Dean's Home Services

Aaron S.

Want to pay a ton for nothing then call Dean's. I called them and they seemed fair and friendly but did not give a quote over the phone for the services I requested. The services that I inquired about was to install a dishwasher, a shut off-valve for an ice maker, and tape a dryer vent (which fell apart soon after they left). Dean's came out and looked at what I needed done and gave me a quote (which I accepted as the going rate for the Twin Cities) and I told them to perform the tasks. They completed the service except for the dishwasher where the tech forgot to put the lower cover plate on (I told the tech I could perform this task). I will admit they told me the price up front but I took their word in good faith as the going rate for the area. The grand total... $1100... After their service I called around only to find out that many other companies were much cheaper (by far!!!!!!!!!!). I called back to ask why they charged so much compared to their competition and the managers excuses were we have too much overhead because of advertising and we hire professionals. During our conversation I also mentioned that if I am paying TOP dollar they should complete everything and he agreed (but they failed to complete the $600 dishwasher install in which we supplied the dishwasher). I had signed up for the Dean's program where they come out and check your appliance yearly (cost $99 to save 10% on the service) but during my call to the manager I asked for that as a refund as well as the $49 travel charge. I will never call for their service again and would suggest that you don't either. It only took them 2.5 hours to perform the task I requested ($440 an hour). I was stupid and did not call around but I know there has to be more legitimate businesses around than Dean's. Sorry for the rant but they also gave me a quote for a water heater install of $2600, which included the water heater, because they said ours was a little old. Watch out for these predators.

Ben W.

Scheduled an appointment to have my furnace, AC, and water heater inspected. Took a half day off at work, and then they call and tell me the tech can't come out. Will never attempt to do business with them again.

Justin O.

Short but important update.

I called to have them do a replacement for a washer / dryer. I had been quoted 140 from sears but they didn't have availability for a few days so I called deans as they are usually quicker.

Same day were able to make the appointment. On the phone I gave EVERY detail so the tech would be ready. Frankly - it isnt that complicated. There are only two types of dryers and for electric there are two plugs.

The tech called me when he got there and started telling me I was missing a ""whip"" (why is it so hard to just call it a power cable??) and then in vague terms told me it was

""more complex with some things with different voltages and stuff"" (that's a quote)

...and then tells me he will have to call me back.

30 min later i get a call and a quote for $450. That's to unhook a washer dryer and hook a new one up. Nothing else. not removing/recycling the old one. not delivering the new one.

I'm not ""licensed"" and Minnesota has a law that says you cant turn off a gas line without a licence (this is the same as turning off the water on a garden hose). So I guess I'm paying for that because this is ridiculous.

Bad communication between dispatcher and service guy and the service guy couldn't explain anything to me.

I'm normally all for supporting small business but this is simply ridiculous. Sorry Deans - 5 years a customer and now I'm out.

Peace.

Chris M.

Since buying a home four years ago, Dean's professional plumbing has been the worst company that has provided a service for my home. They installed an AC in July of 2014, and they had to come out 2 additional times to fix what they installed incorrectly the first time, and once again it is not properly working this summer and I will need them to come out a second time this summer. This has been extremely frustrating and would love to get my money back and go through another company. I do not want anyone to experience what I have had to go through so I make it a point to warn other people to stay away from Dean's.

Dottie S.

I had my sump pump replaced on a Sunday early evening because my basement flooded because of failed sump pump I had Dean's put in 3 years ago so I called them again. Adam charged me $1500.00 to drop a new one in. That is crazy expensive!! Well to say it failed a less than a year later and I had Gadke's plumbing put one in for $400.00 on a Sunday night.. Girls don't use these guys- way too expensive and not trustworthy. Stay away- I cannot say enough. By the way Adam took my failed sump pump with him in which I needed for my homeowner ins. I called and guess what? Yep could not find it. If you see a Dean's truck in your area LOCK the door!

Nicholas T.

Jason B worked up a sweat, tearing a pile of roots out of our main drain. He was a good communicator and good-natured too, taking all of my four-year-old son's heckling with a smile. The snake got stuck on each pass; and he really had to muscle it out with vice grips and a lot of solid tugging and pushing. He took the time and got the job done for us. That said, I have a few reservations. We paid another company much less to do the same work a few years ago. I couldn't get a quote over the phone, just that I would pay for a service visit and be given options. In retrospect, I don't see any reason why the appointment-setter couldn't have told me the options and cost of the options over the phone. They have set rates for their services. Some options are non-options, as they are cost-prohibitive. I have nothing against the technician who did the work for us. But I could have had the work done by a licensed plumber for half the price. Of course, everything was set up to keep me in the dark about the cost until it was too late to reasonably back out. I couldn't recommend Dean's because of the pricing and the whole practice of shrouding the cost in mystery until the technician is on the premises and owed a trip visit charge.

Kerry A.

A Dean's plumber came out to look at a few plumbing jobs for us including clearing the main sewer lilne up to 100' from clean out and an additional line from the basement washtub to the trap (less than 25'). The quote was for $649. I thought that was really high so I called the company (Halvorsen Sewer Company) that we had previously used (which I had initially forgotten about). They came out and did the same job with a warranty for $208!

Carrie N.

Brad was great! He came out and had our new water heater installed in no time at all! I think the whole thing took two hours! That includes the inspection of what was wrong and me deciding what I wanted done! He was not pushing me to do anything more than was needed but gave honest advice and helpful info. He also gave me some good advice on installing a water softener. I was very pleased with the service I got from booking the appointment all the way through to the message they left making sure I had a good experience.

Adam K.

Added an exterior spigot to the rear of our home. I had all the necessary parts but could not drill through the rim joists/foundation myself. Deans was able to in less than 1 hour and even hooked up the water line using my parts.

Robert B.

Wanted almost $800 to install a 1/2 horse power garbage disposal. Unit cost $100 and it's about a 30 minute job. I sent the guy home packing after waiting all morning for him. I asked for a price from the person who I scheduled the service call with and they refused to give me any pricing. I was pretty upset when the guy quoted me almost $800 as he was standing in my kitchen. I laughed and told him no way and told him to leave. He then asked for a $59 service call fee and I promptly showed him to the door without taking out my wallet. What a rip off this place is. Beyond ridiculous prices.