Dependable Rooter and Plumbing

Nanale P.

I have a hair salon in Saratoga and I start having problem with one of my sinks on weekend which was Saturday shortly after my small problem become a very big problem I couldn't use the sink and I needed someone ,happen to call this place They sent someone on Sunday and he was actually not only on time but even afew minutes earlier waiting for me .I was so excited to see him ,shortly after we find out about the whole thing he started the work he did a great job I am recommending them to everyone they had everything in their truck which was amazing for me anything that we need it was awesome because the other plumber that I called before , they had to stop the work and go get the stuff from Orchard supply but these guys had everything in the truck right there I am really happy with them and I recommend them to everyone specially on the weekend when everyone not answering your phone and you need some one. thank u again.also this is the type of sink that they worked on not to many people know how to work wit these kind I got this picture from the web I hope it will helpful for some one like me that is looking for a plumber for certain kinds of sink.

Cindy V.

After these crazy rains, I had a contractor go under the house and determined I had mass amounts of standing water! Several of my pipes were sitting in water. My foundation was beginning to shift due to the muddy earth. To determine if there was a leak, the contractor dug up the mud around the pipes and the water kept rising from the ground beneath.

I had two options - put in a sump pump in the crawl space under the house (2ft clearing) or dig a 6 ft well on the perimeter of my home that would draw the water in and pump it out.

I put in the well and I should have done it years ago! They used my existing drainage pipes to take the water away and were very reasonably priced (it took 3 days of work with 2 guys full time).

I know many of us have the same issues so I wanted to share what worked for me as I had not heard of this before.

I used Dependable Plumbing who were OUTSTANDING! They gave me several options, including cheap ways to fix myself. The customer service was very responsive and the workers were all very friendly and hard working and extremely clean. One even sent me pictures of the water under the house so I could see what he was talking about! They did not ask me for a post on any site - I just felt compelled as they were fantastic in helping me solve a problem I had been dreading for years!

Jf S.

Be very careful! Get a second opinion if your requirement is not an emergency. They may know what they are doing, but are looking to expand the project, and definitely are on the VERY high end in pricing!!!

Cheryl K.

I've lived in this house for 38 years and have finally found my forever plumber! The first impression set the stage for excellence when I was texted with a photo of the plumber. He came at the appointed time and put on his shoe covers before entering the house, never seeing my sign to remove his shoes at the front door. Wow! He gave me 2 options and the owner dropped by to give us the cost of the second more expensive option. We were never pressured to select the more extensive/expensive option. We were surprised that they could get started immediately and they did EVERYTHING (plumbing, drywall replacement, texturing, painting and clean-up). The owner stayed in touch by texting me to make sure all was well. Yes, he cares about his customers.

Mindy W.

They are what they say they are dependable. Sean came out to the house early this morning and worked so hard at clearing the drain. When the drain was definitely a bigger problem he gave me a price quote and work very hard at fixing the problem. Didn't leave the house until we had working drains. Thank you Dependable Rooter and Plumbing Sean is a great worker and asset to your company. A real pleasure to have in our house.

They came back to our house this morning and finish the job thoroughly and professionally. Oh my gosh I am so impressed with this company five stars just isn't enough for how hard they work and they do everything that they can to make you satisfied. Very happy customer. A+ thanks Sean you're a great worker

Thank you Smiles

Lori M.

I was put in touch with Dependable Rooter from The Home Advisor website. They were the first plumber to reach out to me and I think we were lucky. Sean was the plumber sent out. He was knowledgeable, friendly and explained things as he went along. Sean had to stay late to finish up the job. Thank you Sean!

Yogesh K.

These guys are not for smaller tasks. I needed to fix leaking faucet. I had instructions from manufacturer on the steps to perform which were straightforward. The visiting technician was not even willing to open faucet handle to identify problem. Just by visual inspection he recommended replacing whole faucet and gave very high estimate for replacing cartridge that costs probably 20-30$. They charge high fee upfront so when technician is not even willing to make any effort to identify issue thats taking advantage of the customer.

Mehmet G.

Such nice people! I called on a Saturday morning and the wonderful lady on the phone tried to find a way to accommodate and work around my schedule that same day. Cecilia came out on time, exactly as agreed to, and removed a 2 foot long root cluster from the drain. What a pleasure to work with. I will certainly call them again when needed.

Stu A.

I'll stick to the basics. We had a sewer line clog. A gent from Dependable came out, went under the house to scope out our pipes. Said we have a 1-way clean out. True. He said code calls for 4 clean outs. I looked at the municipal code for our city - I do not see anything in the code that calls for multiple clean outs (our house is a standard sized rancher). He said given the length of our house, and the ""complex layout of our cast iron pipes"" (hmm....), he recommended putting two cleanouts in. How much? $2,400 for each clean out. We should also have them power wash off the gunk with a sewer jetter. Makes sense. How much? $600. So 1 cleanout + snake the clog + power wash = $3,000. Add in the 2nd recommended clean out = $5,400. Got it. He also said that given the age of our cast iron pipes (42 years), that we probably will need to replace them. He might be right about that. Ok....how much? $24,000. Ok. Got it.

The first question he asked when he arrived is: ""are you looking to stay in the house long term, or are you looking to sell?"" While one could argue that this is a logical question, given the above context, that feels like a sales qualifying question to determine how big he can go in the sales pitch...in terms of 1) how many sewer line services he can sell, and 2) the price per service. I'm guessing the zip code may also play into the price quote.

Decided to get a 2nd opinion/price from another 5-star company. They said: one clean out will do it. We don't need 2...much less 3 or 4. How much? Clean out install + snake clog + power jet walls = $1,500. So half the price from Dependable. I think this price is good, but not unusually so. I had talked to a 3rd reputable plumbing company in Mountain View who said putting a new clean out in ranges from $800 - $1,200, depending on how deep they have to dig. Our sewer pipes are not abnormally deep. The company we used had to move some sprinkler pipes, and they replaced a leaking valve with a new ball lever (yeah!), all within the $1,500. So my take is the price from Dependable was the aberration, as well as the push for us to put in multiple clean outs. As for comments like the complex layout of our pipes contributing to the need for additional clean outs, I'll leave that to the reader to decide.

Re: the $24k quote to replace the sewer line, we have a quote from a reputable trenchless sewer company for much less than that (well below $20k).

I'm giving a 2nd star because I think the gentleman technically knows his stuff. I appreciated that he went under the house to scope things out, and he took a camera to the lateral sewer line to understand the situation from home to the street. I just think their pricing is out of line, and some of their sales tactics are on the sketchy side.

Ann M.

Gouging doesn't even begin to describe my experience with these plumbers. Yes they came out quickly, but when the problem was determined what was needed, I asked how long it would take, and the plumber said about 15 minutes, and then proceeding to give me a quote for $615. Now, I don't know if it was because I am a woman, or because I was in Los Gatos or both, but the last I checked, plumbers don't make $1800. an hour. They thought I was desperate because it was a rental property, and saw an opportunity to take advantage. Then they charged me a service call fee of $90-something to give the quote.....What a waste of time and I was so furious they tried to gouge me thinking at a vulnerable time. Business must be good if they think they can get away with that. They were referred by another plumber who didn't have time that day, so maybe they were both getting paid.

The part that needed replacing ended up being $7.30 (yes, that is $7 dollars, and it took the other plumber only 10 minutes to change out, and I paid just the normal service call fee of $75.00.

Maybe all of the other reviewers have endless amounts of money, and don't know they are being gouged...but it was so obvious that they priced the job to the address and me being a woman instead of to the time and effort the job took.