Dean Plumbing

Jeff S.

https://www.homeserve.com/en-us/blog/cost-guide/kitchen-sink-installation/ They charged me $1500 to install my kitchen sink. New construction. It took the guy about 3 hours and I has all the parts.

Von H.

Overpriced over 400 dollars to replace two flushers in the toilets. Job only took 30 minutes I would have done it myself for 20 bucks but I work in Healthcare and cant be around my elderly mother.They should be ashamed and I hope will go out of business soon.

Elizabeth E.

Best service ever from the first phone call to the finished replacement of our (27 year old!) water heater! We will never use another company!

Brenda C.

Not Happy with bait and switch technique. They adjusted the water temperature which took 10 minutes and charged $79.00 which is a bit too much for work performed. It's not the technician's fault. It's the companies policy and pricing.

Nikita H.

Deans Plumbing has went above and beyond to meet our needs. I highly recommend this company to anyone that needs plumbing.

Jean S.

I was supposed to be first call 8-8:30 it is now 9:05. Called at 20 till 9 and was told they were running a little late. This is their second attempt to clean our rani (sp) didn't have soldering equipment to fix an incorrectly installed pipe. Not good. Will post update later.

Jeff G.

No show on two scheduled appointments wasting two of my days on this planet. First one was canceled on the day and hour of the appointment and the second one was rescheduled on the day of the appointment and then one-hour late because the technician got lost. Really? How about a GPS or a smart phone? By the way, he had been to our house twice before. Called to express my disappointment and Ashley told me """"no problem"""". Nothing like I am sorry, how can we make this better, nothing but """"no problem"""" click. Seems Dean Plumbing has too much work and no regard for their customers.

Adam B.

This happened to me 3 years ago, and I'll be danged if I let it go...ever! A Dean Plumbing service technician, Wes Shephard, came out to look at a possibly clogged condensate line on my air conditioner unit. Wes cut the line, past the trap, and claimed since some water was passing through the line that it was not clogged, and that I should have one of their air condition techs come back out to look at the AC unit. He was present for about 10 min and he charged me $94.25, even though he did not fix anything. Being that the unit was under warranty, I called my warranty provider, Alabama Climate Control, and they came out. Not seeing anything wrong with the unit, they rechecked the actual trap in the condensate line and discovered it actually WAS CLOGGED and they repaired the line, charging me $95 for the service call. So, in the end, despite the fact that I told the Dean Plumbing rep, not once, but twice, that I believed the line was clogged, he did not, thoroughly check the line, and he charged me $94.25...HAD he checked the entire line, I could have avoided the warranty call and the additional $95 spent to Alabama Climate Control. I believe Dean Plumbing's intent was to nickel and dime me and charge me an additional charge for having one of their AC reps come out, but, when this failed, they refused to issue a refund for improper and inferior service. DO NOT USE THIS COMPANY! They obviously do not value their customer relationship...to be such a small service issue, you would think they would just issue a refund, but they just kept offering unneeded future service when they should have just admitted being wrong and refunded my money. During submission to the BBB, this company also basically lied through their teeth about the facts of the service call, claiming I had them come to 2 different houses, claiming they responded to an after hours service call when, in fact, the guy was just 3 hours late for the appointment I made in advance, claiming they came out 3 different times (only 2), and claiming they completely took the line apart and flushed it, which they did not. This company is obviously ran by idiots...How in the world could they have an A+ rating is beyond me!