Dean Plumbing Heating and Cooling

Katie M.

Officer Jinks with KPD recommended I warn people online about Dean Heating and Cooling, and to call 911 if they come back. They double charged us for our HVAC unit ($9600) and promised for over a month that they would refund it, only for our credit card company to have to charge them back because Dean had never even tried to reverse the charge, per the credit card company. They also continually lost paperwork regarding our covered services and tried to charge us for servicings within our warranty. Now they refuse to honor the warranty we bought with our unit and say they can't find any paperwork from our unit, though he also flip flopped and said he did have paperwork (though he wouldn't show us). Fast forward to tonight, the men refused to tell us their names after coming in my house. We asked them to give us their names and leave and they refused to tell us. I called the company's office and they refused to tell me who the aggressive man was aside from the fact that he was the owner. This is just weird. The officer said I shouldn't have let them into the house, but how can you know that a servicer would make you feel in danger? Do not use them.

Adrian L.

I have been trying to my heat pump fixed after in messed up it's been over two months and haven't heard anything from them. They installed the whole system almost 3 years ago and now it not working. It's still under warranty and they don't want to fix it. They keep putting me off. My recommendation is find some else the warrantys their work. Now i have to find some else to fix it and pay more money. I feel riped off from this company. I payed over 6k for something the stoped working in about three years

Gray T.

Our AV stopped working so Dean's came out, looked at the system, and told us we had two options. 1) replace the copper tuning for $1000k (which they said was only a temporary fix) or replace the condenser for $6000. Thank goodness I called Artic Air for a second opinion. Turns out a capacitor had burned out and he got everything working perfectly for $300. DO NOT CALL DEAN'S!!! RIPOFF ARTISTS didn't even bother checking the electrical.

Mark P.

I called Dean to come out and diagnose a water leak in my den. The technician came out, checked the leak indicator in the meter (which read no leak,) never turned the water supply to the house off and told me ""that's not a plumbing leak"" and said the water may be coming from a leak in the roof, so I took him at his word. The leak continued for several days until Stethin Smith came out and recommended that I turn off the water supply to the house as they had seen tiny leaks in copper piping which wouldn't trip the leak indicator. The leak stopped immediately as soon as I turned the supply off, proving it was a plumbing leak after all and I called a different company to perform the repair since I didn't trust Dean to do the work. I called Dean back and asked for a refund of the $100 after hours service call, since the technician didn't properly diagnose the problem. This was a simple mistake and one I felt could be rectified with a refund for the call, but when I called I was denied the refund and basically called a liar as they said the technician did turn the water supply off and also that the technician was denied permission to cut into ceiling to search for leak, which if true, was simply because the technician repeatedly said it wasn't a plumbing issue. I can't think of another company where I've had a less satisfying experience than with Dean Plumbing. I WOULD NOT recommend this company to anyone. If it were possible I would give 0 stars.

Chad G.

Called them to come check out a leaking tub. Said they needed to order a part. Never heard back.

S R.

Make sure you get your quote in writing before the service is started! The service itself was perfectly fine, but we were overbilled $300 for the service completed (minor water leak right at the meter, no complications). We had been quoted $550 from one of the bigger companies in the area, but we errantly thought we would get better customer service from a smaller company. Absolutely flabbergasted to get a bill for $850 once the work was complete! Called the office the next business day to make sure it wasn't just an error or find out why it was so much, but Management never returned the call. Lesson learned, the hard way. Good plumbing service, but terribly expensive! Had we been told it was going to be so much up front, we would have gone with the first company.

Pat K.

I got a call from the office manager about my earlier review and there was a mistake in the accounting and my account was charged in error.

I do want to apologize for the nasty review I left for Dean Plumbing, but I had no idea of the error until I heard from them.

Byron R.

Out to sell units. The guy (owner of the company) never even looked at my HVAC before telling me I needed a brand new one and he was going to charge me $7500 to replace it (3 ton unit). We had to give him an answer right then and there, we said okay (under pressure). I ended up calling him after he left maybe 10 minutes later trying to cancel, guy told me he was going to charge me a 10% restocking fee of $740 (you telling me that unit cost $7400 and you are only charging me $90 for labor? please.). Fine, whatever. Took over 3 WEEKS to get a partial refund and I don't expect I'll get a full refund ever.

Deb C.

Great family owned company. The owner is honest and customer satisfaction is his number one priority. They back their work 100% and have the fairest prices in Knoxville. Quick service and available 24/7 for any plumbing and/or heating and air issues. The way to go is definitely Dean.

Mitch F.

I would not recommend this company. They are guilty of putting to much freon in my unit causing it to malfunction. Offered to put in a replacement for 2500.00 to correct the issue. Worthing heat and air fixed the problem for free ,by correctly removing extra freon. Dean had over charged me 1 month before to replace a drop in coil, that was when they overloaded the system with freon. Worthing heat and air from Greenback will get my business next time.