Dawsons Plumbing

Martina C.

We had a massive leak in our main line and I found The Crew here on Yelp. Caden responded and I got some details on what our leak could be since we have had three other neighbors with the same issue. Caden responded very quickly and gave me a free estimate for our repairs. When he came out I felt like he really went the extra mile to diagnose our issue, as he followed the crawl space all the way to where the main connected to our house and he found the issue and said the water leak was SO bad that he could hear the water running.

We submitted the estimate from here and one other company and our landlord chose these guys based on my recommendation as well as the cost being considerably less.

The city messed up our locator service request and went to the wrong address so we had to push our appointment back one day. But we got it done. Caden was in and out of the house a ton and very respectful and responsible for our pets to stay in (we have 3 cats and a dog, all who will try to sneak out open doors.) He also made sure not a speck of dirt was tracked into our house.

I had posted some photos of the outside and garage before finishing my review, as we were waiting to schedule our Delta cartridges being replaced as those leaks in the bathrooms are driving me crazy and leave mildew and mold after a couple of days and it doesn't matter how much I clean. However, I didn't realize that wasn't on the initial estimate and asked Caden to order them. When we scheduled it, our landlord wasn't aware of the other charge and Isabelle (I'm sorry if it's Izabelle...I don't know the spelling!) Called me to say they had to wait to schedule until they approved it. Which is totally understandable.

However, Caden saw the photos I had posted and felt they didn't paint an accurate picture of the work he had done and how much care he took to ensure he kept the inside of our home clean. After all, I had only put pictures of what outdoor mess was left. Not like I can put photos of the good job they did on putting new pipes in, though I should have posted a photo of the new shut off we have. The original pipes and plumbing done by the developer made it so that the only shut off was AT the water meter on the street, and for that you needed a special wrench to shut it off. Now we have one as soon as you open the crawl space and it's very easy to shut off.

Now to get back to our story, Caden decided he didn't want to come back to do the cartridges since it seemed I had only posted negative photos to Yelp, which doesn't fully represent their company. That was relayed to me through our landlord. I was pretty annoyed as I only posted true photos. But they didn't tell the full story in Caden's defense. I called back and spoke to Isabelle and told her I wasn't posting anything malicious or to be rude, I had in fact wanted and intended to give them a great review until he wouldn't come back because that's super frustrating for me. Especially since those little leaks are driving me nuts. Isabelle called me back and said that Caden wanted to speak to me about it so he then called me.

Caden let me know that my husband told him that everything looked great when they left and they don't have the ability to pressure wash concrete, but did the best they could. I told him that I swept the garage and driveway twice and used our leaf blower to get rid of the rest of the dirt. I had to do that since we use the garage for all of our coming and going and I knew that mud and dirt would get tracked in if we didn't. Caden said he understood and he apologized for any miscommunication on their end as far as cleanup and asked if I still wanted him to finish the repairs. I said yes, and honestly should have apologized for any miscommunication on my end too, and we agreed that they would coordinate with our landlord to finish. I have no doubt he will do a great job as he did with the other plumbing. I personally think that they deserve 5 stars because as young as Caden is, to have taken the initiative to speak to me about the photos we came to an agreement and he saw I wasn't trying to misrepresent their company. He also never asked me to change, remove or alter them or my review, like another company I experienced last year did. They have both quality of work and integrity as well as solid customer service here. Hope we can schedule that leak being fixed soon! I'll take before and after videos. Because they are BAD! Thanks Caden!!

Donald M.

Great service! The Plumber came in and worked effective & efficiently to install my toilet. His price is very reasonable compared to others in the area. Would definitely recommend to others.

Esther unni k.

Started out great and crew was friendly and attentive to what we needed. But they overpromised and underdelivered. The most frustrating part working with them was they suddenly broke down in communication as if they ghosted you. As a customer I was left feeling stressed because they had poor follow up to any questions or confusions and didn't have the experience nor strong leadership to follow through. And things were left taken out of context.
The avoidance and lack of responsibilty to any misunderstandings was extremely stressful in the end and we had to work with another company more professional and reliable. They just didn't have the experience, organization nor communication to handle big home projects.

Ron W.

Dusty respond my new water heater quote request quickly and come on time. The price is good and the work is well done.

Charles C.

These guys did a fantastic job fixing a toilet and replacing the pressure regulator. After the work was done they checked all the faucets and made sure the water pressure was good. Friendly and professional.

James M.

Needed a backyard hose bib replaced. The way the bib was mounted in the wall was kinda wonky and when the fella from The Crew went to unscrew the bib, the pipe twisted and broke. Not a huge deal since there was a cutoff to that bib.
The guys came back next day and replaced all the copper from the cutoff to the bib with Pex and repaired the siding hole they had to cut All in all it was a good experience. Will certainly look for The Crew to help if I run into any other projects like this I don't fell I want to tackle on my own

Zoe B.

they know the job. come exactly on time and know what to do and how to figure it out all my problems!
highly recommend

Basil F.

Asked for bid everything was fine. Followed up to ask their contractors license number and they ghosted me.

John S.

They are honestly just the best. It is so refreshing to find old fashioned honest regular people to deal with. We would not deal with anyone else. Dusty, Kaden and Rick are, in complete honesty, just the best period.

Tyson L.

Our garbage disposal died and we needed it replaced. We had purchased one and scheduled The Crew Construction and Plumbing to come and install it. Caden came out and notified us we did not have the correct unit because of the wiring. So we went out and purchased a new unit. Caden needed to reschedule us and had a pretty packed schedule but was helpful and made time for us without any hassle. He is very efficient at his job and I would definitely recommend using this company!