of backer board in that space. He sent her pictures of his work, however none of the pictures included the gap that he had mentioned. When I came home from work that night and saw the bathtub installed for the first time, I was immediately not satisfied with the work performed. I did not like the gap that Mike had mentioned. It was much bigger than I had anticipated. It measured 1.25 inches. I decided to just let it go and proceed with having my contractor finish the shower walls that came with the tub as well as installing backer board that we now needed to fill the gap, caulking and trim work. When my contractor came over to finish the work, he said he couldn't finish the shower walls because the bathtub is not level and is causing the walls to not line up right. He also stated that the gap will cause issues with the trim work that we wanted done. I immediately called DeWolfe's that day and left a message asking for someone to come out and look at the problem we were having. After not receiving a return call, my wife called DeWolfe's again and set an appointment for that same day between 4-6pm. After no one showed up by 6:15pm, my wife called them back again and asked if anyone was coming out. We were told there was no record of an appointment, but they would call Mike directly and have him come back out. Around 8:15pm, Mike came back to look at the bathtub. I explained to him and showed him with a bubble level that the tub was not level. I also told him that I was dissatisfied with the gap. He stated he installed the bathtub correctly. I showed him the manufacturer's instructions stating that a mortar or leveling compound is to be used on the floor to ensure the tub is level. The manual also states there should not be more than a 1/8" gap between the tub flanges and the studs. Despite this he said the tub was installed correctly and blamed it on my floor and the fact that I have an old house. He then tried to convince me to spend even more money and tile the shower area. Of course I was not on board with that idea since it involved spending more money to cover up his mistake. I made it clear to him that I would like the problem fixed or receive a partial refund for the bathtub install. Mike then walked out of my house without saying anything. I was surprised by his arrogance and lack of professionalism. About 15 minutes later Chris called. (I'm assuming he's the manager or owner) We discussed the problem at further length. He stated that the tub was installed correctly, although he himself never came to my house to look at the tub. Chris stated that the tub was not level because my floor was not level and that I needed to replace my floor. I asked why this was not brought up before installing the tub. I did not receive an answer to this question. I explained to Chris what the instructions say about using a mortar or leveling compound to level the floor. Chris said that it wasn't used because it can't be used on wood. I could only laugh because this is false. Just to be certain, I verified that a leveling compound can be used on all common surfaces including wood. I told Chris I would like the problem to be fixed or receive a partial refund. He declined again saying it was installed properly. I told him I will have to leave him a negative review since I was not satisfied with his work and he would not honor his guarantee. He then accused me of threatening him and told me my one year guarantee was null and void and then hung up on me. Despite his shocking unprofessional and childish behavior, I found the statement about the warranty being null and void humorous. It was obvious he wasn't going to honor his guarantee. They still have not returned the $200 for the single handle shower valve that was never completed.

Hiren S.

The Worst service ever. Mike from DeWolfe's Affordable Plumbing came to my house to fix drain cover for tub. Initially I was told that it would cost $245 to replace the part because he would have to take the tub apart However, he just removed the drain cover with a tool in 2 minutes. Completely cheated me for the work effort involved. He placed the drain cover that did not level with the tub. When I asked him to level the drain cover, he started being arrogant and rude and asking for more money. Then he just took off with the new and (my) old drain cover leaving the tub unusable.
Very pushy and aggressive people working for this company. Please stay away from this company. Forget about customer service skills he didn't even have proper manners to talk.

Tim T.

DeWolf's!!!
I will never use any other plumber if you do your wasting your money!!
This is the second time I have used DeWolfes. They are fantastic. I called at 8am Mike was at my house at noon. Mike explained everything just like Chris had 6 months ago on a different issue. Mike explained two options one which was less expensive. The second option was the right way to go it solved the problem totally. I won't need to worry about it again. It was done at the price quoted. Thank you for your candor and honesty. Tim every business should be as transparent as you are!!

Raymond D.

Our water heater went out. Actually the pilot wouldn't relight to be specific. Had used these guys before and people gotta shower. They came out, immediately gave us a $6,800 estimate for moving our unit. Michael then told us to order parts from a manufacturer, ( a thermocouple? ) which we did. Phoned them to confirm what we were ordering but conversation did not go well. Seemed like we were bothering them. Parts delivered 2 days later. $225.00 worth. ( still no shower, Ugh!) Then called them to schedule the repair. The price of said repair more than doubled from original quote. When another plumber comes to my home, he discovers its a thermal sensor, not what was told to us. Resets it and we are showering immediately. If you want terrible service and trumped up and inaccurate diagnostic services, these are your guys!

Tapan S.

Not happy with them. They did unclog my two vanity sinks but they did not tell me my two sinks would still be unusable. I guess I assumed wrong that a reasonable expectation would be to have the two sinks operational after they finished the job. They charge you one price, then keep increasing it to get the whole job done. I wish they had just quoted the price correctly and completely at the start.

Maria D.

Came home from the holiday weekend to find our toilet was backing up. Called DeWolfe's the next and they were out here that afternoon. Discovered roots in our main pipe. Chris was incredibly helpful and he talked us through what was going on and what was needed. Repairs and pipe replacement have already been completed. I am happy and extremely satisfied with the service we received. We will definitely use and recommend DeWolfe's to family and friends. Thank you so much!!

Kirk R.

Incredible customer service, quick appt, and great plumbing. Even told me how to get a free new faucet since mine was under warranty! Highly recommend.

Wendy C.

Chris came out within a hour of calling him and cleared my lines on a holiday weekend great service!!!!

Linda M.

I called DeWolfes Plumbing to look at a leak for a job they had previously worked on. It was for a property that I manage. The water had to be shut off so just as I was going to the home, to make sure the tenant was fine with that, the plumber just got in his car and drove off. He was very rude. I will never use them again. We are the customers! This company deserves zero star but because Yelp requires me to rate DeWolfes Plumbing, I have to give at least 1 star to share my experience to those looking for plumbing service. Please call someone else.