Dean Plumbing Heating and Cooling

Mark P.

I called Dean to come out and diagnose a water leak in my den. The technician came out, checked the leak indicator in the meter (which read no leak,) never turned the water supply to the house off and told me ""that's not a plumbing leak"" and said the water may be coming from a leak in the roof, so I took him at his word. The leak continued for several days until Stethin Smith came out and recommended that I turn off the water supply to the house as they had seen tiny leaks in copper piping which wouldn't trip the leak indicator. The leak stopped immediately as soon as I turned the supply off, proving it was a plumbing leak after all and I called a different company to perform the repair since I didn't trust Dean to do the work. I called Dean back and asked for a refund of the $100 after hours service call, since the technician didn't properly diagnose the problem. This was a simple mistake and one I felt could be rectified with a refund for the call, but when I called I was denied the refund and basically called a liar as they said the technician did turn the water supply off and also that the technician was denied permission to cut into ceiling to search for leak, which if true, was simply because the technician repeatedly said it wasn't a plumbing issue. I can't think of another company where I've had a less satisfying experience than with Dean Plumbing. I WOULD NOT recommend this company to anyone. If it were possible I would give 0 stars.

Chad G.

Called them to come check out a leaking tub. Said they needed to order a part. Never heard back.

S R.

Make sure you get your quote in writing before the service is started! The service itself was perfectly fine, but we were overbilled $300 for the service completed (minor water leak right at the meter, no complications). We had been quoted $550 from one of the bigger companies in the area, but we errantly thought we would get better customer service from a smaller company. Absolutely flabbergasted to get a bill for $850 once the work was complete! Called the office the next business day to make sure it wasn't just an error or find out why it was so much, but Management never returned the call. Lesson learned, the hard way. Good plumbing service, but terribly expensive! Had we been told it was going to be so much up front, we would have gone with the first company.

Pat K.

I got a call from the office manager about my earlier review and there was a mistake in the accounting and my account was charged in error.

I do want to apologize for the nasty review I left for Dean Plumbing, but I had no idea of the error until I heard from them.

Byron R.

Out to sell units. The guy (owner of the company) never even looked at my HVAC before telling me I needed a brand new one and he was going to charge me $7500 to replace it (3 ton unit). We had to give him an answer right then and there, we said okay (under pressure). I ended up calling him after he left maybe 10 minutes later trying to cancel, guy told me he was going to charge me a 10% restocking fee of $740 (you telling me that unit cost $7400 and you are only charging me $90 for labor? please.). Fine, whatever. Took over 3 WEEKS to get a partial refund and I don't expect I'll get a full refund ever.

Deb C.

Great family owned company. The owner is honest and customer satisfaction is his number one priority. They back their work 100% and have the fairest prices in Knoxville. Quick service and available 24/7 for any plumbing and/or heating and air issues. The way to go is definitely Dean.

Mitch F.

I would not recommend this company. They are guilty of putting to much freon in my unit causing it to malfunction. Offered to put in a replacement for 2500.00 to correct the issue. Worthing heat and air fixed the problem for free ,by correctly removing extra freon. Dean had over charged me 1 month before to replace a drop in coil, that was when they overloaded the system with freon. Worthing heat and air from Greenback will get my business next time.

Kyrus L.

$202 for an unclogged toilet and they just used an auger. I had to get my toilet unclogged but I'm pissed and feel taken advantage of bc I couldn't get it unclogged. I feel like that was a little pricey to have such a simple thing done. I know I couldn't do it myself but I feel like I was bamboozled and ripped off

Frances C.

All techs are very friendly, helpful and knowledgeable! They're always willing to walk customer through any issues that may be occuring with unit and are sure to give helpful pointers to help the homeowner make better decisions when operating HVAC system, that result in a system running more efficiently with fewer service calls!

Wanda C.

When I called I ask if it was free to come and look at my heat and air unit and the lady said yes I also ask if they were a Christian company and she also said yes well she was a very nice young lady but when the man came out he was very nice but I only had one problem he told me that my unit needed Freon and yes my unit is a 1994 and needed r22 and I am sorry if I worded this wrong but he told me that they do not make Freon for my unit anymore and told me that I needed a new unit well I am single parent on one income who owns their own home and work every day and I do not get any government help I do it on my own and I do not appreciate him telling me that they can not get Freon for my unit and told me that if they could get it that it would cost 1000.00 of dollars to fill it. I had it fixed and filled today and it cost 200.00 dollars so I am thankful that their are honest people out their I will never call dean plumbing again that is very sad they would tell me that I have a ten year old daughter that has not had any air for about a month and that just shows me what kind of people they are. and yes I called other heat and air places and they told me yes we have that for your unit. So if you want to fork out a bunch of money Dean plumbing is the place.