DEAR Services

Jeannine D.

Sure wish I had read some Yelp reviews before calling to schedule an appt. for air duct cleaning......
I made an appt. 1 week in advance and was sent a text confirmation the evening before (9/2/20). My service window 8am-12pm. I called at 11:50am as I hadn't heard from them. I was told my window had been changed to 10am-2pm. At 1pm they called and said their technician had an emergency and wouldn't be back until the following Tuesday, and could he do the cleaning then. I told them that I had taken the day off of work to have this done so that was not an option.
I reached out to Dear Services on their website to see if they could get someone out today, they said they would contact their team and call me when they had an answer. I did not hear back from them. I called again! ""we're sorry but we don't have anyone to clean your air ducts today"" .
I understand emergencies happen, but to not inform your customer of an appt. change or get back to them with answers to their questions in a timely manner......NOT COOL!!!
Don't bother with this company!

Joshua F.

We scheduled an appointment on the 17th for the 21st and were told they would be here between 1-7. Waited all day no one showed up. We call them at 7 and they say the appointment was scheduled for the 17th between 1 and 7. They asked if we had received a confirmation and we did not for either date. We asked why they didn't show up on the 17th if that is when the appointment was on their books and they said there was no tech available????? I asked why they didn't contact us and they had no answer. This is the worst customer service and poorly run business I have ever heard of. We will take our business elsewhere. No apology, nothing. Big fat zero rating!!!!!!!!!!!!!!!!!!!

Robert F.

Dear services are totally incompetent, I don't know why they are in business. They just cancelled our electrical appointment for the third time.
Unreliable! why would you trust this company to touch anything electrical in your home?
Robert Franklin

Sharon S.

We have had Dear Services do many jobs for us over the last 3 years and we had been so happy with all the work they've done. Until now.... We were going to have some work done but decided to cancel the work until later. The issue is that they charged our credit card for the work anyway. It has been over a month and we are still waiting for the refund. We've call 6 times, emailed twice (no response) and still no refund. What do we have to do to get our refund?? The most frustrating part of this is that the only person to talk to are their receptionists and we aren't sure they are giving the messages.

John C.

Terrible customer service, I made and confirmed appointments multiple times and they did not show up. Then called and tried to reschedule on multiple occasions. I strongly suggest using another service.

Alex S.

Don't hire this company. Wish I would've read the Yelp reviews first. Salesman was high pressure, actually said ""you are stupid if you don't purchase the additional $1200 Total Care Plan"" - asked him if I could change my mind/cancel the next day (when they were going to install) and he said no problem. Told 4 other employees the next day, plus called the office, to make sure they didn't charge me the extra $1200.....all of them said no problem (witnesses present)....shocker....they charged me and now 2 weeks later, 10 phone calls, complaint to BBB, there has been no refund and no response from any managers or the owner, David Hirst. By the way, they are supposed to get a permit before installation and then the city inspector comes out.....none of that has happened....and when I asked they couldn't give me a straight answer. How are these guys still in business?

Catalina L.

First off, you should all BELIEVE the crappy reviews. We went with them because we checked the rating on BBB and it was good but we should have gone to Yelp as well. The salesman was high pressure as someone else mentioned in their review, and quite frankly they quoted us the lowest which is why we went with them. In order to keep it short I will just put dates:
6/29- original install- they broke one of the zone dampers during install
7/3 - AC stopped working
7/5- called to report issue, said tech would come out 7/6
7/6- tech came out, started working but then it stopped working shortly after and reported issue again
7/7- tech came out said it was installed incorrectly and another guy would come out 7/8
7/8- tech didn't come and we called, now told not coming until 7/9
7/9- no tech arrived all day until several calls to them, a tech finally shows up at 7:40pm???? Due to it being late has asked if he could return 7/10 around 12/1. The AC was working.
7/10- AC NOT WORKING AGAIN!
7/10- past 1 had to call again, lm. Said they will send someone 7/11 between 1-7
7/11- Brad came out with another tech and said the unit is defective and needs replacement??
7/13- called to find out what is going on and was told a supervisor would call back
7/14- called again and was a told a manager would be out to to check the unit
7/14- SURPRISE! No one came again
7/15- called at 8:12am was told someone would call me back
7/15- 12:30pm Ken came out and looked at system and in a nutshell said it wasn't installed right and would be back in next day or two to install correctly
7/16- 9:23 spoke to Joana and at 10:12am I was notified Ken would not be coming out until Monday 7/20
7/20 - spoke to Naomi who stated the original appointment was 7/22 but we let her know we received both a text & email confirmation for today.
7/20- reporting them to BBB

Elizabeth D.

Confirmed appointment the day before electrician was to be dispatched to the house. Day of appointment - no show. Call to ask what's going on and the company informs us they moved our appointment to the following day - without telling us - because the technician called out. I know emergencies can happen so we reschedule. After an hour and a half of waiting on the 2nd day, I call the company to confirm someone is coming out. ""Yes, don't worry, someone is coming"". An hour later I get a phone call: ""All of our electricians aren't feeling well and it's our policy to have them take the day off"". I'm not sure what's happening with their labor force but I'm not interested in getting yanked around anymore. Totally unprofessional. Find someone else!!!

Allison B.

Scheduled an appointment to provide a quote for water heater replacement. They rescheduled twice and didn't show on the third. Don't bother with them if you value your time.

Ryan H.

Worst service! Took time to have them quote HVAC system, electrical & plumbing remodel of entire house. Dead silence weeks later. Pretty much on par with all the reviews posted. Never would do business with this company if this is how they operate!