DeTemple Co

A W.

Called because our boiler stopped working. A guy came out two hrs early, he had no clue why he was there and said he needed to wait for the other tech to come out... an hour later another guy shows up. Both started working on the boiler and said it had some sediment that got kicked up from when our oil was filled. Cool, it started working. Came in Monday, 3 days after the repair and the boiler is not working. Called DeTemple out again, tech said ""Yeah this part needs replaced. I noticed it last time"". Ok... why didn't the tech say anything last time?? This is redicilous, seems like they half-ass fix things so that it's guaranteed you'll need them to come back out. Also, why was I charged for a shadow/Trainee? He didn't do anything but observe.
Well anyway, we chose to not call DeTemple and went with Jacob's instead.

Crystal B.

Have an old oil furnace that began overheating. Had a HVAC tech out from another company who wasn't sure what was going on with it, referred me to a tech with Detemple that he felt had the best experience with oil furnaces. Called on a Tuesday and was told that tech was out that week and scheduled appt for the following Monday. After a very cold week using space heaters to stay alive, 2 hours before my Monday appt dispatch from Detemple calls and cancels my appt, says tech is out this week. When I mentioned they were out last week too, dispatch seemed surprised. This tech may be the best for oil furnaces, but we will unfortunately never know and lost a week of time during a cold front with no heat.

Karla D.

I called DeTemple to do some small plumbing repairs. They showed up 3 days late. Then the plumber could not do the repairs; the job I had was to install a new shower head which I had in my possession all ready to go. He could do that one. I wanted the bathroom drain cleared. He didn't have a snake, and asked me for a coat hanger. He used the coat hanger to do the repair.....and now I am worried that he damaged the drain pipes using it. He also could not dislodge the drain plug on this Kohler porcelain sink. The last item was a dripping faucet on the water filter. He didn't know how to do that. I called the company that sells the filters, and they directed me to a YouTube video which the company provides and says is 99% successful. He did watch the video and then declared that he didn't have any screw drivers..... borrowed mine.....and then said I would have to replace the faucet. And left. I requested a copy of the invoice and work order. He could not provide them. I got a call from DeTemple that afternoon telling me they were charging my card on file. When I asked how much, she had to look it up. She then said she could only provide a receipt for the CC amount but no work order for 2 to 3 weeks because they are too busty. The bill was a whopping $330 for 40 minutes of time with no proper tools. I complained. she told me they are a union shop and the other charges were for gas and other undefinable stuff. I emailed the company and go no response. NEVER use this company!!

Simone W.

Total rip-off and un ethical company. We had a problem in May of 2021 when our toilets backed up into our bathtubs. Called Rotor Rooters the same day and they came out but couldn't fix the problem and didn't charge me. We called De Temple and they came out but they also were unsuccessful but the technician had to leave for another appointment and told me he would be back and said to call the city as the problem might be city related . City came out and put a camera down and showed me that is wasn't City related but suggested to use some Root X. We never heard from De Temple again until almost 7 month later when they emailed a invoice for almost $1200. I called to get an explanation but didn't hear back again until September 2022 when another email arrived with an invoice for almost $ 900. Again I called for an explanation why they would charge me for something they didn't fix and almost $900 for a technician who was here for 2 hours, the woman on the phone was extremely rude and basically told me if I don't pay she will just let a collection agency take care of it.
I've never experienced such a level of unprofessionalism and rip-off.

Philip D.

Had them out ages ago to help move a gas water heater. My plumbers name was Todd. Super nice guy. Talked in simple terms when explaining things. I appreciated that. He did exactly wheat he said he would do. I would recommend Todd with DeTemple Plumbing. So terrific that I'll request he visit if I need help again.

Kevin D.

Worst experience with a plumber I've ever had. Botched the job badly then ghosted me when I tried to get them to correct their mistakes. Terrible communication, follow-through and quality of work. Would avoid at all costs.

Jennifer H.

Had a heating emergency and was referred to Detemple since my usual heating company no longer works on boiler systems.

The person taking the call was quick to go over fees, including drive time, and stated that they needed my credit card number before service could be scheduled.

10 days later and no call back. I'm glad it hasn't been too cold out! It's a busy time for heating companies but transparent communication is appreciated by consumers. I would have rather heard that they were unavailable or unavailable for x number of days or weeks like I heard from many other companies.

Craig C.

Our water main from street meter to first valve in house needed full replacement. Wayne E. was the project manager. His timely communication and work updates were greatly appreciated. Our work warranted boring under our on slope home. Because of slope and barriers the first bore to the house was unsuccessful. The easy thing for DeTemple to do was go around the perimeter of our house and drill through foundation. More time and cost to me. Instead, DeTemple problem solved by boring a second hole in a different location chancing another fallback. Luckily for me, it worked. The price was as discussed, communication and service of the team were terrific.

CJ B.

Blew off the appointment and didn't call until the end to say they were blowing it off. F- Do not use. I work for a residential contractor and will take them off our list for bigger jobs. Plus called to clarify when they'd be back. No response to message.

Murly A.

Our rental had a pipe burst on a Saturday night while I was out of town. After calling about 10 plumbers who claimed to have 24 hour service, DeTemple came through. The plumber was a great communicator and he drove all the way from Estacada to inner SE Portland at 11pm on a Saturday night and fixed the issue perfectly. Forever grateful for DeTemple!