Dependable Plumbing

Michael R.

We called for help Monday morning after Christmas when our hot water in-line heater stopped working. In spite of a full calendar of work, two experienced plumbers came to our home by noon and diagnosed the problem. Next morning a team came and replaced the old heater. All were courteous, explained what they did and how we should operate it and cleaned up well before leaving. We are grateful for their """"dependable"""" help.

Sue W.

Austin has been a dream to work with. We needed a new water line from the meter to the house. It was a full days work and they did an awesome job. They came back a week later to install new PVC piping on our downspouts because the old ones were done in corrugated pipe and all that did was clog with leaves. We now have clean-outs at every downspout so we can keep the leaves and twigs cleaned out. Now the water will run away from the house and quit undermining the foundation. I've seen some bad reviews from years past, but they have turned the business around and I highly recommend Dependable Plumbing for any needs you may have. Friendly, honest, on time, great people to work with.

Me Y.

Dependable? I think not! They were supposed to be at my home at 9am. Nine came and went. No one called to say they were not coming or that they were going to be late. Finally, at 9:45 they showed up. Two men came in and looked at my shower drain...never touched it, and said it would be $350 to try and fix it or $650 to completely replace the drain. So, the next day we called RIDGE PLUMBING 706 258 2304. They called to say they were on the way, they showed up on time. Larry had the drain fixed in 15 minutes and the cost was $95.

Bg B.

Don't use this company without asking for an estimate. Charged me $467 to change pressure switch on pump. A fifthteen minute job!

Julie R.

I felt uneasy with this company from the start. First, the technician said something along the lines of, """"If I find something else small, I won't charge you. I'll take care of you; just don't say anything to my boss."""" After paying $2,000 to have a new water heater installed, they had to come back a few days later because my sump pump in the basement started leaking water. (after they did some work in the very closet where the pump is housed). Another $300 to fix that. Finally, I asked for a quote to run a water line to a new refrigerator. Another $600 or so. The tech said he would need to run it from upstairs. When I pointed out that a sink was right next to the fridge, he was like, """"Oh yeah, I did not think of that. You can cut that cost in half then."""" I called Ghorley plumbing next. And I'll never call anyone else now.

D S.

We had this company come out to resolve an issue with a egg odor coming from our water supply. The tech claimed that the water heater needed a new anode (onsite for less than 1 hour) he replaced the anode and charged us $350.00. This did not have any impact what so ever on the problem. We still have the egg odor and we are out $350 dollars for nothing. Buyer beware! Use this company at your own risk.

Gary P.

Do not use this firm. Here's why: I made arrangements to have an on demand water heater installed three weeks before i was to fly up to my cabin in LIJ (spent nearly a grand doing so) so that I would be present for the installation. The day they were supposed to show they didn't. I got a call late that day telling me they would show the next day at 8:30. Never showed and I had to never got a call back to inform me of why they didn't show. Called over a dozen times with no response until finally Ray called me to let me know someone would be there to install the device before I has to leave for the airport at 3:00. Mack showed up at 1:30 dropped off the device and told me he could not install it today. They have an answering service so it is impossible to speak directly with anyone. They did nit communicate with me and outright lied about the installation and scheduling the work. So here I am out $1,000 in travel expenses and without the device installed. Hire this outfit if you want deplorable communication and complete lack of client service but I would advise you not to.

Aimee S.

WORK WITH CHRIS NOT JIMI! Difference of night and day. Jimi did the sloppiest work I've seen in a while, recommended a tub that didn't fit properly and now I'm out the cost of more repairs, he lied about reading tub spec sheets, and now about a month after it's been installed, he still hasn't come to seal the tub gaps he left or repair the leftover damage. ASK FOR CHRIS, STEER CLEAR OF JIMI. Unless you want to go broke over fixing his mistakes.

MAGGIE G.

Odd, Aimee did the outstanding review for Sweat's. Think I'll stay away from both plummets. If you have friends leaving reviews, where are the customer reviews?

Tom T.

These guys are great- came out to put in a new hot water heater on a very cold day. quickly in the morning, had to overcome a problem with my wiring, had me back in hot water in under an hour. Professional, competent. Thanks!