Deluxe Plumbing & Heating

Kristie C.

Called and made an appointment and they never showed up. I had to take time off of work for their 2 hour window. When I spoke to someone at the office they claim they tried to call to confirm but had a completely different phone number, not the one I provided. They did not offer to rectify their error. I missed work and I still have a leak.

Pat D.

Great service. Mechanic was good. Insane pricing. It was an emergency call which I knew would cost a premium but I was charged $700 plus for a part that I could buy for under $200.

Jake Q.

Great company , keeps clean , and cleans as they work, I actually think they left the place cleaner then when they came!

Matt M.

Due to the pandemic, our organization elected to change all of our faucets to touch-less sensor faucets for cleanliness. While doing the work, a less than a year old $300 faucet was replaced.

The work was done on a Saturday - I called asking for the faucet on Monday. To which it was explained to me that ""we have a policy that says if nothing is said they can do what they wish with the replaced item.""

I received a call back later that day informing me of their ""finders-keepers"" like policy and was told they would search and see if they can locate. I called back Wednesday - and am still awaiting a callback.

Deluxe can and will do quality work. Deluxe and the organization I represent had a mutually beneficial relationship for over a year. It's sad they and their reps have chosen to throw it away over an internal corporate policy they don't warn you about. They are more expensive than their competitors so you may overpay and as I learned - you may lose out on some of your property.

J P.

Requested a service call ($69) for a leaking water valve. Quoted almost $700 to replace. All it needed was the packing to be tightened. Then tried to up sell us on unneeded services. Will not call this business again.

Bobby M.

the worst ! got thioas guy ryan to come out and get an estimate , for a hvac . he was there several hours and coulndt figure out pricing . only to come back in and try to rip me off . then tells me if i dont commit that the price is going to go up, the next time they come out . these hvac guys are such a rip off !

Marc N.

Visit cost 69 dollars. The technician found a switch to reset for my not working furnice. The switch was located inside the furnace. It took the technician 2 minutes to reset the furnace. He tried to charge me 256 dollars for flipping a switch. After a back and forth, I agreed to pay him 156 dollars. 4hrs after the technician leaves, my furnace stopped working again. I called and complained and they agreed to come back free of charge but stated they will charge me if they find something else. Ofcourse they will try to find something else or make up something to charge me twice. Do yourself a favor and stay away from this company. They will take your money and run and not fix anything.

Angel D.

I paid 320 for a yearly fee to have my furnace clean twice a year just received a bill in the mail for another 380 for cleaning my furnace I have my furnace cleaned every year and had never ever paid $700 I was in shock would not recommend them to anyone

M. K.

Think twice before using Deluxe Plumbing & Heating!

We had a plumbing issue that required an experienced expert to assess and treat. We called Deluxe based on reviews and their claim to have ""Master Plumbers."" The dispatcher told us that the cost would be $69 to send a plumber out, but no mention was made of further charges or how they would be calculated. The technician arrived in a timely manner, however we quickly realized we did not have an experienced plumber on hand. He acknowledged he was taking classes to receive his Master classification and had been in plumbing for two years. Neither experienced or a Master. After looking at the situation, a lot of head scratching and using his own ladder (the only tool used the entire time), he gave his diagnosis and recommendation. We were then presented with a bill for $212. Just a total due, not itemized. When asked, the technician could not explain how he arrived at that total. Although shocked (he had never mentioned cost at any time during the call), we reluctantly paid him with the request that the office send us an itemized receipt. We never received that receipt. We called the office and were told that those were ""normal"" charges for what the technician did, but the rep couldn't actually elaborate on what the tech did or what each ""action"" cost. After expressing our frustration and disappointment to the rep, she assured us that she would escalate the complaint and that we would hear back. That was a week ago and still no word.

By the way, the technician's assessment was completely wrong. We had to get yet another plumber (from another establishment) to come to the house and he accurately diagnosed the problem and helped us come up with a plan to resolve it.

The only thing deluxe about Deluxe Plumbing is the invoice. Run as far as you can from this company.

Andrew K.

Deluxe Plumbing & Heating established a new location in Hanover Township and I've been looking for the right time to give them a call. That opportunity came last week. I've been putting off having a new water heater installed and decided it was time to have it replaced after 15+ years. I stopped by their store/office and they introduced me to Chad. I showed him a few pictures from my phone and we discussed water heater options and my needs (home size, usage etc...). And, he provided an estimate. He asked if I was available for him to stop by the house to see the work needed. Long story short... he stopped by the house to review the need, I received a quote on line that afternoon and scheduled the work for 8am the next morning. The install (by Chad) the next morning went without a hitch and he was done before noon. Most importantly, Chad and his assistant Matt were professional, VERY clean throughout the project, the plumbing work done was impeccable and he answered any questions as they were completing the work. Their use of phone, text and e-mail throughout the complete transaction helped to ensure a seamless experience. I also had a few follow up questions after the install which the office staff answered immediately. Thanks Deluxe and a very big shout out to Chad. Great job. Deluxe is fortunate to have you.