Deschutes Plumbing

Kevin N.

We got a new kitchen sink, so the job was to install a disposal, faucet, and all the pipes. They did a great job at a reasonable price, less than many other plumbing businesses in town. I will hire again for future plumbing work.

Tom R.

Robert from Deschutes Plumbing fixed a leak at my house the morning on 3/7/22. He did a great job. In and out in an hour! Everything works great now.
I really appreciate the visit and will call again if we need anything.

Jan C.

I'm am thrilled with Deschutes Plumbjng. Jason came out as scheduled. He was knowledgeable, thorough and very polite. It's always nice to work with honest businesses. My husband is a retired plumber so he knows the mediocre from the best. This company is the best and I would recommend them without reservation.

Calvin H.

Let me start by saying the two plumbers arrived on time, and were friendly and communicative. Before beginning work, they informed me that the company charges by time and materials, and the hourly rate was $125. Was that okay? Yes, I said. They did not say anything about the 1-hour minimum, but I suppose that is standard.

My little job took them 30 minutes, and at the end I was told my bill amount (a little under $250). I was not shown a bill. I handed over my card and was told the bill would be emailed, which it was.

So why not a five-star rating? It's the materials markup. My job required three galvanized parts and one other part. I was charged $43 for the galvanized parts (not itemized beyond that). I happened to be in Home Depot the next day. The RETAIL pricing on those parts was $14.36. So Deschutes Plumbing tripled the RETAIL cost, which likely represents a 5x markup for them.

So it wasn't enough to make $125 (on 30 minutes work, remember) plus $75 (a 2x markup from RETAIL) for the other part, plus a fair markup on the galvanized? Really?? There's a word for that and it isn't credibility-builder.

Heather R.

Amazing service!! I called in the morning with a water heater issue (and no hot water for 24+ hrs) and within a couple of hours Brian and TJ showed up and had the problem fixed! Brian went above and beyond to explain the set up of our system (home purchased recently) and to answer ALL of our questions thoroughly. Brian was very knowledgeable and respectful. His follow up after the appointment to making sure the issue was completely resolved was awesome! Without a doubt we will be calling Brian back for future plumbing needs!

Jamie K.

Our first experience with Deschutes plumbing. We are new to Bend.
We will definitely be using again, and again and again!!
From an immediate answer to our phone call, to a quick appointment the following morning.(ours was not an emergency) to Brian arriving early, mask on , shoes off. To a quick repair of garbage disposal. Brian's extra time spent in dislodging a metal piece that was stuck.
Saved us several hundred dollars.
We were very pleased and will use again

Steve C.

Love this plumbing company in central Oregon. Casey and his team always come through for me. From my normal upgrades and projects to a freezing pipe that burst. They are fast, friendly, safe and their communication is perfect to keep me informed. If you are a business or a homeowner this is the company you should use.

C C.

We have used Deschutes Plumbing Company for several years and many different situations, always receiving superb customer service!!

Chris has been the same plumber that has come to our home each time, so we got to know him, and felt very secure that he knew our home well! We have always been impressed with his professionalism, knowledge, and friendliness! Most of all, his ability to assess the problem and resolve the issue immediately, always gives us confidence that everything will be done correctly...and it always is!!

Everyone in the the office is very professional, efficient, and helpful, which also adds to our confidence that the job will be completed to our satisfaction.

We are so thankful that we contacted Deschutes Plumbing Company! They will always be our go-to plumber in the years to come!!

We highly recommend contacting Deschutes Plumbing Company and know that you will be very happy that you did!!
Cheryl
Sunriver, OR

Kevin W.

Recently talked to Casey and his team and they were super responsive and super helpful.

Would highly recommend Deschutes Plumbing. I'm almost sure they are the only plumber in town that will A) pick up the phone and B) get you on the schedule in a reasonable manner.

In a busy town where services who get busy (plumbers, electricians, etc) can afford to ignore your call, Deschutes Plumbing keeps their customer service a top priority. Refreshing.

Steve B.

I had a pretty significant issue with the way one of their plumbers botched a job at my house. Once they understood the issue they sent out a different plumber to come in and sort it out - AND they stepped up to the plate and reimbursed me for the damage. I truly did not expect that.

Laurie, that puts you and Deschutes Plumbing at the very top of my list the next time I have a plumbing issue.

Other plumbing companies in Bend, take note. THIS is how you take care of customers. This level of service is rare indeed.

Fantastic Customer Service. THANK YOU.