DEAR Services

Lisa M.

I purchased an AC unit, lifetime warranty a year ago. It's been a hassle since day one. The turn over rate of employees is fast there. We have a two story house. Immediately we discovered it wasn't cooling upstairs the same as downstairs. They quoted us another $10,000 to fix that. Found cheaper prices elsewhere for insulation and a booster. Wish we would have know this before. Today they come out for their free yearly check up on our water heater and any leaks in the house. Tell us we need a new water heater because we have chlorine in it. I thought you wanted chlorine in it. Also, realize they shouldn't have installed the AC next to dryer vent. The AC ""can't breath"". I comprise with them. I tell them if they install a dryer catch vent I'll change it monthly and not make them move the A/C if the reimburse me the cost of the the AC movement. I get a call later that, ""you wanted the AC there so you need to pay to get it cleaned now"". What?! Why would you install it there if you knew it wasn't a good spot. I would have listened to you as you are the experts. I'm iced them and contacting a lawyer.

Daniel S.

These guys were totally dishonest with me. I had an estimate done for $75 for troubleshooting two light fixtures, one in a bedroom with a dimmer and one outside on the garage. I am elderly and have arthritis in my hands so I wanted someone else to fix them. The tech quoted me $1,398.00 to replace the outside fixture and $802.00 to replace the dimmer. In writing. I then went to Home Depot and spent a total of about $30.00 and gritted through the pain to replace them myself. The same tech also tried to fear monger me about my electrical panel. The House was built in 1969 but the panel was replaced in 1993 and is perfectly functional. He tried to sell me on replacing it, saying it would be about $10,000, saying it was ""too old and dangerous for modern devices that pull too much power. Total BS. Stear clear of Dear as long as that dishonest tech Luke S is working for them!

Joe G.

Couldn`t be happier. Tony was very knowledgeable and went right to work.
Completed work quick and didn`t leave a mess.
No doubt I`ll use them again.

Ali A.

This is how they setup my unit. wires are dangling, a big air leak, UV light didn't work since day 1, broken water pump that flooded my garage.

I wish I had searched them online before I soent 20K+ with them.

Nicholas R.

They installed an ac unit at my house 2 years ago. They never showed up for my first appointment that I made for the 6 month service and did not return my calls. When I returned from vacation in May my ac unit was not working. I made the appointment which they showed up to 4 hours after the 4 hour window and all they did was look at the filter say I needed a new one and left as quickly as possible. They did not check anything else. My ac unit is not working yet again and they will not be here for 2 weeks to look at it. DO NOT USE THIS COMPANY. BELIEVE THE NEGATIVE REVIEWS. I wish they would just refund me take the hunk of junk they installed so I can get a company to install something that will actually work.

Rachel E.

If I could I would give a zero. This company is awful. They lie, the tech they sent out was on meth. He left tools on my roof, they denied being up there. The roof leaks. My AC doesn't work. They keep giving me the runa round on fixing it. I call the number for thr business it's remote workers, and outsourced call centers. DO NOT use these guys. It's a nightmare.

Andrea R.

If I could leave zero stars I would. We inherited this company since they installed the AC unit from the previous owner of our house. They have been nothing but a nightmare to work with. They have canceled our appointment four times DAY OF. It is impossible to speak to someone who is actually in the office every single number goes to a out of country centralized call center. SAVE YOUR TIME AND MONEY AND DO NOT USE THEM.

Chris E.

I used to work for these clowns, they got salesman that have never worked in the trade and have no idea of what it takes for a successful install. Then they have a owner who is super money hungry and requires his employees to work late into the nights often pissing off the customer. Many times we worked pass 9pm in customers homes because the salesman would never set us up for success. Then the owner David would also send out apprentices expecting them to do journeyman level of work while paying them peanuts. The prices set in their systems is 4x the cost most reason successful companies charge. Stay away from these people. It blows my mind they are still in business.

John D.

Requested a quote from facebook. The lady that went to the house was nice but the Salesman was worse. Pressuring me to get an AC as a gift for myself. I told them I'm getting other quotes but the real reason tbh is the High PRESSURE sales pitch from the sales guy pissed me off. Next time don't pressure the customer not a good sales tactic in my honest opinion.

Pomella R.

I am highly disappointed. Not a good company. My furnace is not energy efficient as represented. I have contacted them and no one returns calls. Robyn is great at sales but not with follow up or representation of product. Both her and the owner sat in my dining room and sold me a line of crap. First, problem is calling for help. They barely speak English and there is no urgency to your situation. It will take minimum 3 days to get someone to come out. Next, I had Robin promise she would assist, didn't happen. My rebate from PSE was denied after install as it is not energy efficient as the literature and company promised. 80% efficiency is not energy efficient. The literature is misleading. It says 80% heaters, that doesn't mean they sell 80% heaters and 20% other products as I was told by Robyn; it means the damn tanker only works at 80% efficiency!!! WTH?? I spent $25,000 and I would never have purchased something that is less efficient than the current situation I had. My previous old tank did better than that! I was told I would save money by installing their furnace and A/C and have resell value outweighing the cost of my purchase but not true. I have complaints with Better Business Bural and left messages with them but as you have read, they do not return calls. I am left to fight for myself an efficient quality furnace at 95% or better. Poor grades on service, equipment and communication!!! Stay away from this company!! I have a balance due because you have not successfully completed the work. Don't gas light me! I will gladly pay for an energy efficient product not lies from your company. Ask the gas company they will verify you sold me a piece of crap! Finish your business with me to provide me with an energy efficient product and I will gladly complete the transaction of business.