Dependable Service Plumbing & Air

Jolie H.

I was impressed with everything about this company. They were recommended to my by a family member and I am so glad I called them. The customer service was impeccable from the initial phone call to set up an appointment for a quote all the way to the follow up phone call after the work was completed. I will be using this company for all my plumbing and hvac needs in the future.

Robert J.

After hours call $99. Scheduled 5-7 pm arrived 7:30 pm. Nice guy. Replaced clocked valve under sink. Less then 1 hour work. Total bill for replacing shutoff valve $430. Works fine but crazy expensive.

Marianna M.

Kevin cleaned out my dryer vent. Turns out it was completely blocked with wet lint. He was here 2 hours and did a fantastic job. I had someone else from a different company come out 6 months ago and he was here 15 min and my dryer didn't dry any better after he left. So who knows what he did. Kevin with Dependable Service is the best. And very reasonable price. Will do every year from now on.

Richard S.

These guys did a good job helping with a serious plumbing issue. Renter decided to use the kitchen sink as a grease trap. Even though they had to pull out the big jet washer they honored the original quote. Manager rearranged the schedule to take care of me and AUSTIN did a great job making sure the job was done right ... these guys may not be the cheapest in town but you get what you pay for.

John B.

I had a minor emergency and tried to fix it myself by going to Ace Hardware to buy the parts. Ace didn't have what I needed, but while there, by chance I ran into two plumbers from Dependable. They were very kind, answered my questions, told me where to get what I needed and even refused to take tip. That's pretty rare nowadays. I am not easily impressed, but next time I need a plumber for anything, I'm calling These guys.

Jake G.

I would, and have, recommended Dependable Service to our customers. Their team, from the office to the plumber, has always done an excellent job and our customers have always had great things to say about them. They are available 24/7 for any of your plumbing needs.

Waterford5301 W.

Called for an appt. Was told normal windows was 8am-11am. I said I could not do anything past 10am as I had prior commitments or could schedule for another day. I was told that the technician would be there between 8am - 9am Monday morning. I arrived exactly at 8 at the unit. At 8:38 I received the following from their texting system (which I thought was awesome)! - SOME INFO REDACTED (WITH ----) AS IT WAS PERSONAL INFO. Hi, your technician Keith -------- (Rating 5.0/5) from Dependable Service Plumbing is on the way to --------------, Pawleys Island, SC 29585 USA. Track now: https://goo.gl/xsvScX. Call our office for any questions: (843) 979-9977. 8:38 AM I used the tracking and it said technician was 2.1 miles and 8 minutes away. After 35 minutes and still no technician I decided to call the office. I was told the text was sent out too early and the the technician still had not left the office and was still on site. It was now past 9am and I could not wait (especially since I stated I had to be somewhere, that technician would not be there in time). I actually took time off work to meet the technician. The office did apologize for not making the appointment time and I wanted to know if I wanted the service manager to contact me. I said yes, if he calls I will update the review. So far, however, Dependable Service has not been so dependable. And I am a customer in their loyalty program. That is just not the way business should be done. Don't send the 'on their way' text if they haven't left yet and if they can't make the appointment give a courtesy call. Sorry but everyone's time is important. A phone call really goes a long way. I booked another plumber for later this evening.

Mrs. H.

I don't typically write a review unless I can speak positively about a company. I feel the need however to share as I wish I had known how INCREDIBLY EXPENSIVE this company is before they came out to my home.

Mike W.

Great customer service! Dave and the staff at Dependable Service Plumbing were very professional and efficient to work with. They provided the highest quality of service with a quick turnaround. I enthusiastically recommend this company!

Hannah K.

AMAZING SERVICE!! We came home to a soaking wet closet floor, and no water damage elsewhere. We debated whether to call a contractor or a plumber, and are so glad we decided on plumber. I was able to make an appointment in the morning and have a technician come out at 1:30. We were sure we'd have to tear up the wall and floor in order to find the leaky pipe somewhere between our bathroom and closet. Luckily, Brian is great at his job and found out that it was a much simpler (and cheaper!!) fix. He also snaked the drain and fixed a stubborn sink while he was here. I ended up signing up for their loyalty club (definitely look into it, it's a great deal), and although I hope not to have plumbing issues, I'm glad to know DS Plumbing will be there to fix any problems that arise.