Derouin's Plumbing & Heating

Tammy P.

I have done business with them in the past and had no problem. I called them to come out for a leaking water heater and was not informed there was a fee for the technician to simply come to my house. Technician came out and looked at the water heater, told me there were other issues to fix before he would do anything with the water heater and left. Total time in my house was less than 5 minutes and he never even touched the water heater or mentioned a bill or asked for payment. 14 days later I get a bill for $70 in the mail and when I called the owner was belligerent and informed me that nothing was for free. I explained I expect to pay when something is actually done (ie. he starts the job and can't complete etc.) or if informed up front that there is a service call fee. I pointed out that the website states they give free estimates before any work is done. Owner told me that it doesn't apply in my case and he will just send me to collection if I refuse to pay. I continued to try and explain my case and he hung up on me because he was busy and didn't have time to deal with me. I will not be using them again and I would caution anyone else to not use them because there are other options in the area. Derouin's is not that special contrary to what the owner might think.

Kristopher J.

Fast response time, very professional service from the tech Jason, and reasonable rates. Will definitely use them again.

Zachary W.

Their work is actually pretty good it seems, used them 3 times and they were in and out and fixed my problems. However I don't trust them. My water heater and boiler are around 2 years old and i've NEVER had problems with them. I hire De Rouins to do an annual inspection on my boiler, next week the blower goes out. Have them come fix it for a large price tag, the next DAY my water heater goes out. Call me paraniod, but that's just too coincidental. I should have supervised them to make sure they weren't damaging my stuff.

Brian F.

I'm not sure how they rate at actually plumbing because the owner refused to do a proper estimate to get the job started. I left a message with his brother, requesting an estimate on re-routing some pipes in an upstairs bathroom that had been freezing. I went into great detail about the pipe layout and how I wanted it done. The owner had been to the house before and was familiar with the problem, but when he went to the house he did not even go into the bathroom to trace the existing pipes. He quoted me $1740 to run completely new pipes and refused to go back an do an additional estimate to actually see where the existing pipes were without charging me because there was no guarentee he would get the job. I feel he should have since it was his employee that failed to convey the actual request.