David Gray Electrical Plumbing Heating & Air

Michael S.

I am going to preface this with the fact that I am a person who generally does all of their own repairs in the house. When I had an electrical issue arise which I wasn't able to resolve I was forced to call a pro. The David Gray electrician was able to track the issue to a burned out wire inside of my garage wall. There is NO way I would have been able to locate this issue but he was able to use his knowledge of wiring to back track the issue and fix it. He was very professional and the price came in under what I expected. I'd say I'll use them again but hopefully that will never need to happen.

David S.

Approximately once a year I need to have the plumbing snaked out from the roof of my one story home. The cleanout on the side of the home has a one way trap which prevents the use of larger snake heads. I have used David Gray to do this over the last 10 years because their prices were fair and reasonable. I called them in December of 2020 to snake from the roof. They dispatched Trey Cassidy. I explained what I needed him to do, he looked at the problem (backup in one shower and toilet) and said he would be right back with an estimate. When he retuned from the truck he said """"We can remove the toilet for $250, if there is a problem doing that it will be $350. Then if that doesn't fix it we can snake from the roof for $450 and if there is a problem it would be $650."""" I responded by saying """"There is no reason to pull the toilet, I just want it snaked out from the roof. I have never paid that much, nor will I ever pay that much."""" He said ok, started typing on his pad thing, had me sign it, and left. I received the bill ($49) for the estimate, however it simply stated """"Upon arrival found master bath stopped up. Gave customer options to snake out drain customer refused services for today."""" Nothing about what the 'estimate' price was... I called Terry Vereen Plumbing, they came out the next day, snaked from the roof like I asked, problem solved. The charged me $139 and earned my future business. I should also mention I called David Gray prior to calling Terry Vereen and left a message describing my issue on a supervisors voicemail. I never received a callback.

Steve N.

I only gave 1 Star because there is nothing lower. Just as there is nothing lower than this rip-off company. Do business with them at your own peril. I used them for over 10 years for a rental property of mine. They keep a CC on file for me. July 2020 they replaced a water heater and emailed me the invoice for over 1400. I cut checks to vendors in 30 days. They banged my card 10 days after emailing me the invoice with no phone call to see if they could run the card or see if I might like to have used a different card. Unacceptable to me. Lots of great plumbers in Jax. Who needs these a$$ clowns.

Joe P.

I used to swear by this company and used them exclusively. Their pricing schemes have changed to the point that I will never use their services again. $50 merely to come out. $100 to cut into a wall leaving the additional repair work for the customer to handle?! THEN they'll charge for labor and parts on top of that! Thanks, but I'm looking elsewhere.

Southern M.

We had an appointment on Thursday between 1 PM and 5 PM and no one showed up. I called the office at 5:30 to find out why the technician did not show up they told me they would have to get back to me. I waited for a phone call and didn't hear back. They called me the next day and told me that I never made an appointment and neither did my landlord. That was a lie. So she told me they could send somebody out on Saturday And I requested for them to come on Saturday morning because I had plans and I've already had to cancel other plans. So she put in the computer to please make sure that we are requested to come in the morning which did not happen. It is now 4:30 in the afternoon and still no show. This is not the way to do business or treat your customers. They texted me at 2:20 PM and said that a technician was on the way it is now 430 and no technician. I do not live two hours from Jacksonville. I'm not sure where the technician is or why he's not here but this is ridiculous. I have wasted my entire day off waiting around yet again for him to show.

Sally S.

I asked them to come out to give me an estimate. The contractor came out and told me I had galvanized pipes, I already knew that, that is why I wanted them to come out. No discussion on fees when I made the appointment by phone. Got a bill in for 235.00, I refused to pay and they sent me to collections. I called a friend for recommendations of a plumber, I called that plumber and he came out in a David Gray trick and gave me an estimate with another plumbing company's name.

Douglas S.

They wanted $530 labor to instal 2 bath faucets which is $350 an hour labor. Paid them $49 for showing up even when I told them over the phone I wanted two bath faucets installed. Never recommend them or use them at those price gouging costs.

Carolyn H.

Just love these guys! They are neat and just plain nice. The job is always well done too!

Bonnie C.

Called David Gray Plumbing for a snaked clean out on my kitchen drain. Have this done once a year. When they have come out in the past, it cost me about $140. They have changed their pricing policy. They wanted to make it fair for everyone, so they have a flat rate for services now. Explained (after they arrived) that some people's jobs were taking so long to do that it was just too expensive for them. So now the little guys get to pick up some of the cost! Worst part was that they didn't tell us that on the phone. We paid the $49.00 service call and sent them on their way. Advantage plumbing in Atlantic Beach (been around for 40 years), came the next day and did the work for $75. Took them 20 minutes. Stay away from David Gray Plumbing. They have changed their ways. When I called to speak to them (twice they wouldn't return my call), I was told that was their policy now, was referred to a supervisor. He never returned my call either. Worst customer service ever. Didn't even want a refund on the service call, just wanted an explanation and an apology for their poor customer service! Stay away from David Gray. Still waiting for a phone call, If I get one, I will adjust this review and let you know what happened.

Joyce B.

We recently needed the bathroom shower drain snaked out. We were told there would be a $49 service fee, which we thought was fair. We were also told that the plumber would see what needed to be done and give us a price. I'm giving one star bc the worker came on time and was very nice. When he got here, he called the office and told them we needed the one drain snaked. They told him to charge us $209. He went right to work and was done in LITERALLY less than 3 minutes and was ready to walk out the door. So that's basically $160 for 3 minutes (or LESS) of work. That means, they make a little over $53 PER MINUTE, which comes out to $3,200 per hour. NO ONE is worth that!!! I'd rather deal with a slow drain! No, I would NOT recommend this company!