Denton Lawn Sprinkler

B A.

New resident in Texas. Sales team roped me into 12month service even when they know the growing season isn't all year. Charges monthly for full service even though they know they are only visiting once a month in dormant season, if even. Requests for change in service followed, yet still charged for same service. Request call prior to service so that we can leave the dog inside, have received 1 call in 7 months. Will not renew contract next year.

Tammy B.

Just signed a contract with these guys for lawn mowings and fertilizing treatments for the next year. We got a great price and we are able to make monthly payments. We have had them mow our yards for several years now but just now letting them treat the lawns as we had Tru Green in the past and always seemed to have problems with them. But any time we had a complaint with any of the mowings my husband would call their office and they have always been cordial and sent someone out in the next day or two to fix what we wanted.

Clint M.

Had an a pipe bust, and these guys were at the front door in no time. They got right to work and were very professional.

Barbara L.

Today Denton Lawn Sprinkler came to make a repair on our 28 year old sprinkler system. Sprinkler repairs seem very expensive and I carefully watched their work. I appreciated their professional manner and efficiency.

Paolino and Alberto arrived today and were so fast and efficient locating the problem and making the necessary repairs. I had a similar experience last month with John who reviewed our full system.

Steve H.

Was told they would spend an hour at $115 to determine the cost. Was not able to determine the exact problem and I knew it would go over the $115 but the charge was $400 and not complete with an estimated hour and a half to finish. Somewhat complicated but that was a shock.

Crew was very polite and efficient in their work flow. Receptionist is a little rude and inconsiderate. I'd replace the receptionist if I were the owner, maybe put her in a different position until she matured a little. The field guys were very, very good at their work but somewhat unpredictable when it comes to the pricing.

My only experience in the past has been with the same company and my experience before was much better. I still plan to use these guys in the future but a little disappointed especially with the receptionist.... really.

Jason B.

We called this company to come out and fix a couple of sprinkler heads we saw were gushing water out into the street. The receptionist was good about taking down the details of what we wanted done, which should have been pretty straight forward. 2 sprinkler heads and reprogram the system to water the lawn.

The simplicity of the experience ended after this. The technician upon inspecting my system concluded that not one or two, but all 40 of my sprinkler heads needed to be replaced, and that we would need to spend more than $1,000 to complete the work.

I asked for further detail, and the technician further elaborated that even though 35 of the 40 sprinkler heads were spraying, all 40 still needed to be replaced. You can imagine my frustration. Why do we need an overhaul if most of the parts are in working order??

At this point I told the technician I thought he was trying to fleece us and to fix only the worst sprinkler heads so long as the cost didn't exceed $300, and that we would never use their company again.

Moral of the story: I can't trust a company that sends out technicians that try to pull this kind of scam and turn a simple minor repair request into a major overhaul. Never use this company!

Jeff B.

never ever use ds. the worst client care i have ever experienced in a commodity- based service. lack of interest by their " leadership". retrospectively, i am embarrassed i ever engaged them. the office manager could have cared less and sought no innovate means to solve our concerns.

i used ds to install a booster pump, at their recommendation. i used it for 3 months before fall- at most. cost $1,500. actual cost for same unit: $500.00. ripped off beyond belief. flooding endued and therefore no need to water.

failed before i used it i. 2015: in late june 2015/failed in july 2015. in texas dfw region, no one need to water due to epic rain. my road was closed to flooding past july 4.

after starting my irrigation system denyon sprinkler product failed.

call 1. little interest. call 2 denton sprinkler failed to show. the weather was their excuse. earlier in the day, we had thunderstorms, but cleared well before their " appointment time "range". be advised - it is a very broad range.

call 3 -the manager, stephanie, was "out". she never bothered to respect our request for a callback.

call 4: denton sprinkle informed us " you one year warranty and it expired. for "another $1,600, we could replace the pump" .

how many in of the communities in the dfw region needed to even turn on their irrigation ina pril, may or june ? minimal at best.

denton sprinkler could care less about a long term relationship with their clients. no interest in seeking a logical solution.

i was ready to award a $20,000 contract. this experience has been so bad, the owner should be embarrassed with how he and his employees handled this situation.

the expense of my water bill is a direct result of poor product and poor service by denton sprinkler.

finally, when a "denton sprinkler team" did arrive, 5 days later, besides a strong difficulty to communicate, they completely dismissed the reason they were called to our residence. worse, the " office manager" , whom we calle d to express our extreme frustration of the lack of professionalism and complete faiure for the issue to be addressed,. worse, she blamed the crew telling us the work order was explicit to address the failed pump.

denton sprinkler dispatched a crew who admitted they had no knowledge of this very simple pump..

adding further evidence to denton sprinkler lack of interest in customer care and sole interest in gouging money, the crew told us they had no idea as to how to address our real issune, told us we had to call the denton sprinkler office and request/ schedule yet another technician who knew the pump.

all this time my water is leaking, i have to shut my water off, all because ds failure. my water bill has grown due to ds failures.

their solution: pay ds $1,600 and ds would happily replace their failed pump.

clearly, they use subcontractors for service, take no interest in service, or customer relation.

it is sad i have to waste my time in such a detailed report but if it helps anyone contemplating using this firm and steers them away, then my effort has in reporting has been worth it.

if ds actually reads this and follows up with me, i'll report the. outcome.

i cannot even approve a1star...

Sally N.

You cannot find a better Lawn and Sprinkler company that also does fabulous retaining walls, drain systems, and yard work. We have had them do numerous jobs over the years and they are 100% quality folks. Years ago we had serious side yard drainage issues that they totally solved. Recently they have replaced two retaining walls and steps done with landscaping ties. They arrive on time, do a high quality job, clean up well, and are fair in their pricing. They aim to please. I don't understand the issues other people have had, but we would recommend them 100% with no reservations! Paul and Sally Northam, Corinth TX

Mike P.

Had them out to look at a couple of heads not working. They canceled the first appointment and rescheduled for the Friday before memorial day. Came at 4:10, the tech was by himself. He did a system check and found two heads not working. He dug and found a leak. Said he needed to dig further. I asked him specifically NOT to dig up a stone, mortar wall near the dig site. He not only dug up the wall, but destroyed it. He fixed the leak, which did not supply water to the two heads not working but found another leak. He said it was getting late and would have to leave. Not sure when he could come back. He presented a bill for $245 which I paid. Over the weekend, I repaired the other leak myself, found the problem with the two heads, repaired that, called the following Tuesday to tell them they were no longer needed and asked them to please repair the damage to the wall they dug up. They ask me to send pictures, which I did. I never heard anything back from them at all. I called to ask them if they received my pictures and what their policy was regarding how they leave the property. They said they leave the property exactly the way they find it. They said they were waiting to talk to the tech but would call me back. Three weeks later and no response. I emailed them several times and they never responded. All they did was damage my property, repair one leak and charge me $245. I can't recommend this company. An epic fail all the way around.

Redmond D.

Denton Lawn and Sprinkler socked us with a $475 bill for a system check up and replacing some sprinkler heads. I am not sure if this is because this particular crew took us for a ride or it is the general practice of this business.
We still have not received an itemized bill. Unfortunately, I was out at an appointment and my wife wrote the check for $475. I was floored when I got home and my wife told me about it. They also wanted $200 to order a replacement valve which they dropped to $100 when my wife protested.
Does it take three hours to run the system and check it for faulty/leaking sprinkler heads? This is outrageous.
They were also supposed to come and show us how to set the sprinkler but never did show as promised yesterday evening, June 18, the day of the service.
We will not use Denton Lawn and Sprinkler again for our Sprinkler system needs and surely we will relay to our friends how we were charged what appears to be twice what one would expect for a normal sprinkler system tune up and repair. Our system was functioning and was not a basket case to spend $475 to fix.
This has been a very unpleasant experience for us.