Del-Air

Artemio T.

I was trying to getting in touch with this company for 2 weeks I need it a new air conditioner installed for my neighbor I left voice mails I talked to the secretaries and nobody ever got back to me I also try to schedule my maintenance but nobody ever got in touch with me now they send me a letter telling me my maintenance is about to expire so I set up an appointment for them to come on the 17th of October to my home they tell me that they would be here after 12 but before 5 now at 3 in the afternoon I called to make sure that they are going to be here in the lady tells me that it will be after 5 how irresponsible can anybody be I have other appointments that I must keep but if I don't wait for them that means that my maintenance is void what do I do at this point I've already paid for this maintenance and I was planning on getting more maintenance for my next year I really don't know what to do

Michael M.

Called at 8:30am on Sunday due to our a/c not blowing cold air. I left a voicemail on their emergency number. It took almost 3 hours to receive a call back. The gentleman called back and told me that they would be out in the afternoon. I asked if they could give me an eta and he told me no but they would be calling me 30 minutes prior to their arrival. It is now 5:00pm and still no call. Not great customer service now that I have wasted an entire day waiting for them. If they gave me an eta when they originally spoke to me I would have been able to do something productive with my day and be home in time for my appointment. I will update this review after they do come. ***update. They just called me at 9:10 and told me they would be out in 20 minutes. So they told me afternoon but they really just meant anytime before midnight. If my warranty wasn't through their company I would never use them.

John H.

Called and simply asked for an estimate on some repair work. I diagnosed the problem because I once did work in AC etc. The person would not budge with a 135.00 trip charge just to come and it would not even be applied to the bill if I did pick them. I have heard they are expensive and take advantage now I know it is true. They should be ashamed.

Simon G.

SCAM!!!SCAM!!!SCAM!!! Bought a new house in Orlando a bit over a year. Summer kicked-in in May and I had to call Del-Air because the AC was running 24/7 and couldn't get the temp any lower than 79deg. A very cocky guy came out just to tell us everything is ok with the AC. We had to run the AC full blast all summer... Same thing this year, summer is here and the AC just can't keep up with the heat inside. My neighbor is an AC guy and he showed me that Del-Air installed a lot smaller unit than it was needed. OUTRAGED!!!! Called Del-Air again explained the situation, just to get a rude operator on the line telling me I have to pay $79 for the service call... ARE YOU SERIOUS????? Fing scammers!!!! If you have a chance stay away from them! I hope this post helped... I wish someone told me this before... SCAMMERS!!!

Kit C.

This business must be on crack, asked for a simple startup, kept me on hold forever, then wanted over 750.00 dollars for something so simple. This hvac company is clueless. Would never consider a arrogant company, ever.

Amy I.

I just spoke with someone in customer service because our AC isn't working. She had to be the most unpleasant miserable person. It sounded as though I was bothering her. I rarely ever complain because I work in customer service and I know we have our bad days but don't take it out on the customer. Hopefully the technician will be more helpful

Erica R.

We have used Delair for years and never had an issue. This week our AC went in our vacation rental home. A service call was made and someone went out. He said we needed a part. Part ordered and installed we were told it was fixed. A new set of guests arrived that night and it's 84 degrees in the House. After another call we were told that they needed another part. (That was not what we were originally told). 2 days later they have the part and we are the last call out for the day. It's 7 pm and still no technician. Our guests are requesting to move out a week early so we will lose money because we will need to pay for alternate accommodations . We have placed many calls to the dispatch and not an ounce of sympathy. Not sure what has happened to this company but they are NOT the company we were happy with for years.

James W.

Our A/C unit stopped producing cold air Saturday night after every A/C company was closed. We spent an uncomfortable night with our smoke alarm batteries going off because of the increased temperature in the house. Sunday I started calling A/C repair people hoping to get a service appointment for maybe Monday. When I called Del-Air I left a message at their emergency number. I was surprised to receive a call back almost immediately. I was even more surprised to be told they would have a repairman out that day at no additional charge! An hour before the repairman arrived I received another call telling me that he was on the way. The A/C repairman, Mike arrived right on time. He listened to my description of the problem and started in. In about an hour he had diagnosed the equipment by checking everything. He found that the drain line to the A/C unit which is suspended from the ceiling in the garage had been clogged by growth, cleaned the line and made sure the system was performing. The cost for the entire call was exactly what was quoted. The end result, Sunday night we had a nice cool home to sleep in again all for a reasonable cost. We couldn't be happier with Del-Air and their service.

Tobin B.

Never again! My A/C went out last night, and to their credit, Del-air is one of the last agents with on call techs. They came out despite the late hour and diagnosed (or should I say, confirmed what Google and myself already suspected) for $79. Unfortunately, that money doesn't go towards any repairs they might make, which is pretty common practice across multiple service disciplines. The said it was the blower/modulator, but he didn't have the part. Here's where the story turns very ugly... He promised to have someone call me first thing in the morning. I was apprehensive, so I left a message with other service providers as well. One of which was Dorsey Air. By the time Del-Air called me back (not till nearly 11am), Dorsey Air had gotten the part, brought it to my house, and had the part installed. All for only $80!! :-) Btw, Del-air's quote?! $356!!! What?!?! That's a 450% markup! When I told the dispatcher that it was finished already by a competitor, and that the rate was far lower, all she said was, """"Uhh... I'll cancel the service call then..."""". (click). Nice, huh? Had it not been for the tremendous integrity and professionalism displayed by Dorsey Air, I would have been deliberately and intentionally taken advantage of during a time of desperate need. And they're the ones that sold me the unit just 3 short years ago!! No credit for loyalty. Like I said... Never again! Run and hide from this company. Do yourself, and your wallet, a huge favor and call Dorsey Air!!!

David H.

Last year I wrote a negative review. What happened is my Carrier went kaput when it was only a year old. I had a warranty: free parts, 1/2-price labor. Del Air's tech replaced the compressor (I think he said - he barely spoke English) and a cooling-fan motor. $700+ for 1/2-priced labor - that's based on $180 an hour! Great warranty. Well, it gets worse. The air did start working at least. Now, with the unit less than two years old, it's out again! I've had techs out - not Del Air! - and they've re-replaced the fan motor, telling me the Del Air guy had put in a non-factory motor that was wrong for my unit. Carrier argued, since they had already issued the Del Air guy a free replacement motor (I wonder what happened to it?) but they did finally agree to give a second new motor. But it still doesn't work and the techs still can't figure out what's wrong. It starts working, but with only a 12 degree """"split,"""" and shortly it stops cooling altogether. They think it was damaged by the underpowered fan motor. They say I now need to buy a new unit for $4,600! HELP! Does anyone know of an honest AC guy? Also, if an attorney is reading this and wants to start a class-action suit against Del Air, I'm in. I don't even care if I get any money out of it. I just want them not to hurt more people!