Dependable Plumbing

Melanie B.

My HOA referred me to Dependable Plumbing as my bathtub was filling with water when the washer was in the rinse cycle. I know - totally weird. Anyway Kent was the plumber who came out. The time window was 9:30-10:30 and he came out at exactly 10:05. He was awesome! So nice and friendly and very knowledgeable. Also, very honest. I asked him to look at my water heater to see how much more life it had - as it was 10 years old. He thoroughly checked it out and told me I didn't have to worry for another 5 years! He could have so ripped me off and I would not have known otherwise. It wound up taking him 2 hours to fix the plumbing problem as it was really clogged, and while it ultimately was not the responsibility of the HOA (Bummer!), I felt the price I was charged was very very reasonable. He worked his ass off I was really pleased. I would definitely ask for Kent if and when I have to use them again.

Michelle M.

The plumber came out on Monday and promised me a quote on Tuesday. I called to follow up on late Tuesday afternoon and the receptionist told me to call back on Wednesday when the plumber would be in the office. I asked if she could take a message. She did but it still didn't do any good. I didn't get the quote until the following week and by this time I had called someone else. Keep in mind that I was without hot water this whole time. He also totally missed my water pressure measuring at 150 psi which is considered flood level. This was the first thing the other two plumbers did who came out to look at my slab leak. I was also given a quote to jack hammer my slab which I was told by a leak specialist would hamper the integrity of my foundation. So glad I dodged this situation.

Mark R.

I live on the third floor in a condo, had a few plumbers come out and try to fix the issue no one was able to. Kent gave me a head up call and arrived and even waited for me to come home as i was in traffic. Kent got to work without wasting any time and fixed the issue in minutes. Less here is you get what you paid for, pay top dollar get top service pay low get low service.

Kelly D.

Run, run, run from this company. They not only did not fix my toilet problem but caused an additional problem with my kitchen sink. Apart from that, they did not arrive when they said they would, nor did they return phone calls. Steer clear.

Michelle K.

The apartment complex I live in hired this company to re-pipe the water lines in all our units. We were told that after an initial inspection, the plumbers would provide us with the approximate locations in our units that they would be working in, and the dates they would be entering each individual unit. They also said the work areas in our units would be protected with drop cloths and that debris would be vacuumed at the end of each work day.

NONE of these things were done. They did not leave any indication of where or when they would be working. They did not cover any part of our apartments with protective coverings. I know this because I came home during lunch one day and saw them making a huge mess in my bathroom and kitchen SANS PROTECTIVE COVERING.

They did not clean up remaining debris at the end of the day, or even at the end of this project. There were pieces of drywall all over my floors and countertops.

Worst of all, when I came home yesterday I was unable to unlock my front door using my own housekey. For whatever reason, my key no longer worked, and they were the last people to lock my door. I had to call the property management and have someone come over and break into my apartment using a credit card. The next day the property management sent over a maintenance worker to figure out what happened to the door, and he determined that the plumbers broke my lock.

So not only did these guys make a huge mess in my apartment, they damaged my door handle such that I was locked out of my own unit for over an hour, at night. I tried calling their office to yell at them, but they never pick up their phone! DO NOT HIRE THESE PEOPLE, THEY ARE CARELESS AND UNPROFESSIONAL.

Brad M.

Dependable Plumbing is a life saver. My A/C went out during the recent heat wave so I called Dependable. As busy as they were, they were able to schedule me the next morning.

Frank came to my house and within 2 hours my A/C was working! He was very professional and cleaned up all of his mess.

I can't express how grateful I am that they were able to help me out on such short notice during a heat wave.

If you are looking for a 'Dependable Plumber', then call Dependable Plumbing.

Thanks Frank!

Susan N.

The tenant in our San Diego rental called us with a kitchen sink drainage problem. I left a message on a Sunday afternoon and followed up with a call on Monday at 8:00 am. The office staff were fantastic and immediately scheduled a 1:00 pm - 5:00 pm window for repair. I explained that I was returning home to San Francisco and needed the appointment to be as close to 1:00 pm as possible. The office staff called at 12:45 pm, James, my technician, arrived at 1:00 pm and through pure perseverance and care the problem was resolved. I appreciated that James was willing to stick with me as we resolved a multi-step repair that affected many condo units besides my own. I would whole heartedly recommend Dependable Plumbing. Thanks James.

Elmer W.

I called Dependable plumbing to correct a leaking gas valve in the laundry room of my rental condo. The work was satisfactory but the price was excessive. I was told that the work had to be inspected and approved by the City Of San Diego. Dependable said they have to arrange the inspection, collect the fee from me and remit to the City. They charged me $516 as the Cities portion. Come to find out the City charges $177. Talked to the General Manager at Dependable and all he could say was did I sign the work order. I said yes but was not told the truth. got nowhere. Never again will I use Dependable and my Homeowners association is also dropping them.

Lisa D.

I had both a leak and a clog in condo kitchen sink a few weeks ago. Dependable is the HOA contracted plumbing company, and I had an overall positive result three years ago when I needed them to install a new bathroom sink. I gave up trying to remedy my recent kitchen sink problem myself which was a good idea. I needed a professional. A good word to describe the office staff used in another post was accurate. They were very sympathetic. The tech, Jim, was very patient with all my questions and also determined to get to the source of the problem. He tirelessly performed a lot of trouble-shooting and investigating. The problem seems fixed now, and I am grateful for that. In the past I have been taken advantage of by contractors and other plumbers who were not this dedicated nor took pride in their work . I feel relatively secure there is a reliable plumber to call now if something goes wrong again (which ofcourse I hope won't),

Jackie C.

My water was shut off on a Thursday because of a backflow testing I failed to do. I was distraught. I called dependable plumbing because I used them last year and thought they would live up to their name. FAIL. They said I would get a technician at my property form 9-11 am. I did not. They called and said 12:30 at the latest. Still no technician. I called the office and spoke to a Carla who said the City of San Diego Water Department does not turn water back on for residents on Fridays. I called the water department and they were kind enough to have my water put back on by the manager of Backflow, Felix Garcia, but only after the testing was done. I called dependable again and they said 3-4 hours, i then complained and told them the water would only be put on if they do their job, and did it on time. The lady on the phone then told me an hour and a half a technician would be at my house. Almost 2 hours later I get a call that the technician is on his way but is still 40 minutes away. The water department closes at 5 and they are 40 minutes away from my house and it is already 3pm. They are cutting it real close.

They told me 9-11 am and it is late afternoon, thats a lot of time I could have been doing something important instead of waiting all day for a so called dependable company that was supposed to be here 6 hours ago.

Don't depend on them. TRUST ME.