David Gray Electrical Plumbing Heating & Air

David M.

Tommy with David Gray came through when the water line coming into our house went kaput for no apparent reason. With an issue like that, unless JEA turned the water off to the house entirely, there would be a constant major leak under our front yard until a fix was done. We called our usual plumber, but they said they couldn't come for days. I called David Gray, and they sent Tommy out by the next afternoon. He immediately diagnosed where the leak was in the line; dug out the area which needed to be replaced (and somehow managed not to destroy any of our plants in the process); replaced the section of the line, including the valves for the line into the house and for the garden hose; and replaced all the plants and dirt -- all within a couple hours, and for well less than $500. I was prepared for something monstrously expensive and time-consuming, but these guys were on time and under budget. Would definitely recommend.

Laura T.

They canceled on me TWO days in a row and now they are an hour and a half late for today's appointment. I'm not even sure if they're still coming. That's so unprofessional.

Dennis H.

DISPOSAL AND SINK ISSUES Great job! Great Crew. Showed up on time. Quoted me a price and stuck with it (even though it was more of a pain than expected)

Pete S.

The service guy was great. No issues there. Fixed the problem as far as I can tell for now. I had a cracked PVC pipe near my water main. Confused as to to why I was charged $305 for a job that took 45 minutes from start to finish ( I timed it) and 15 minutes of that was waiting for the PVC glue to dry?! I suppose I should have asked questions but the guy was a fast talker and I was already $50 invested in it for the service call. The bill had no break down of hourly rate nor cost of parts. He replaced about 7-9"""" of 3/4"""" PVC pipe and a 90 degree elbow. I would say $20 parts cost at MAX. So basically I was charged $400 an hour - Price gouging?

Sara D.

Always helpful I appreciate the professionalism & quality work .their always on time .. no long waiting when you need service

G J.

This review is based on their business practice. First off, they charge $49 service fee for any visit regardless if work is completed. Their process is that the review the work that you want done and then provide you with a quote. You then either accept the price or not. We were quoted $787 to install a sink and hook up to existing plumbing and to repair a faucet valve on the shower. During the repair, the technician wasn't able to repair the shower faucet due to a part he needed. He said he'd come back once he had the part. Because we paid for the services based on the quote, I didn't think I'd be charged when he came back out. I was wrong. They charged me another $300 to fix the shower!! I called the main office to let them know that I already paid the first time and they pretty much said if I want the work completed, then that was the charge. This is such an unethical way to run a business. I would stay away and find a company who won't rip you off.

Helen C.

We called out David Gray Plumbing to fix a leaking water pipe in our yard. For context, the pipe had already been fixed, but not properly, and was seeping water at the seam of the fix. The pipe was easy to access as we had fortunately left it exposed to check the repair. This was a quick and easy job for a plumber, and would cost them next to nothing in supplies and maybe half an hour of labor. They did come out the next day, which was good. Diagnostics took about a minute because we had told them on the phone what and where the problem was and the pipe was already exposed. But then they told us they would charge us $311 to fix the leak. We refused their service, astonished at such an extortionate price, although we still had to pay the $49 call out fee of course. Not sure if this firm overcharges on all jobs or just the small jobs. Maybe they thought we would pay no matter what because we wouldn't want to waste the call out fee. Sorry, but we weren't impressed, and we won't call this company again.

Michael S.

I am going to preface this with the fact that I am a person who generally does all of their own repairs in the house. When I had an electrical issue arise which I wasn't able to resolve I was forced to call a pro. The David Gray electrician was able to track the issue to a burned out wire inside of my garage wall. There is NO way I would have been able to locate this issue but he was able to use his knowledge of wiring to back track the issue and fix it. He was very professional and the price came in under what I expected. I'd say I'll use them again but hopefully that will never need to happen.

David S.

Approximately once a year I need to have the plumbing snaked out from the roof of my one story home. The cleanout on the side of the home has a one way trap which prevents the use of larger snake heads. I have used David Gray to do this over the last 10 years because their prices were fair and reasonable. I called them in December of 2020 to snake from the roof. They dispatched Trey Cassidy. I explained what I needed him to do, he looked at the problem (backup in one shower and toilet) and said he would be right back with an estimate. When he retuned from the truck he said """"We can remove the toilet for $250, if there is a problem doing that it will be $350. Then if that doesn't fix it we can snake from the roof for $450 and if there is a problem it would be $650."""" I responded by saying """"There is no reason to pull the toilet, I just want it snaked out from the roof. I have never paid that much, nor will I ever pay that much."""" He said ok, started typing on his pad thing, had me sign it, and left. I received the bill ($49) for the estimate, however it simply stated """"Upon arrival found master bath stopped up. Gave customer options to snake out drain customer refused services for today."""" Nothing about what the 'estimate' price was... I called Terry Vereen Plumbing, they came out the next day, snaked from the roof like I asked, problem solved. The charged me $139 and earned my future business. I should also mention I called David Gray prior to calling Terry Vereen and left a message describing my issue on a supervisors voicemail. I never received a callback.

Steve N.

I only gave 1 Star because there is nothing lower. Just as there is nothing lower than this rip-off company. Do business with them at your own peril. I used them for over 10 years for a rental property of mine. They keep a CC on file for me. July 2020 they replaced a water heater and emailed me the invoice for over 1400. I cut checks to vendors in 30 days. They banged my card 10 days after emailing me the invoice with no phone call to see if they could run the card or see if I might like to have used a different card. Unacceptable to me. Lots of great plumbers in Jax. Who needs these a$$ clowns.