Denommee Plumbing, HVAC & Electric

Harohalli V.

Initial phone call to request service was not great. The representative was talking in circles without giving out important details. Service technician was efficient and competent.

John

Scheduling of the visit was quick and efficient
BUT they are very unprofessional service and they don't need really know what they are doing.
Yesterday I had a couple of techs in my house they arrived at 1:30 after checking for an hour if the system needed gas or not they told me the system didn't need a charge, it may be that I have a clogged piping.
Consulting with their boss over the phone they then told me the system do need a gas recharge but they need to wait for someone else to bring them the gas jug.
After they got the gas around 3:50 they told me the pressures in the system were not equalized and they were waiting for a Sr tech to have a look.
A second van arrived with another tech.
That tech told me they overfilled the system and now they need to vacuum some of it back
The declared the job done at 5:30PM,at the end of it I asked them if there is a leakage in the system and they couldn't answer it I asked them how many pounds they filled in and they said one pound and 60Oz but they had to vacuum 1 pound back so it was just 60 OZ .

The bill I got was for 884USD

99$-flat fee for a call
250$ - labor per hour (per 2 hours they didn't charge because they were missing equipment)
285 - Gas

I'm very disappointed with their service customer shouldn't be liable for the tech learning curve

** I'm still waiting for the receipt for that service but I shared the charge

PauL

after someone finally contacted me they came out accessed the situation and fixed it right away. John and his Apprentice Mark were excellent very thorough did a great job.

Jim L.

Water Heater Replacement Cost is VERY EXPENSIVE

Went to Lowes in Hudson for a replacement water heater. This was a 40 gallon electric water heater ~$500.00 range. The estimator came out, very helpful and courteous, told my wife it was a ""simple replacement installation"". The quote came in at almost $2800.00 with no details on where this costs came from. I contacted Denommee and expressed my shock at the quote. The woman was very nice and said they had an agreed upon starting price with Lowes of ""$2,245 plus the cost of the water heater"" I was even more shocked. I quoted the same thing with Home Depot at $1700.00 still a little high, but not shocking. The electrical and plumbing for this installation is already in place, probably 1hour work for a trained technician.

Cynthia T.

I tried DENOMMEE Plumbing as a recommendation from a friend. I can only say that I am very happy we gave them a try. They were very responsive even when I called them after hours. Our hot water heater failed us on a Saturday with a couple of inches of water in our basement, disaster is an understatement. They were able to get us back up and running by Tuesday with a shiny new tankless system. Their technician Ricky was extremely professional and even found another issue that could have cause us significant damage with the connecting piece on our washing machine which would have failed eventually if we were not proactive. They fixed and replaced the part the same day as well. The pricing was fair but more importantly the quality of work was perfect. Ricky and the gentleman that worked with him as well showed excellent professionalism and finished the job quickly.

Tom W.

Denommee employees were knowledgeable and professional in all roles. We are very thorough customers with a lot of questions. They took extra time to answer all our questions and even came to our house again to review and modify the proposal until we felt sure the design would meet our needs. The quoting, design, install and admin staff were all very patient and thorough. They came about a week after the install was complete to do a quality check on the install and answer any questions we had. The admin staff helped us file for the state rebate too. The heat pumps are working great.

Laure G.

Very responsive to my request for an estimate but also expensive. I did not choose them for my furnace replacement. They were not the most expensive but I decided to go with the lowest bidder as he has done work at my house before and I have never been disappointed. This evaluation IS NOT a response to their workmanship (obviously) but rather their economy and value.

UPDATE: after considering the response from the owner that was respectful and thought provoking. I agree that my review was strictly based on a price point and could not address value. There is an added ""value"" in a company that values customer service and responds to an issue within 24 hours. There is also added ""value "" in having different trade specialist consulted or involved in a project. So I have increased to 4 stars, even though I did not hire Denomme I am confident any work done by them will be done well and have good support in the future.

Amanda T.

Very pleased with Denommee! From the beginning, their communication was excellent. We had a mini split system put in our home and worked directly with Amanda over at Denommee for the estimate scheduling, Mass Save rebate and installation scheduling. She was so helpful, friendly, thorough and responsive.
Chris came over and gave us an estimate. We thought the pricing was very fair and it certainly beat another well-known company in the area. The estimate came back in a very timely manner and like Amanda, Chris was very responsive.
Kevin was our project manager and was fantastic. Throughout process after our parts were ordered, he kept us informed on where things stood because supply chain issues were causing the condensers to be delayed. He also came to do a walkthrough before the install began, which speaks to his attention to detail.
Alex and Nate were two of the mini split installers. Not only did they seem very talented, they were also respectful (we have a 5 month old at home who is a light sleeper). And, for example, if a door was shut, they would always ask before going into it and were happy to postpone doing some work on a specific area if it was going to wake up my son from his nap because it was going to be loud.
Overall, I would highly recommend Denommee!

Suzanne H.

We had mini split heating and cooling installed by them. Everything from the estimate (thanks Jeremy) to the install (thanks to the crew and Bill who stayed late to go the extra mile) was smooth and professional. They even have a rebate specialist who helps make sure you get any Mass Save rebates that are appropriate.

Andrew C.

This review is from quote to finished and completed work on mini-split heat pump (HVAC). Overall was great and would recommend!

Quoting process was very thorough, and we went over almost all options possible.

Pricing was not the cheapest but also not the most expensive based on a few quotes that we got. So from my experience you get great value for the service.

Scheduling is mostly where my experience was missing that 5th star. Change in scheduling happened about 3 times and so you'll have to be a little flexible because during material and labor shortages due to covid, I'm assuming this where the challenges are.

Installation was mostly all clean and went smoothly without any unforeseen issues. This was in about 4 parts: inside unit and compressor one day, outside and inside and basement lines one day, electrician assessment quick look one day, then actual electrician and final turning switch on.
There was a very minor issue that we ran into a couple of weeks later but they were able to resolve it within 24 hours at no extra cost. (Covered under warranty)