Dean's Home Services

Kevin J.

I would rate them zero if I could. I am having an issue with my furnace not producing any heat. A serviceman came out on Friday, looked at the furnace, told me there was nothing wrong with the furnace but there was cold air coming out of the vents. The service man couldn't figure out why it was doing that so he charged me and left. I tried to call their emergency line this weekend and all I got was their voicemail, which states no one is currently available and to leave a message, even through on their web site it states a live person calls answers the phone 24/7/365. Their chat service is unreliable as they just hand the information over to a phone rep to call but since no one is around, no return call was made. I called this company based on the ""excellent"" reviews I received from family but clearly, this company is not ""professional"" as they like to say they are.

Dave S.

I recently had some plumbing work done at my home on a Saturday. Nate was very friendly and professional. Later in the day, I was returning some of the things that I had moved to make room for the repair and noticed some water on the floor. I discovered a pin hole leak at one of the connections of a new valve that was installed. I called Dean's about the leak and asked to have someone to come out and repair this. The person was very sympathetic, however, because it was past they're regular hours, they wanted to charge me $169 for an emergency call after I had just spent over $800. She also said that the technician would not be available until Monday afternoon. This is not what I would call good customer service if you're not willing to fix a problem that was created by them. I had no choice but to schedule the repair for Monday while in the meantime I had to put a bucket underneath the leak.

Bob H.

ZERO STARS!
I have previously been a customer of Deans Plumbing since 2009 and have used them many times to do a basic 100 foot preventative sewer line cleaning due to all the large mature trees between my house and the main city line. I have also successfully referred them to at least 6 other friends. In the past they have been competitively priced although always tried to upsell their additional camera scope whether needed or not. Today I had them out to a cleaning prior to leaving for a long vacation. Totally shocked to find their prices had gone up by 500% and they refused to honor coupons without an expiration date that they had emailed and mailed to me I understand inflation and cost of doing business and expected some increase in price. But not jumping from $99 to $560 That's not inflation that is PRICE GOUGING! IN ADDITION they had the gall to send me an invoice for a $69 trip charge for a guy that was less than 5 minutes away
Beware of these money gouging mongers that could care less about their customers and repeat business. They are all about getting as much $$$ from you as possible and get on to screwing their next victim To make matters worse several weeks back I tried to no avail to talk with them via on line chat. Nice girl I think name might have been Christy? Called apologetically and promised to have someone in Managemrnt call and see what they could do & said call would come in one or two days. No surprise now 3 weeks later and haven't heard a thing . Obviously management is not interested in customer retention and/or referrals

Heather M.

I used Dean's last year and had them replumb my bathroom and kitchen- I spent thousands of dollars. I called to have a leaky pipe fixed today and was told they updated their service area and no longer service Waconia.
The ladies answering the phones need training in customer service and professionalisim. I will never used Dean's again. Found a great plumber closer to my home with great rates. Thanks Dean's for your poor customer service.

Sam L.

I call to get a rough estimate to clear a drain and before they will answer any questions from me I have to spend 10 minutes answer all there questions. What's your name, where do you live, have you used Deans before, and on and on. All the while my frustration is growing. Dean we have used your service before but that's it. No more. #Done with Dean.

Dave A.

Ridiculous pricing... I called than to get my drains cleaned out. The before the tech gave me the price he mentioned that the cap of the cleanout looked like it would be trouble to open, also he pointed out that it could take up to 6 hours to do the job, than he gave me the price. After I told him that it was too much he ""went to his vehicle to call his manager""... Honestly I think they tried every trick in the book to get me to pay.. I found a local guy who got the job done in 30 minutes for a third of the price...

Rick B.

I've sold Real Estate for 33 years and work with a number of vendors. One of my sellers needed an air conditioning unit installed a few days prior to our closing and Dean's came out and got it done quickly and professionally. I was extremely satisfied with their office staff when we needed a lien waiver dent over on the day of closing. They made that happen without making a big deal out of it or acting like they were too busy. I would highly recommend the Dean's out of Maple Grove.

Dedildee D.

To clean the AC condensation line they quote me for over $275. I can fix and clean this myself for way less.

The worst part of this wasn't the visit but shortly after I paid for the diagnostic and that was all they did and not clean the AC I had fraud on my credit card I used to pay for this diagnostic. The technician didn't have a card reader and had to manually enter the card he said so I gave the card to him not thinking twice to enter and use the 3 digit security number on the back.
I would say do not use Dean's Professional Plumbing, Heating, Air & Drain just for this alone. I didn't use my card for anything else so no one would of gotten my card and the security code on the back to use for online purchase for gift cards.

Bill N.

I will never Use Deans Plumbing Again. They Charged me $600 to hook up a Gas line to my Dryer. All they needed was a small roll of Copper tube to go from the gas line that was Already in place. Total cost in parts was about $50 and it took them 20 - 30 minutes to install. I highly suggest using someone else, because Deans is a Rip Off

Neal S.

I originally scheduled a consultation for $50 which I saw as a deal online. The guy came and did his diagnosis and stated either I fix my furnace or I can purchase a new one for $500 more. I said I would need to do some homework with pricing and he gave me a bill for $320.00. The lady on the phone said it was $50 and he said it's common knowledge that I should know it would cost more than that. I said I would only pay $50 and then he insulted me for not wanting to immediately buy a furnace. He packed up, apologized 10 minutes later and proceeded to try to sell me again, as if I would be dumb enough to not shop prices and also buy from someone who just insulted me. Watch out for the hidden cost increase. The rep even admitted that they talk about people complaining about the hidden cost in meetings and they continue to be told to do it. Keep them honest. I feel bad for people who may be pressured to pay an unagreed upon rate.