Denton Lawn Sprinkler

Heather M.

My husband & I decided to have new sod installed in our front yard at the end of May. We contacted Denton Lawn & Sprinkler because they had done the sod on our neighbors yard the previous year & we & our neighbor had shopped around & it was a very fair bid. I left a message & received a call back within an hour by Josh Durettte. I spoke to Josh & he came out the same day & gave us an estimate. I was impressed by responsiveness & customer service but that all began to quickly fade. The next day I received the estimate & immediately confirmed a date with Josh after my husband & I had reviewed the bid. Josh said that they would be there to install the sod next Tuesday. I made arrangements to work from home so that I could be there on Tuesday. Around 8:30 am the Denton Lawn & Sprinkler truck pulled up as scheduled. A could of men got out & they asked ME so are we here to do the front yard or the back yard? The front yard I responded. Then they asked ME where the sod was. I don't know I replied. The amount I paid certainly covered the sod! I was really disappointed with the lack of communication between the company & the people sent out to do the job. They said we don't know where the sod is. They told me to call Josh & ask him. I called him & at that time he told me that they weren't able to get the sod today & that it will be here tomorrow. Both their own workers as well as I were surprised. He told me they would prep the dirt today & that the sod will be here tomorrow. I was frustrated. I didn't move my schedule & meetings around to watch people move dirt around & would not be able to adjust my schedule again. I would have to pray all went well. All day my husband & I were so looking forward to our new sod! It was a big investment for our first home & was going to make such an impact on our curb appeal. The entire day passed. Not a single missed call or text from Josh. We were soooooo excited to arrive home & when I rounded the corner what did I find but absolutely NOTHING!!! AGAIN!!! We were two full days in & still no sod. Can you imagine if I had adjusted my schedule AGAIN?? I was furious & starting to get nervous that I was being taken for a ride. First I called Josh & left a voicemail. I waited 39 minutes & then text him. I was furious at the lack of communication & respect for my time. I waited another 30 minutes & then sent Josh an e-mail & then last after over 2 hours called the office & Josh's boss was there & picked up after he heard me leaving a voicemail. I wish I remembered his name. He was so kind & compassionate & just plain got it. Communication!! All Josh had to do was communicate & he just wasn't doing it at all! Apparently this is an "issue" Josh has. His boss openly told me that when things are going well he is great with the customers but when they are not like in our case when he couldn't get the sod he doesn't do anything at all!!! His boss assured me the sod would be there Thursday & it was. I did have to contact Josh again as to how they had not cut the lawn around our round paver stones & how they didn't bother to cut a straight line on the property edge. He didn't think it was a big deal! Really? We are paying you several thousand dollars. My husband agreed & finally the following Monday they came out & fixed that. See attached photos & you decide.

My advice if you decide to move forward with this company is don't work with this company!

Update after owners response: THE OWNERS RESPONSE JUST SHOWS JUST HOW MUCH THEY JUST DON'T GET IT! HIS ENTIEE RESPONSE IS ABOUT EXCUSES INCLUDING WHY THINGS DID NOT HAPPEN WHEN CONFIRMED & HE SEEMS OBLIVIOUS TO THE FACT THAT NONE OF THIS WOULD HAVE HAPPENED IF ONLY THEY HAD COMMUNICATED!! WE ARE REASONABLE PEOPLE & GET IT! COME ON YOU CAME UP WITH THE INSTALLATION-DATE. MAYBE YOU SHOLD CHECK IF YOU WILL ACTUALLY HAVE THE SOD BEFORE SCHEDULING A DATE?? JUST A THOUGHT. DENTON LAWN & SPRINKLER YOUR RESPONSE IS LAUGHABLE. ONE EXCUSE AFTER ANOTHER. YOU EVEN CREDIT YOURSELF ON SHOWING UP ON MONDAY TO FIX THE PROPERTY LINE CUTS. THATS AFTER I HAD TO CALL & CONPLAIN & JOSH TRIED TO TELL ME ITS NOT A BIG DEAL AS THE GRASS WILL SPREAD ANYWAYS. NOT AT ALL SURPRISED BY YOUR REVIEWS NOW. YOU HAVE NOW EARNED YOURSELF A REVISED REVIEW TO A ONE STAR RATHER THAN A TWO STAR. THE ORIGINAL TWO STAR WAS BECAUSE YOU LED ME TO BELIEVE THE ISSUE WAS ISOLATED TO ONE PERSON WHICH IS OBVIOUSLY NOT THE CASE.

TJ c.

Started out good but they ruined my yard! I've used Denton Lawn and Sprinkler for 4-5 years for cutting my grass and even to install my sprinkler system. About 1 to 1 1/2 years ago they offered fertilizer service so I switched from True Green to them because I trusted them and it would be more convenient. Within a year my back yard was dead and gone, just weeds and dirt and my front yard was very thin so I called them and Josh came out to look. First Josh said that the sprinkler system wasn't covering the yard properly, I told him that they installed the sprinkler years ago and haven't had any problems until now then he changed his story and said it's was probably rabbits and moles. Then said they could put posin out for $40.00 and I needed to get rid of the rabbits. Well BS. I called another yard company to take a look and they said the yard was burned. So after calling Denton Lawn back and trying to get the owner with no luck I was finally able to get a email to send before and after pics of my yard and finally after several weeks of emailing the owner John Crew came to look and said yes they over fertilized which killed my grass.. we both agreed he would replace my backyard grass free of charge unless I wanted to upgrade the grass which I would pay the difference.. great news except that was on March 30th and still no grass. May 17th John Crew said He would get with Josh and set it up and order the grass. Well still no grass. I just want my yard back to the way it was before. John C.

Celia P.

Today Paulino did an excellent job of figuring out what the problem with our sprinkler system was, repairing it and saving me money! Excellent job and he was very personable and professional! Highly recommend Denton Lawn Sprinkler.

Susan P.

Once again I do not get my scheduled lawn care. Since they have taken over my yard I no longer have grass but weeds. I called today and of course they are closed in observance of Good Friday and my yard has not been cut in 3 weeks even though it is scheduled for every other week. If they don't show up today I WILL NOT be continuing with them and will be kicking them to my weed infested curb. I've tried to get the owner of this company out here many times and he has never shown up so I'm pretty much done with them. I don't even know why I have to give them one star because they aren't even worth that much.

The D.

If I could give them less than 1 star I would. Overcharges and deception on a simple shut off. They go back on everything they say and you've got to watch them like a hawk,horrible. Bad service. Stay away. Overpriced (they get 115.00 hr. more than my surgeon) , and unprofessional, watch your pocketbook.

Abby F.

Destroyed our grass. Didn't show up when scheduled. Didn't follow simple directions. Poor communication. Different crews constantly. Just do yourself a favor and use someone else.

Billy And Shelly W.

Raul and company did an exceptional job on French Drain installation. Quick, on time, excellent communication. Cleanup was superior. I highly recommend

B A.

New resident in Texas. Sales team roped me into 12month service even when they know the growing season isn't all year. Charges monthly for full service even though they know they are only visiting once a month in dormant season, if even. Requests for change in service followed, yet still charged for same service. Request call prior to service so that we can leave the dog inside, have received 1 call in 7 months. Will not renew contract next year.

Tammy B.

Just signed a contract with these guys for lawn mowings and fertilizing treatments for the next year. We got a great price and we are able to make monthly payments. We have had them mow our yards for several years now but just now letting them treat the lawns as we had Tru Green in the past and always seemed to have problems with them. But any time we had a complaint with any of the mowings my husband would call their office and they have always been cordial and sent someone out in the next day or two to fix what we wanted.

Clint M.

Had an a pipe bust, and these guys were at the front door in no time. They got right to work and were very professional.