DDS Plumbing

mary b.

If I could give this business 10 stars, I would! The business is managed with such a degree of integrity, kindness, and professionalism that I have not seen in many years.

I own a 5 year old large home with boiler system for the heated floors and hot water. When the boiler shut down, I called at least 10 plumbers near me to service it, but none of them knew how to fix it...including my regular plumber who I consider to be very good. Someone finally recommended DDS. DDS is not in our area but they sympathized with the situation and made the drive to get us up and running. Everyone from the owner to the receptionists (Nancy and Judy) was so helpful and just really nice. Scotty is the one who took on the job. He is an absolute gem of a human being and is exceptional at what he does.

I have absolutely no hesitation in recommending DDS for any plumbing job. If I were in a position to build another home, I would hands down hire them for the project.

Karin A.

6 years ago we had a chance to use this company for our re-pipe to PEX. Our contractor insisted on using ""his"" guy. Well, we're sitting here 6 years later still commiserating over having used that idiot. He quit the 1/2 way through the job! He put in a water conditioner using salt which we told him was not what we ordered. We ordered a whole home filter to get rid of the chemicals that West Basin uses. DDS to the rescue! They knew the right filter to get, had it installed and took away the $5,000 waste of money the idiot put in. We love them. Will use them again if we need it.

Joe B.

Used dds many times. They had 2 service technician to help our comunity with our plumbing issues. I called the other day for service and found out Garrett doesn't work there anymore. . I called another company and was dissatisfied with their knowledge and lack of customer service . I would have gace,5 stars if Garrett was still my plumber

Rob B.

I live in an older house, and when I bought a new stove, I was informed that my gas valve was the wrong size for the new stove. I called DDS Plumbing, and spoke with Katy (sp?), who was very pleasant, and the company made me a priority, and came out the same afternoon!
There was a miscommunication with the man (Franz) who installed a new pipe, and the next morning I detected an odor of gas. The Gas Company came right out, shut off the gas, and indicated a pipe mismatch. I called DDS, and they again made me their top priority, coming right out and installing a new pipe! Problem solved. Again, Katy was very pleasant and attuned to my needs, bending over backwards to make me a happy customer.

Annette P.

DDS Plumbing and Garrett were very responsive and efficient. I had an emergency issue with my water heater. Garrett was prompt, efficient and courteous. They are an honest and reliable company that I will definitely recommend to family and friends.

Lana S.

I used DDS plumbing for a recent hot water/slab leak in our bathroom and Garrett made everything go smoothly. He arrived at our home quickly and gave us a quote and was able to do work the next day. He was on time and worked efficiently with the difficult location under the bathroom sinks (jackhammering/digging, etc) and made a frustrating situation bearable. He and his assistant James were courteous, professional AND cleaned up after all their work to make the bathroom usable again immediately. Highly recommend him!

Cecelia R.

The best plumbing service. We have only lived in the area for a little over 3 years and have only used DDS Plumbing. We have had new toilets put in; garbage disposal issues and Garrett even helped install my Kangen Water Machine.He is the best!!!
Any time I have panicked with a plumbing situation, they have made
100% effort to accommodate my situation and each time the results were exceptional. I have also learned a lot watching Garrett work. He gives good advice for any future problems I might have.

Beatrice W.

My husband called DDS as they are an authorized repair service for our water heater. The staff was courteous and made arrangements for a technician to be out within 24 hours. Garrett showed up within the scheduled time and determined that the problem had resolved itself and no work was required. He was honest and professional. Would call them again without hesitation.

Chez F.

Horrible company. They overcharged us. Even spoke to the owner who is pompous.

Scott D.

Customer service horrible. I am a repeat customer and every time I've relied on DDS, they have dropped the ball. The first time the service rep, Joe had to be continually reminded of my job. The second time, a broken water heater needed replacing. Tech came out on Thursday to quote job. I was told Friday morning I would have a quote. It's now late Monday morning and I still have not heard back. Meanwhile Surfline Plumbing has taken over the job and I am very happy that I've chosen a new plumber.