Desert Air

Ann L.

So today, I went to DMV and got my new license plates and then drove to home depot nearby to get a screwdriver. That's when I came across two men who works for Desert Air plumbing etc. They were too kind to help me to change my plates on car and gave me two little screws to attach my license plate properly. This is what we need in this world. Help one another, and these two gentlemen did just that. Thank you again guys I think it was a Mark & Greg? My apologies I'm so bad with names. God bless you both!

Cathy R.

My AC went out in my house. I called Desert Air after receiving them as a referral from a friend in the area. They were busy, so I had to wait a few days before they would be at my house (totally understandable). Both Adam and David came out, went directly into my attic, told me what was wrong. I had another company come out the day before and wanted to get a second opinion. The other company went outside first, changed something, came back in and the AC still didn't fire up. So I already had an idea what was wrong, but wanted to hear it from Desert Air as well. Adam and David called their parts company and ordered my part right away. After the guys left, the office called me to book the installation of the new part for the next day. Of course she said if the part doesn't come in (it was coming from Rocklin, CA), then they would reschedule. They called the following morning to let me know the part was in and Adam and David would be there during my scheduled time to install it. The guys were here, working well together and fixed the issue. My AC works again! Yay!! I would say this company is honest and pretty reasonable with their pricing. Also, they clean up their mess after too! What more could you ask for? Thank you Adam and David for a great job and cooling my house down! I will refer you to friends! Job well done!

Colleen H.

Desert Air installed both a new furnace and connected new a/c unit in my condo this month. This condo is 46+ years old and had both originals. Desert Air (Spencer is the owner), was recommended by my association because not every a/c co. knows how to install condo wall a/c units. They have to be special ordered.
His installer Jeff did an expert, clean, thorough job on installing both. Desert Air gave me great, prompt service from the first call. The furnace was installed within 4 days.
There was a delay in getting the a/c unit from back east but they kept me informed and fit me in as soon as the unit arrived.
Office gal Jum, was so kind and helpful as well.

A special mention for Jeff, he stayed late on the Fri. of July 4th week-end to finish my a/c install, due to its delay and the extreme heat we'd had. They'd all been working O.T. and were tired and drained.
Even so, he gave up his planned Yosemite trip with girlfriend to make sure this senior gal would have her cool air running and not have to wait a day longer.

MORE THAN a 5 star experience. Like family. Best thing a client can share in a review.

Tracie K.

A year and a half ago Desert Air was hired to install a new furnace and recirc pump in our home. Funny enough, after showing up two hours late and taking all day for a simple swap, the recirc pump was never done. We let our property manager know and Desert Air was sent out begrudgingly. They wanted us to wait even though the recirc pump was actively leaking and causing damage. After who knows what was done we were told they needed to order parts. Now anyone who is in the industry knows that that is a fallacy and most often code for we need to get authorization. It took nearly two weeks before we would receive a call and get on schedule. The appointment was schedule for 2/9 with an 8:30-9:30 arrival. Well it is now 2:22 pm and no one has still shown up to my house. When I called at 12:28 pm no one knew what was going on and I was asked to be called back and when I got a call back from June she told me that the tech couldn't find my parts but had found them and would be there within an hour. I've worked in the industry for years, and have had several companies come to my house since I moved in, and I have never seen the lack of customer service that I have seen since having to work with this company.

ETA: A simple phone call from the CSR, dispatcher, or technician would have alleviated everything. My son missed an entire day of school waiting for someone to show up. No one showed up until nearly 3:00pm. Our dispatcher would have been in constant contact with our customer letting them know what was going on. If necessary rescheduling until the parts could be found. We understand that vendors lose parts or give the wrong ones. We understand that sometimes that sometimes they are broken when they are picked up. We understand that you may have to go to multiple places because one place says they have it only to not have it when you show up and you're left scrambling to find it at another place. We understand that covid has made it harder to get parts. We experience it all the time. Your tech can tell you we work for a competing company. We know the expectations and that things come up. Again, all we asked for was communication. That would have prevented all of this.

joe k.

The worst experience with any in home service. These guys don't know what an appointment means. Cancellation after cancellation. Your time is not as important as theirs and if the job is too complicated they'll just make up excuses to avoid fixing it.

Barrett S.

Run!!!!!!!! Run as fast as you can from this company! Their record keeping is horrible! I used these guys to replace a wall heater in my home 2 years ago. The tech Jordan came out to diagnose and advised it would be best to replace it rather than repair it. Paid him $150 cash. And got an estimate. Decided to use them to replace the heater. 3 weeks after going to their office to pay a deposit of 1/2 the total bill. I had to call to get on the schedule! 2 days later I was on schedule. Office gal said we'll be their at 8am. I took the day off to let them have access. They didnt show up till 10am! They got old unit out and installed new unit but didnt hook it up. Told the guys If you want to come early tomorrow it would be fine. As I work construction and am usually on the job by 7am. Again The next day 10 am they showed up. They hooked up power and gas and tried to fire it up and it didnt work. I overheard the conversation between the tech and the office gal and she was all over him about this particular job should have only taken 1 day and to hurry up and get it done!Spencer the owner showed up to show his tech how to fix a brand new out of the box heater! Next thing you know they are pounding out a preformed knock out for a vent on the back side with a screwdriver! Even after he was told to cut it out with a sawzall or grinder! The grate they put on this hole is shoddy. Then it comes time to pay the balance, which I asked about paying when I paid the deposit, they send an invoice after I requested it. And I promptly paid. Then 2 months later I get another invoice for $150! They claimed I hadn't paid the initial inspection. At the time I had the invoice carbon copy. And showed that I had paid. Office gal found what she missed hand written on the carbon copy stating it was paid! Here we are 2 years later and wouldn't you know hear comes a bill in the mail for $150! All I can say is good luck trying to charge me for a bill I've already paid! This company is a bunch of hacks!

Elise W.

I knew almost immediately after having met Spencer that this was the team for me. Jum confirmed that. They handled the project I needed to have done to keep my house in good working order for those that live here excellently. This was after doing my own due diligent research. I chose Desert Air. I would do it again. The office helped me find appropriate and reasonable finances and the guys worked hard to make sure that not only did the equipment work but that it also LOOKED GOOD. They succeeded.

Kevin R.

Called Saturday morning 8am, they were at the house at 1pm. Fixed the problem in less than an hour and was on his way. Other places were quoting days out.

Lin H.

I called and spoke with Leslie @ Desert Air. I told her the blue UV light on my furnace installed Air Scrubber was not illuminated & it was still under warranty. She promptly took some info from me & contacted their distributor of this Air Scrubber. She called me the next day & told me they had the UV Light/filter for my Air Scrubber. She asked if they could come out today & replace it. Within 1 hour service tech was here & removed & replaced it. Leslie was very professional & accommodating while being very hospitable while communicating with her. Thank you Leslie & Desert Air for your promptness & professionalism. L. Hale

Michelle B.

Desert Air has been great to work with and is also one of the few oil heat service companies in the area that I know of.

I had a lot of issues with my heater this year and the team was very responsive, helpful, and fair. They even provided space heaters for my tenant when the heater was a longer fix time and it was cold in the home, and they were reasonable with charges and billing.

Everyone in the office who I've talked to is very kind and great to work with. Desert Air is now officially my go-to for all heating issues, updates and fixes... thank you!