Davis & Sons Plumbing

Anthony S.

I just moved back into a house that I had rented out for the past few years. The property management company I used apparently had an exclusive deal with Davis for plumbing repairs. I have invoices from Davis & Sons for $4,115 of work over the last 4 years, including big ticket items like replacing the line from the street to the house, new water heater, sewer line replacement, etc. I lived in the house for over 10 years before I rented it out with a total of one new water heater and a clogged sewer pipe, so the number of plumbing repairs since 2015 seemed excessive but shame on me for trusting the property management company. ​ These last few days that I've been back in the house, I noticed that I needed a couple of issues addressed. Since they did all the plumbing the last 4 years I gave them a call. I was not asking for anything free, anything warranty related (although I'm not impressed with the quality of their previous work), just if they could come out and give me an estimate on a couple of things.​ ​ Now the zinger is that I cannot get these Davis people to call me back. The woman who answers the phone has been the epitome of rude and unhelpful, informing me that I was not their customer because the work had been done at the request of the property management company. Oddly enough it was my $4,000 that went into Davis's bank account, but OK whatever lady. So I asked again if I could get an estimate of how much they would charge to fix their previous repairs. The times I called, she would say that her service manager would have to call me and they were already out for the day or in a meeting blah blah blah.​ ​ I'm not sure where these 5 star reviews on yelp and google are coming from, but the words to describe my experience with this company would be shoddy and shady.

Janet S.

Called Home Depot's installation line for water heater install. HD emailed same day saying we should expect a call from Davis & Sons within 24 hours. It's been 3 days and still no call.

Elizabeth M.

Several months ago, two Davis Plumbing Company guys (you'll see why I wouldn't call them plumbers) came to my home to clear a clogged sink drain pipe. They were here for two hours and told me the blockage was cleared and I was good to go. They left a mess on the floor, but I was happy to have a working sink again and didn't complain about it. A few months later a musty, rotting odor began to fill the room and water was pooling from under the crawl space. I suspected a fitting might have come loose while they were working and removed the crawl space access panel to have a look. I was shocked by what I found. Davis and Sons never cleared the drain blockage at all. Instead, they cut a 3 inch section out of the drain pipe with a power saw. So every time we used the sink the water was going straight to the ground. It's ruined the floor insulation and has caused mold, mildew, and rotting floor joist issues. I can't fathom just how sneaky, careless, and negligent these two so-called plumbers are and can't help but wonder the damage they have caused in other people's homes. One star is as low as you can go when leaving a review here, but I'd give Davis and Sons a minus 1200 rating if I could.

Thomas H.

They came Tuesday afternoon and found roots in the pipeline. I called Wednesday, Thursday and Friday and all that I got was they were doing a estimate and would get back with me. It's Saturday morning and they are NOW available on an EMERGENCY basis at time and a half. They are extremely unprofessional and GREEDY. I SUGGEST THAT NO ONE SHOULD EVER USE THEM

Tony V.

The lady who answers the phone is VERY rude. I'm all about good customer service and she just ruined it for me. I'm sure alot of people change their mind about this company because of that rude lady. No one wants to deal with that kind of people. Smh. I Don't recommend

Phil J.

I had water coming into my cabinet below my kitchen sink so I called Davis and Sons Plumbing. This is my 2nd time using them. They replaced my water heater back in May and today they fixed my leak (it was caused by a clog). They were on time, Super Professional and very personable. I couldn't be happier with their service! I have used them twice and both times they provided exemplary service! If you have plumbing issues these people take good care of you!

Robin I.

They Installed my water heater, but had 3 issues. 1. I requested a 50gallon water heater and when they arrived they brought a 40 gallon. They had to go back to home depot to exchange. 2. they did not install the water heater I had requested. I wanted a smart water heater, and did not get a smart water heater. They installed a cheaper version (150$ cheaper) They charged me 900$ to install, and 500$ for a cheap water heater. 1400$ total for a shitty water heater. When I asked about it after they installed, the gentleman told me hes training his receptionist, and that he was sorry if she gave me wrong information. Both my home depot requests were for a SMART water heater. Didnt get what I wanted. Oh well.Twice they brought the wrong water heater!!!!. 3. Had to call 2x on 2 occasions to get my 2 receipts of 700$.. Never recieved anything while they were here.. A receipt should be automatic

Jesse S.

I cannot say enough good things about Davis and Sons. My sewer ejector pump stopped working on a Sunday. I called Davis and Sons and spoke with Justin, who stated that sending someone out after hours would be very expensive. Instead, he patiently talked me through some troubleshooting steps and thanks to his expertise and advice, my pump started working again. The following day, the pump appeared to be malfunctioning again. Again, I called Davis and Sons and the person I spoke with on the phone stated she would have someone out that day. She stated that it might be late in the day which I said was fine. The two technicians who came out that evening were friendly and professional even though I am sure they were at the end of a very long work day. They checked out my pump, made some adjustments, got it running and then tested everything again to make sure it was working properly. When I asked how much I owed for the visit, they told me their boss Justin said there was no charge for the visit. I honestly, could not believe my ears. I was so thankful that the pump was fixed and beyond grateful for the excellent customer service, then to have Justin not charge for the visit was almost beyond my comprehension, especially in this day and age. I would not hesitate to use this company again and would highly recommend them to anyone looking for plumbing repairs. Such an excellent experience.

JJ R.

I purchased a garbage disposal and installation through Home Depot on a Friday. Davis & Sons had until Wednesday to schedule the installation service due to the weekend and holiday. Despite calling them on Tuesday and Wednesday to request a date and explain I was without use of my sink, no one returned the call. I had to cancel my prepaid service. I would say terrible customer service, but NO customer service is a better description. My money will go to a company that cares about its customers.

Jordan D.

Had a new hot water heater installed in my rental property. Found Davis & Sons on Yelp. Started at 5 stars. Dropped to 4 when the installer showed up without the unit and had to leave and return with it. Dropped to 3 when after unit was installed, the tech showed me stain on the carpet left by something on the bottom of his toolbox. He did apologize. I went ahead and paid to get the carpet cleaned. I spoke to Justin, the owner, and let him know about the situation. I explained that I had a tenant moving in that weekend. He asked me to send him pictures of the carpet stain and he'd see what he could do. I sent him the pictures That was three weeks ago and I've heard nothing. Two stars. The unit does work well though... Follow up to previous post...Justin apologized for the mix up and offered compensation for all my trouble. He also sent a crew out to handle a separate issue on this property, FREE of charge. I appreciate the owner's quick response to my frustration. I plan to use Davis & Sons for any future plumbing needs on this property. Four stars.