DEAR Services

Joe G.

Couldn`t be happier. Tony was very knowledgeable and went right to work.
Completed work quick and didn`t leave a mess.
No doubt I`ll use them again.

Ali A.

This is how they setup my unit. wires are dangling, a big air leak, UV light didn't work since day 1, broken water pump that flooded my garage.

I wish I had searched them online before I soent 20K+ with them.

Nicholas R.

They installed an ac unit at my house 2 years ago. They never showed up for my first appointment that I made for the 6 month service and did not return my calls. When I returned from vacation in May my ac unit was not working. I made the appointment which they showed up to 4 hours after the 4 hour window and all they did was look at the filter say I needed a new one and left as quickly as possible. They did not check anything else. My ac unit is not working yet again and they will not be here for 2 weeks to look at it. DO NOT USE THIS COMPANY. BELIEVE THE NEGATIVE REVIEWS. I wish they would just refund me take the hunk of junk they installed so I can get a company to install something that will actually work.

Rachel E.

If I could I would give a zero. This company is awful. They lie, the tech they sent out was on meth. He left tools on my roof, they denied being up there. The roof leaks. My AC doesn't work. They keep giving me the runa round on fixing it. I call the number for thr business it's remote workers, and outsourced call centers. DO NOT use these guys. It's a nightmare.

Andrea R.

If I could leave zero stars I would. We inherited this company since they installed the AC unit from the previous owner of our house. They have been nothing but a nightmare to work with. They have canceled our appointment four times DAY OF. It is impossible to speak to someone who is actually in the office every single number goes to a out of country centralized call center. SAVE YOUR TIME AND MONEY AND DO NOT USE THEM.

Chris E.

I used to work for these clowns, they got salesman that have never worked in the trade and have no idea of what it takes for a successful install. Then they have a owner who is super money hungry and requires his employees to work late into the nights often pissing off the customer. Many times we worked pass 9pm in customers homes because the salesman would never set us up for success. Then the owner David would also send out apprentices expecting them to do journeyman level of work while paying them peanuts. The prices set in their systems is 4x the cost most reason successful companies charge. Stay away from these people. It blows my mind they are still in business.

John D.

Requested a quote from facebook. The lady that went to the house was nice but the Salesman was worse. Pressuring me to get an AC as a gift for myself. I told them I'm getting other quotes but the real reason tbh is the High PRESSURE sales pitch from the sales guy pissed me off. Next time don't pressure the customer not a good sales tactic in my honest opinion.

Pomella R.

I am highly disappointed. Not a good company. My furnace is not energy efficient as represented. I have contacted them and no one returns calls. Robyn is great at sales but not with follow up or representation of product. Both her and the owner sat in my dining room and sold me a line of crap. First, problem is calling for help. They barely speak English and there is no urgency to your situation. It will take minimum 3 days to get someone to come out. Next, I had Robin promise she would assist, didn't happen. My rebate from PSE was denied after install as it is not energy efficient as the literature and company promised. 80% efficiency is not energy efficient. The literature is misleading. It says 80% heaters, that doesn't mean they sell 80% heaters and 20% other products as I was told by Robyn; it means the damn tanker only works at 80% efficiency!!! WTH?? I spent $25,000 and I would never have purchased something that is less efficient than the current situation I had. My previous old tank did better than that! I was told I would save money by installing their furnace and A/C and have resell value outweighing the cost of my purchase but not true. I have complaints with Better Business Bural and left messages with them but as you have read, they do not return calls. I am left to fight for myself an efficient quality furnace at 95% or better. Poor grades on service, equipment and communication!!! Stay away from this company!! I have a balance due because you have not successfully completed the work. Don't gas light me! I will gladly pay for an energy efficient product not lies from your company. Ask the gas company they will verify you sold me a piece of crap! Finish your business with me to provide me with an energy efficient product and I will gladly complete the transaction of business.

Allison S.

I was recommended to DEAR by my HOA's community manager, so I called them up to put in a mini-split heat pump system in my condo. The saleslady they sent out, Robyn, flattered and pressured me, and I fell for her sales pitch and agreed to the pitch. The price seemed a little high at the time, but even more so when I looked around (turns out $24,000 to install three heat pumps is a lot more than normal). Additionally, they told me that they had worked other units in my complex before and getting HOA approval would be a snap. So I wrote a couple checks and told them that once HOA approval came in we could go.

A few weeks went by and my HOA didn't respond to my requests (putting the lie to the assurance that they'd worked with my HOA before!), but DEAR went ahead and cashed one of my checks without clearance to do any work. I called the saleslady and she refused to help me at all. I kept pushing on my HOA and eventually they rejected the architecture request for mostly legitimate reasons that I wasn't previously aware of. I ended up having to call my bank's fraud department to get my money back since DEAR had clearly established they wouldn't be reasonable with me.

Don't call them. Don't talk to them. Don't even get a quote from them for comparison purposes (they'll charge you $99 for that! and they won't have a competitive price anyway). Avoid DEAR at all costs. Use anyone else instead. I didn't read the negative reviews of them until it was too late. I only hope that you, the reader of this review, still have time to avoid them.

(also, despite what the yelp info says, their staff did NOT wear masks)

Rick H.

Resqusted an estimate for a dual head Mini split. Sales guy came out and wrote an estimate for $19,800! He used high-pressure, car salesman tactics. Called his boss in front of me to schedule the work , tried to get me to sign commitment. I told him I'll talk to my spouse and get back to him. I looked up the unit and it retails for $3500. So, wondering how the install could cost 16k in labor, I texted the sales guy and asked for an itemized estimate. Also emailed the company asking for same. They both ghosted me. These guys are scammers. 0/5 stars, do not recommend.